My salesman, Jon Barker, and the finance manager went above and beyond my expectations to put me in my certified 2008 C300! I had more credit issues than I realized and did not think the deal would work, but when they said it would, they stood by their word! The staff here is friendly, professional and not pushy. A much difference experience than Richmond BMW. I recommend anyone looking for a new or used Mercedes or any used luxury vehicle to check this dealer out!

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The team at Mercedes of Midlothian have done it again! They went above and beyond the call of duty and delivered the impossible with unparalelled client service and an amazing zeal for treating their clients with respect and thoughtfulness to ensure that the client finds the right vehicle. My heart felt appreciaition goes out to this all star team in helping us find a car that was right (Jon), make the price fair (Ryan, Steven and Ron), and make the financing a simple pleasure (Teri).

This team has gone all out to get my brother and I approved on a pre owned C300. This car drives like a dream, and is an amazing value. The financing process was a pleasure and the team has provided unsurpassed client service.

Many thanks to all, and if you need a new car - definitely stop by and visit with Jon Barker!

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Not only was sales amazing, but the service group is great. I have 2 cars serviced there, and Matt makes sure we feel at home. After purchasing a car, I was able to gather a few after market items for my car. The parts department made sure that I got the most fair price possible, made me feel welcomed as a new client and had everyone from the Dealership Manager down to the key techs working to support a question that I had.

I have never received this kind of service from anyone, much less my previous dealership (Acura). This experience is 5 stars all the way around from sales (Jon Barker, Steven Baker and Ryan Pulley) to service and down to the folks that stayed late to make sure my car was available after work.

What amazes me is that my 10 year old used car (that we didn't even buy there) gets the same level of attention as my brand new E350! Gosh, with service and support like this, I think it will be tough to get me to buy another brand. Please keep up the amazing work!!!

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Jon, Steve and team entire team are fully focused on client service, and fairness. I've never had a better experience at any car dealer. I think I am in love, with my car, my dealer and the wonderful team.

Their pricing was fair, their treatment of myself and my friends was unparlelled and they were able to help me select the perfect vehicle and give me a very fair trade in price for my old car. The most amazing thing was that the entire team stayed 90 minutes after closing time to ensure that the car was prepped, detailed and delivered all while I signed the paperwork. I am so excited for my car and for working with the team in the future. As I said, this is going to be a long and amazing relationship.

Thanks so much to Jon for helping me find the most amazing E350 at the pricepoint that I wanted!

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When scheduling our 20K mile service on our Sprinter (for 9am the next week) we were quoted $485 (plus or minus a bit for different oil capacities) by the lady on the phone. Here's where everything goes downhill. When we arrive at 9am - we are told that the vehicle wouldn't be ready until 3. That is unacceptable. I mean, why make an appointment in that case? We also told Bryan that the brakes are squealing - he replies that there's nothing they can do for that. Really? Anti-vibration compound? Nothing? grrr...When we arrive at 3 Bryan tells us that it's almost done...6hrs and it's not done. 30min later it is finally pulled around - with squealing brakes. Next comes the bill - $842.94. Unbelievable. Crappy service, smug employees, incompetence. Next time I'll take it to Jiffy lube - probably get better service.

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I like to take the time out of your busy schedule to say thank you Mr. Jon Barker what a great guy. Sir, your customer service was out standing from the time i came in to the time left it was great. Thank you for the follow up phone calls and making sure myself and wife was comfortable with the vehicle we purchase. I'm glad to be part of the Mercedes family and i also passed this on to my co workers. Thank Thank Thank..

Ronald Bellamy

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Best car buying experience I have ever had. I arrived from out of town with limited time, however, both Jon Barker and Dawnn Holly took care of the entire process so quickly. I would gladly drive the 130 mile trip again for my next car purchase.

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Coming to Midlothian Mercedes-Benz dealership is always a great experience. For service, Matt Webb always welcomes you before you even exit your car and everyone in the service department is always friendly. In parts, they always go above and beyond helping you and they take the time to find everything you need. Wilder Hickman even provides recommendations on what best solutions and options that best suits my needs. I would highly recommend this dealership, highly professional and always with superior service.

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Before purchasing my new 430S from Mercedes-Benz of Midlothian in 2005, I had reservations about becoming an MB owner. I had heard horror stories regarding maintenance,inconvenience and expense. I gladly report that these "stories" have no validity in fact. During the 7 years since I bought my car, I have needed little service on it; it operates dependably and beautifully. I gladly report that all needed service has been accomplished during normal scheduled maintenance reviews and with no incovenience to me; I was provided (at no expense to me) a vehicle to use while service was accomplished. From touch-up painting to full detailing to parts replacement (one small part so far), MB of Midlothian performed effectively, efficiently and with exceptional courtesy. I am treated as a long-valued member of their family. I have never experienced the level of customer care that I believe to be the norm at MB of Midlothian. As for expense, my Mercedes is a gem: I've had need for only normal scheduled service over 7 years, spending far less time and money in automobile maintenance than I anticipated. I am an enthusiastic MB owner!

It has been a pleasure to work with Brian Parker at MB of Midlothian. He takes better care of my car than I do. He explains what service is needed, anticipates items that I may overlook (ie. needed state inspection) and coordinates service that remarkably fits my schedule. I just don't think car maintenance can get any better than what I receive at MB of Midlothian.

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5 for excellent service experiences with advisor Matt Webb whom communicates well and explains all service issues and price in detail.All my needs were met and the delivery of my car after service completion was as promised, also the price was as promised.

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