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Wilder Hickman
Wilder Hickman
Service Manager
Mercedes-Benz of Midlothian
12200 Midlothian Tpke
Midlothian, VA 23113
12 Reviews
Wilder Hickman is the Service Manager at Mercedes-Benz of Midlothian and has over 17 years of automotive experience. Wilder grew up in Fredericksburg, VA, but his passion for cars prompted a move to Houston, TX to train as an automotive technician. Upon graduation, he was accepted into the Mercedes-Benz ELITE technician program and moved to Massachusetts for specialized training in MB vehicles and systems; he graduated as valedictorian. Wilder has leveraged his years of technical experience to bring top-tier customer service to our Service Department. Wilder’s interests are spending time with his wife and their animals. He enjoys board games and spending time outdoors.
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Write a Review12 Reviews of Wilder Hickman
June 15, 2024
I purchased a Certified Pre-Owned Mercedes at a dealership out-of-state and experienced unusually difficult-to-diagnose electrical issues that were recurring for approximately 6 weeks. MB of Midlot dealership out-of-state and experienced unusually difficult-to-diagnose electrical issues that were recurring for approximately 6 weeks. MB of Midlothian worked diligently to diagnose my problem and to ensure the warranty covered the lengthy repair. Their communication was outstanding, and they made sure I was taken care of with excellence. They made a difficult situation an opportunity to demonstrate a superior customer service experience, and I am so grateful for their hard work and professionalism! Both Alan Mansfield, my service advisor, and Wilder Hickman, the service manager, treated me with respect and went the extra mile to help me. More
by hope5
Verified CustomerOther Employees Tagged: Alan Mansfield
Helpful 
June 14, 2024
The dealership allowed me to make a service appointment at the last moment, and the agent was very clear and concise as to when my car would be ready and kept me in the loop along the way at the last moment, and the agent was very clear and concise as to when my car would be ready and kept me in the loop along the way More
by stevepetock
June 13, 2024
Great service…. Work completed when told! Friendly service; clean well kept customer wait room. Thank you Work completed when told! Friendly service; clean well kept customer wait room. Thank you More
by GDABOUT59
Other Employees Tagged: Ryan Pulley, Chris Moss, Dylan Anderson, Frank Costa II, Tarek Hakki, Ragina Fitz
June 10, 2024
Great experience overall. Service was excellent and would recommend taking your mercedes to Mercedes of Midlothian anytime. Service was excellent and would recommend taking your mercedes to Mercedes of Midlothian anytime. More
by FOURBRUZ
Other Employees Tagged: Ryan Pulley , Scott Bruington
June 08, 2024
Service dept. is great. Always have vehicle ready and work done correctly. I usually drop off the previous night and they call next day when ready. is great. Always have vehicle ready and work done correctly. I usually drop off the previous night and they call next day when ready. More
by harrysisk51
June 03, 2024
Wonderful experience, classic Mercedes service and it’s always the best energy everytime. Will return again always the best energy everytime. Will return again More
by BRYCEEBROOKSS
Other Employees Tagged: Dylan Anderson, Ragina Fitz
June 02, 2024
Regina was very attentive to getting our repairs scheduled and completed quickly. Service was great. scheduled and completed quickly. Service was great. More
by GHAN.DESAI
Other Employees Tagged: Ryan Pulley, Ragina Fitz , Spencer
June 01, 2024
Regina was a breath of fresh air, very professional. She knew her stuff I will return She knew her stuff I will return More
by JEROME.JEROME.BLAND
Other Employees Tagged: Ragina Fitz , Reginia
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