Will Poole | Page 3

steven's ford ROCKS! Thank you for your excellent service. We couldn't be happier with the vehicle we purchased today. We hope you all have a nice wknd Thank you for your excellent service. We couldn't be happier with the vehicle we purchased today. We hope you all have a nice wknd More

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Needed a new truck!! William Poole was great to work with ! He was very informational and always got back to me in a hurry if I had any questions or problems.He went abov William Poole was great to work with ! He was very informational and always got back to me in a hurry if I had any questions or problems.He went above and beyond his salesman duties while making a deal on my truck! More

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Wonderful dealership to work with No pressure which I liked. They really worked with me to make the numbers work . Sales consultant Will Poole easy to work with! This is my third leas No pressure which I liked. They really worked with me to make the numbers work . Sales consultant Will Poole easy to work with! This is my third leased vehicle with them. More

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Positive from start to finish! I was looking for a Pre-owned Edge and decided to visit Stevn's Ford. My husband and I were fortunate to work with a delightful and hard working sales I was looking for a Pre-owned Edge and decided to visit Stevn's Ford. My husband and I were fortunate to work with a delightful and hard working salesman,Will Poole! He was very,patient sincere and honest in his answers to our well researched questions. We ended up purchasing a car that same day!!! More

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Service Time My transmission fluid was leaking and I needed an immediate appointment. I called my excellent salesman, Will Poole. As it turned out, he was on his My transmission fluid was leaking and I needed an immediate appointment. I called my excellent salesman, Will Poole. As it turned out, he was on his day off. He was more than happy to call the dealership to speak to Joanne in Service. Long story short, I had an appointment the next morning and my car is driving like new?? In the world we live in, there are not many people who go above and beyond. Most definitely not on a day off from work. Will went out his way to provide above outstanding attention to the problem. We also asked for an estimate for some body work from a fender bender. They made sure it was with my keys upon pick up!! We have been telling our friends about this great service and they become jealous. Keep up the great work!!! Looking forward to many more years with great service from Steven's Ford and Mr. Poole! My husband and girls said "Give him a raise????" More

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Had some trouble with the CPO car at first but. Purchased a Certified Pre-Owned vehicle which had some issues during the test drive but loved the car so asked them to fix the problems and call me. Purchased a Certified Pre-Owned vehicle which had some issues during the test drive but loved the car so asked them to fix the problems and call me. Had another issue during the 2nd test drive - again they fixed it, and after another test drive I purchased the car. Unhfortunately the issues were back after 1 week so I dropped the car off and told them to keep it until the car was fixed. They arranged for a rental (at my request) but I had to push and make several calls before they agreed to take the car in immediately to fix it. Jessica was my service contact and handled the problem professionally. I have had the car back for almost 2 weeks and all is fixed and running fine. Will Poole was my salesperson - he knew the car well, explained everything to me, worked closely with me to fix the problems and kept me informed. Came in on his day off to be there when I picked up the car. He was the shining star in this scenario. Bottom line, it took the service department 3 times to correct the original problems I felt during the test drive which was very frustrating, although they did finally get it right . More

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First class dealership; exceptional staff I would highly recommend this dealership to anyone! We actually drove over an hour to purchase our car from them. We were treated fairly and the ser I would highly recommend this dealership to anyone! We actually drove over an hour to purchase our car from them. We were treated fairly and the service was excellent. The staff was wonderful and very helpful in all respects. When we picked the care up and dropped if off for service we had both of our young (2 and 4 years old) children were with us. The staff was very helpful with the kids and helped us with the car seats and provided a loaner car. Our salesman was Will Poole and he is the best! I would recommend this dealership to anyone! More

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Good experience with the dealership I had a very good experience at the dealership. I was looking to get a used Lincoln MKS, and Will Poole was very informative, and courteous, he famili I had a very good experience at the dealership. I was looking to get a used Lincoln MKS, and Will Poole was very informative, and courteous, he familiarized me with the different features of the car, I was very comfortable with getting to know all the bells and whistles that came with the car, I'm very happy with my purchase. More

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Whole team did a great job Had a great experience buying a car here. Will Poole and Bridget Taddeo were both very helpful. I was in the midst of a busy work period and did not Had a great experience buying a car here. Will Poole and Bridget Taddeo were both very helpful. I was in the midst of a busy work period and did not have time to spend in a dealership, so I asked them to send over all documents ahead of time, so that I could quickly pick up the car and get out, and they did so. Carlos was equally helpful in getting me processed and out of the door. I spent less than 30 minutes total in the dealership, which I thought was pretty impressive, and everyone seemed really focused on making my experience positive. Would definitely go back to these guys and recommend them highly. More

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