Will Kuhn | Page 4

Mr. Hill, Hello, my name is , I Purchased a 2020 Mr. Hill, Hello, my name is , I Purchased a 2020 Sonata from your dealership in September of 2020 and have been overall pleased with the vehicl Mr. Hill, Hello, my name is , I Purchased a 2020 Sonata from your dealership in September of 2020 and have been overall pleased with the vehicle. This, however, has not been enough. To Begin, after choosing to do business with your dealership, and being certain of the model vehicle I was looking for, your sales team and I agreed. The first problem arose rather quickly, upon the test drive, the vehicle I had chosen was found to have a factory default. Your dealership called me the next day and informed me my chosen vehicle would not be available for at least three months, and I would need to choose between the only other two at the dealership. Never was the option presented for them to try and find a similar vehicle at another dealership, or add the missing package on one of the new vehicles, but the price remained the same. A Few months after purchasing the vehicle I noticed a rubbing sound in the steering wheel and presented the issue at my next oil change. It was explained that there was a common issue with the gear (?) and that the part had been ordered. Months later I got a call that the part had arrived and to bring my vehicle in to have it replaced. I opted to remain at the dealership and work from my laptop. After almost three hours of waiting, I was prepared for a stay, as I don't live close by, I was informed that the part for my vehicle had not arrived in its entirety and my car would not be repaired until the remainder had arrived. What, may I ask, were the technicians doing with my vehicle for the 3 HOURS I was waiting in the waiting area? Upon informing me of this issue, I was told that they were going to wash and "detail" my vehicle for the trouble, I conceded and waited another 45 - 60 minutes. When my vehicle was returned, it was not detailed, it was not even vacuumed, and they had smeared an oily polish all over my dash - which included my heads-up display. Whatever they used was polish and would not wash off with anything I was willing to try. I drove with a very blurry display for at least a month until the substance broke down. This brings us to the most recent set of issues. I brought my vehicle in for my scheduled maintenance and left notes for the technician that I felt the car was pulling to the right and that my lane assist/ hwda was acting off, I did have a warning at the bottom of the display and a low tire pressure warning for my back, right tire again, all CLEARLY visible on the dash. I dropped my car off on Monday, October 25, and 12:00 pm and was called to retrieve it at 2:32 pm. The car was parked in the parking lot, and I was told upon retrieving my key that my multi-point inspection was great and my tires were rotated and filled. GREAT! Except, when I started my car, it still said I needed maintenance and my tire pressure was low the EXACT same tire, and the EXACT same pressure. The technician said the tire pressure light would go off after driving a few miles, and then told us we should reset the maintenance warning ourselves AT HOME. No mention of solving the warning or what it related to was ever discussed. Along my 30-mile trip home, the tire pressure warning did not ever go off, and I am not going to reset a warning in my driveway. I would like to know how my tires could have possibly been rotated if the back right tire wasn't moved. I am sending this email in hopes that you can deal with this situation internally, as well as to inform you that I plan to review your dealership with these facts. I wrote off the first few problems as simple mistakes and have shown understanding, I am no longer in this position. I will send accompanying photos with a timestamp so you can more clearly see where my frustration is coming from. Thank you for your time and attention in this matter As of today I have Received no reply More

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I already did...poor customer service and repair department Not reliable... Not professional. Hasn't made a bad experience better. Seem to not care... Please see additional comments made previously in survey Not reliable... Not professional. Hasn't made a bad experience better. Seem to not care... Please see additional comments made previously in survey. Charged for repair. Car wasn't repaired. No apology... No let's make this right Unreturned phone call email to Forest... I was supposed to hear from Will this week... Nope... Less.than.imoressed. I brought my car to the dealership for expertise in diagnosing ac problem. I got a $400 bill unreosired car and some excuses without phonecall until I contacted corporate .. Nuff said ? Lol More

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Poor business ethics. Employee quit and stole our extra key fob. They wouldn't stand behind their business and tried to charge us $315 for it. After buying two cars from th Employee quit and stole our extra key fob. They wouldn't stand behind their business and tried to charge us $315 for it. After buying two cars from them on one day the sunroof implodes on our ride home. They failed to inform us that at the time of our purchase their is a class action suit against Hyundai for imploding sunroofs. They failed to inform my daughter that she needed her tires rotated every 6-10,000 miles. Now because I gave them a bad review they called me and said that my business is no longer accepted. They are snakes and only interested in selling a car . They will not stand behind their product or their employees. More

