William Albro
William Albro at Flood Mazda
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William Albro | Page 2

Service Director

Flood Mazda

220 Old Tower Hill Rd
Wakefield, RI 02879

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4.8
140 Reviews

Languages Spoken

English English

4.8

140 Reviews

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140 Reviews of William Albro

November 17, 2023

Dealership Rating
Employee Rating

This is the only dealership I go to that I trust with my car. I have been dealing with Flood Mazda in Wakefield for over 12 years. I would recommend anybody to go to the dealership best customer service, an More

by Tanya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Hanson, Steve Furtardo , Frank Polanco

Nov 20, 2023

Flood Mazda responded

Dear Tanya, Thank you for the positive review! Thank for your dedication and recommending us to your friends. We stand by our service in excellence! We look forward to seeing you again soon. Happy Holidays. Kathie Babbitt Customer Relations Specialist p. 401.284.4700 e. kathiebabbitt@floodauto.com www.floodmazda.com "Come Experience The Flood Way

November 11, 2023

Dealership Rating
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Great dealership! They meet and often exceed expectations. I highly recommend Flood Mazda. Sales and Service. More

by JOHNASTRINGER1
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Nov 14, 2023

Flood Mazda responded

Dear John, Thank you so much for the positive review with Flood Mazda and Anthony. Our goal is 100% customer satisfaction, and it sounds like we achieved that with you. We want every experience to be "five stars"! We look forward to seeing you again. Kathie Babbitt Customer Relations Specialist p. 401.284.4700 e. kathiebabbitt@floodauto.com www.floodmazda.com "Come Experience The Flood Way"

October 31, 2023

Dealership Rating
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Very efficient, clean, professional and actually enjoy the videos of the service performed. Very accommodating when a ride is needed! More

by A.WLODARSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Hanson, Steve Furtardo

Nov 01, 2023

Flood Mazda responded

Good Afternoon Thank you for taking the time to review our dealership and service department. We appreciate your business and are always here to help. We look forward to seeing you again soon. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

October 29, 2023

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I , and my family, Have had many pleasant experiences with flood mazda over the years More

by KHART7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Hanson, Steve Furtardo , Frank Polanco

Oct 30, 2023

Flood Mazda responded

Good Morning I am happy to hear that you have great experiences here at Flood Mazda. Our goal is 100% customer satisfaction! We look forward to seeing you again on your next vist. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

October 20, 2023

Dealership Rating
Employee Rating

Service is personal and quality. They only do the work you need done advise what can be done at another time. Never been up sold or pressured into unwanted work More

by nancy.dawson
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Hanson, Steve Furtardo , Frank Polanco

Oct 24, 2023

Flood Mazda responded

Dear Nancy, Thank you for the 5-Star review and leaving the positive review. Our service department provides our customers with an upfront, transparent, and hassle-free experience. Thank you for your business and we look forward to seeing you again. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

October 20, 2023

Dealership Rating
Employee Rating

Service experience was great. Work was done in a timely manner. Video was provided explaining what was being done. Fabulous customer service More

by CRUDASITY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Hanson, Steve Furtardo , Frank Polanco

Oct 24, 2023

Flood Mazda responded

Good Morning, Thank you for the 5-Star review and leaving the positive review. Our service department provides our customers with an upfront, transparent, and hassle-free experience. Thank you for your business and we look forward to seeing you again. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

October 18, 2023

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Employee Rating

Technicians paid great attention to detail. Excellent explanation of work done. Work done in a timely manner. More

by maryellenodonnell48
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Oct 18, 2023

Flood Mazda responded

Mary Ellen, Thank you for the positive feedback and the 5-Star review. We appreciate your business and value our customers. We are always here to help. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

October 16, 2023

Dealership Rating
Employee Rating

Service always takes me In immediately if I have any problem . Last week I had a nail in my tire and had to be back at work in an hour . They took my car in fixed the tire under 40 minutes . More

by colleenlittlefield
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Bruce Hanson, Steve Furtardo

Oct 17, 2023

Flood Mazda responded

Good morning Colleen, Thank you for the 5-Star review. We appreciate your business and value you as a customer. Our goal is 100% customer satisfaction, whether you are purchasing a new vehicle or getting yours serviced. We always look forward to seeing you. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

October 11, 2023

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Employee Rating

Service was outstanding, and I explained what I needed and what was due for the next service. It is not easy to find a service place where you can count on without worrying. I think I found it here. I app More

by CYI1973320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Hanson, Steve Furtardo , Frank Polanco

Oct 16, 2023

Flood Mazda responded

Good Morning, Thank you for taking the time to leave a review! I'm so glad to hear that you had a great experience with our service department. Our goal is 100% customer satisfaction, and it looks like we achieved that with you. Here at Flood Mazda, we stand by our service in excellence. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

October 01, 2023

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Employee Rating

Stand behind their work. Clear communication on what needs to be done. Love the video showing what needs to be done. More

by JSEALE468
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Hanson

Oct 03, 2023

Flood Mazda responded

Dear Mr. Seale, Thank you for the 5-Star review! We are happy that the service team provided you with great communication and was able to get the service done. Customers love the videos as it shows exactly what was done on your car. Our goal is 100% customer satisfaction. We look forward to seeing you again. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

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