William May | Page 19

Completely satisfied with the delarship and salesman. William was excellent. He took his time to show us exactly what we want to see and explaining all the differences between the various models and packa William was excellent. He took his time to show us exactly what we want to see and explaining all the differences between the various models and packages that came on the models. Would definetly by another vechicle from him and recommend him to many of my friends. More

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First Class Service! We were indecisive of buying a Ford Escape or another SUV from a different dealership. After the first class service and professional salesmanship of We were indecisive of buying a Ford Escape or another SUV from a different dealership. After the first class service and professional salesmanship of William May, we made our decision that day. From William's knowledge and passion to share all the features and benefits of the Ford Escape, to making sure the selling price was more than fair, we wanted to buy the Escape from William May and Five Star Ford. Thank you, William...we love our new Escape...and thanks to you, know how to use all the high tech features:)!! More

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Staff was friendly, professional and knowledgeable. William May was very courteous, professional and knowledgeable. We purchased a 2015 Ford Edge and William was very patient with us explaining all the William May was very courteous, professional and knowledgeable. We purchased a 2015 Ford Edge and William was very patient with us explaining all the options and features on the model selected. More

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Excellent Dealership and Staff Just purchased a new F150 XLT after having my old one for ten years. William May was my salesman who made buying my new Ford a truly excellent buyin Just purchased a new F150 XLT after having my old one for ten years. William May was my salesman who made buying my new Ford a truly excellent buying experience. His goal was to assist me in getting the truck I wanted no matter how many times I changed those wants. William either answered all my questions or went and got the answers so that all the information given to me was current and correct. Closing on the deal was a " Tutman Experience " by Tut who has been with 5 Star for 12 years and I can see why. Everyone I met at the dealership was friendly and easy on the customer, no pressure. More

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Excellent Customer Service, Excellent Experience Excellent experience at Five Star Ford NRH. Was able to purchase brand new 2015 car within 2 hours from the moment I drove on to the lot, to all paper Excellent experience at Five Star Ford NRH. Was able to purchase brand new 2015 car within 2 hours from the moment I drove on to the lot, to all paperwork completed leaving with new car, that's including the substantial amount of time I spent debating the purchase and deal. Had a long time friend who worked at another Ford dealership with an extremely great deal on car I was looking for. More or Less on a whim I went into Five Star to see if they would match price not expecting much at all, even possibly to be blown off especially since it was about closing time when I arrived. Not only did they match the price for exact same vehicle they beat it. Then to get me to purchase right then and there they were willing to give me a few hundred dollars in additional discounts. William May(sales) and Anthony Snyder(financing) were impressively helpful. They were knowledgeable, quick, kind , and I believe sincere. Like I stated before the process was very quick and no high pressure tactics were used. They were not offended or pushy when I turned down additional add on like clear coat etc. They went above and beyond in helping me even after the purchase was complete the next day helping me with a few other issues I had. I thought I would also mention next day when I came up to dealership Cameron Marsh another salesman helped me while William May was on a lunch break (which he rushed and cut short to get to the dealership to assist me) even though he knew a sale had already been made and also through another salesman he was courtesy and helpful. I could go on and on but overall excellent customer service and excellent experience at Five Star Ford in North Richland Hills More

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Stellar Customer service I started the day just wanting to get my oil changed and to see why the check engine light was on. I took my old vehicle to the dealer where I purchas I started the day just wanting to get my oil changed and to see why the check engine light was on. I took my old vehicle to the dealer where I purchased it Allen Samuels. They wanted to charge me $120 just to diagnose the problem and then told me that they would have to keep it over night. I was really upset. I remembered that I had received a pre approval letter for a new vehicle so I decided to look at trading the old car in. In my experience when a car starts to have major problems you have to spend an arm and a leg fixing them. So we drove over to 5 Star Ford. William May was in the lot to greet us as we got out of our car. The first thing he asked me is "what is important to you?" I was so impressed with the no pressure sales. William took the time to understand what I needed. He didn't try to push me into a vehicle that I didn't need or want. He kept my budget in mind the whole time. He took time to make sure that I knew how everything operated. I will suggest him to coworkers, friends and relatives. Thank you so much for giving me peace of mind. More

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Amazing experience! They have earned my trust and business! My experience with William was one of a kind. He worked so hard to get my payment in my price range and kept in touch with me throughout the process o My experience with William was one of a kind. He worked so hard to get my payment in my price range and kept in touch with me throughout the process of being approved and finding the perfect vehicle for me. I love my new vehicle and loved my experience. Tut from finance was incredible as well! He really knows his job and helped me get the right coverage I need for what I can afford. He kept it light instead of gloomy like buying a car usually is. I will return for future purchases and use both William and Tut! More

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Great experience, completely satisfied! We came in for a test drive and were very impressed with the 360 tour of the car and the salesman's knowledge of the ford sync system. I will definite We came in for a test drive and were very impressed with the 360 tour of the car and the salesman's knowledge of the ford sync system. I will definitely be back when it's t to purchase my next car! Love the customer service at 5 star ford. More

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BEST CAR BUYING EXPIERENCE MY HUSBAND AND I WENT IN TO FIVE STAR FORD NERVOUS BECUASE WEVE BEEN TO OTHER CAR DEALERSHIPS BEFORE NEEDLES TO SAY WE LOVED THE EXPIERENCE AND JUST F MY HUSBAND AND I WENT IN TO FIVE STAR FORD NERVOUS BECUASE WEVE BEEN TO OTHER CAR DEALERSHIPS BEFORE NEEDLES TO SAY WE LOVED THE EXPIERENCE AND JUST FELT VERY WELCOMED THERE! THEY MADE OUR FIRST SUV BUYING EXPIERENCE ONE THAT WE WILL NEVER FORGET FROM THE SALESMAN TO THE FINANCE THEY WERE BOTH AWSOME GENTLEMEN AND A PLEASURE TO WORK WITH WE WILL SURELY BE BACK ON THE NEXT GO AROUND! AWSOME PLACE, GOOD PEOPLE!! More

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Great Experience We came in to speak with Marissa whom we have done business with before and she was extremely busy so she passed on to William which was a huge help. We came in to speak with Marissa whom we have done business with before and she was extremely busy so she passed on to William which was a huge help. I wanted a certain amount for my trade and he made the deal happen. He was super friendly, very knowledgeable and wonderful to work with. More

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