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Poor customer service by the service department I purchased a 2013 Hyundai Elantra GLS in 2014. I was told I would assume the remainder of the 10 year 100,000 mile warranty at the time of my purcha I purchased a 2013 Hyundai Elantra GLS in 2014. I was told I would assume the remainder of the 10 year 100,000 mile warranty at the time of my purchase. This car had approximately 13,000 miles when purchased. Last summer, I began to notice that the doors and windows had some type of cheap automotive tape around them, rather than plastic molding, like most cars. This tape was beginning to crack and peel. I called and talked with the servive manager. The manager told me to bring the car in and they would remove the old tape and replace it for free under my current warranty. I scheduled a servive appointment for that week. Unfortunately, I was bitten by a tick, became critically ill, and had to be hospitalized most of that year. I called the service department today and spoke with a person named Will, who identified himself as a service manager. Will was rude, speaking over me and making comments like "my people do not work for free". I explained to him that the service manager last summer had told me this would be covered under my original warranty. Will states the tape is only covered for 5 years, not 10, and it would cost approximately $500 for them to remove and replace this cheap tape. I explained to Will that I understood this was covered under my 10 year/10,000 mile warranty and that my car only has 25,000 miles on it. I asked to speak with the general manager, but was told he was at lunch. I asked he return my call. It has been 2 hours and I have not heard from the GM yet. Will asked me if I wanted him to schedule my oil change and tire rotation. I told him no and I will get my car serviced elsewhere. Will also stated to me that it is not his responsibility to tell me when my warranties are expiring. Very, very poor customer service and this person needs some training on how to interact with customers appropriately. Because of thos experience, I will not be returning to this dealership. My car mostly sat untouched this past yeR and only has 25,000 miles. You would think a dealership would stand behind a certfied preowned vehicle with such low mileage. More

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Great service The best experience ever buying a car. Recomend Marty Nelson to anyone buying a car new or used. He was very helpful and knowledgeable about the vehic The best experience ever buying a car. Recomend Marty Nelson to anyone buying a car new or used. He was very helpful and knowledgeable about the vehicle. More

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DO NOT BUY FROM THIS DEALERSHIP I bought a 2011 Hyundia from this dealership and Did the required maintenance. I have reported problems with the motor numerous times and was advised I bought a 2011 Hyundia from this dealership and Did the required maintenance. I have reported problems with the motor numerous times and was advised to loosen my gas cap it was just vacuum locked. So now I need a new motor, still under warranty and at first they lied and said the motor wasn’t under warranty and when I found out differently the service manager, Will Kuhn was very disrespectful and very hateful. These people are not respectful of the female customers, I don’t really think they respect anyone after the contract is signed. I have read and saw responses to my ordeal and I am not the first person this has happened to. They refused to fix my car even after the National Highway Safety Adminstration made the company do a recall due to debris stopping up the oil galleries and causing engine failure. GET THAT WARRANTY SIGNED IN BLOOD and it still might be worthless.. More

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Forrest Smith is the best service manager ever! I am a frequent customer of the service department at Hyundai of Asheville, and Forrest Smith is by far the best service manager I've ever dealt with. I am a frequent customer of the service department at Hyundai of Asheville, and Forrest Smith is by far the best service manager I've ever dealt with. My previous experiences with automobile dealer service departments have been about as pleasurable as root canals, but Mr. Smith and the entire service department at Hyundai of Asheville go above and beyond to ensure that I am a satisfied customer. I just had a major repair done on my car, and I can recommend the service department at Hyundai of Asheville without hesitation. That's because of people like Forrest Smith, shop foreman Daniel Miller, and service writer Heidi Tucker. I would give them 10 stars if I could. More

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This place is amazing. They (sales, finance, service, all) are thoughtful, helpful, knowledgeable, more than fair... all the things you wouldn't expect. I have been a cus They (sales, finance, service, all) are thoughtful, helpful, knowledgeable, more than fair... all the things you wouldn't expect. I have been a customer for over 8 years and am grateful for the many years of great service. More

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Satisfied Customer My experience at Hyundai of Asheville was easy ( wasn't there long at all; unlike most car sales lots ) and very professional. I would recommend to My experience at Hyundai of Asheville was easy ( wasn't there long at all; unlike most car sales lots ) and very professional. I would recommend to anyone trying to buy a car. More

by luck209 Verified Customer Verified Customer

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Buying a new car. Very pleased with my purchase and the way I was treated. Employees were very friendly, I do not enjoy buying a new car as a rule, Very pleased with my purchase and the way I was treated. Employees were very friendly, I do not enjoy buying a new car as a rule, More

by grimmitt Verified Customer Verified Customer

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