Will Fry

Envision Ford of Oxnard responded

Thank you for bringing this to our attention. I completely understand how frustrating this situation must be, especially after speaking with multiple team members and still not having a clear resolution. That is not the experience we aim to provide. To clarify, we absolutely stand behind the products and policies we offer, and our intention is always to support our customers through the full process. That said, it’s clear there has been a breakdown in communication or follow-through here, and for that I sincerely apologize. We would appreciate the opportunity to review your specific policy details and ensure this is handled correctly and promptly. Please reach out to our management team directly so we can take ownership of this and work toward a resolution as quickly as possible. Thank you for your patience, and we hope to restore your confidence in our dealership.

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear Evan took such good care of you and kept you informed throughout the process with your Bronco. Clear communication makes all the difference. We’re also happy you enjoyed the coffee in our customer lounge—it’s the little things that help make the experience a positive one. We appreciate your trust and look forward to seeing you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

I’m glad to hear William made the process easy and straightforward, and that Diana took the time to clearly explain all the details. It’s wonderful to know you had such a great experience and are enjoying your new Maverick. Thank you for recommending Envision Ford of Oxnard — we truly appreciate your trust!