William Roderick | Page 12

Jannell Ford takes customer service to a whole new level. I recently went in to have some warranty work done on my wife's Lincoln and I was impressed from start to finish. Everybody was beyond friendly and p I recently went in to have some warranty work done on my wife's Lincoln and I was impressed from start to finish. Everybody was beyond friendly and professional. They fixed my vehicle and even did a free safety check which found a few other issues that were fully covered under my extended warranty. When the truck couldn't be finished same day because of a needed part, they arranged for a rental and had it waiting for me when I arrived. I am in the customer service business and appreciate quality service. Quality and happy employees make for quality customer experiences and all the Jannell employees I spoke to genuinely seem to enjoy their jobs. More

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Buy on-line from Jannell Ford (Hanover, MA) with peace of mind... We purchased a used van from Jannell Ford online in March this year (2011). We were finishing a 3 year assignment in Germany and we wanted t mind... We purchased a used van from Jannell Ford online in March this year (2011). We were finishing a 3 year assignment in Germany and we wanted to have the car ready when we arrived (June). The price was excellent and it was easy to get phone and on-line service from Jannell. We paid in full via a wire-transfer in March. On picking up the van we did not like some of the features on the car and on driving it - we did not feel completely OK with it. Bill understood our position - he offered some other vehicles to look at, which we did - but in the end, without any issues at all - Bill provided a full refund. We saw the car on Saturday and on Monday we had the check in full. My wife and I appreciate very much the way Bill and Jannell dealt with our situation; they did not put any pressure on us, they simply wanted to give us what we wanted. They were honorable and demonstrated that they are a very customer focused team. I would not hesitate to buy from Jannell on-line in future. Thank you. More

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Bill made the purchase of my 2011 Mustang GT a pleasure. He was able to locate the exact car to my specifications that no other dealer could produce, and he did it in a timely fashion. Upon delivering th He was able to locate the exact car to my specifications that no other dealer could produce, and he did it in a timely fashion. Upon delivering the car, Bill introduced me to Roger, the Service Manager. Roger and I spoke at length about the virtues of the new Mustang GT, and he really instilled in me a sense that he knew what he was doing and I would be in good hands in the unlikely event I needed to have the car serviced for warranty reasons. Looking forward to referring others to this dealership. -Brian Soldevilla Soldevilla Lawn & Landscape, Inc. More

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I recently brought my 2010 Taurus in for service on the one year anniversary of its purchase from Jannell. I continue to be very enthusiastic about the Taurus and have been very satisfied over the past yea one year anniversary of its purchase from Jannell. I continue to be very enthusiastic about the Taurus and have been very satisfied over the past year with the routine maintenance service I've received at Jannell. On this occasion,the service was exceptional. The scheduled maintenance tasks were completed in short order along a with a comprehensive functional inspection. This was followed by a thorough detailling of my car, during which General Manager Bill Roderick personally ensured extra effort of the service staff who virtually eliminated the appearance of a number of body scrapes without the necessicity of a separate and potentially expensive trip to a body shop. The result was a car that looked and performed like it had just come from the showroom floor. And all of this was done in a timely fashion and at a very modest cost. A great job! More

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An excellent organization in all departments. It had been a while since I'd bought a car, and everyone I'd dealt with at Jannell was professional, patient and friendly. Plus, I'd ended up buying the right ca a while since I'd bought a car, and everyone I'd dealt with at Jannell was professional, patient and friendly. Plus, I'd ended up buying the right car for me. They're definitely a dependable dealership. More

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An issue with my headlights was reported to them while still under warrantee. It was a covered item that they could not find the problem. In November 2010, the same problem occurred. My Tbird needed a new still under warrantee. It was a covered item that they could not find the problem. In November 2010, the same problem occurred. My Tbird needed a new headlight switch, $200+, but they would not cover under warrantee. Ford would not help me either. I persisted and with the help of Dealer Rater, was immediately contacted by the GM, Bill Roderick, who gave me a full refund, and met with me personally to discuss the problem. I have so much respect for Jannell Ford now because they went out of their way to help me. They are a great dealer, convenient, friendly, have WiFi and will give me a ride home and back! More

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My overall experience with the dealership was extremely positive. The people I dealt with were informative, friendly and more importantly, patient. Unfortunately, I can not remember all of their names, b positive. The people I dealt with were informative, friendly and more importantly, patient. Unfortunately, I can not remember all of their names, but in addition to the 3 mentioned above, I dealt with another sales person and the finance woman. I did not experience a lot of pressure to make a purchase and was pleasantly surprised with how easy the process was. More

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My boyfriend's family has been going to Jannell Ford for years and recommended them to me. I first bought a used car from Jannell seven years ago and had an overall positive experience. I recently decided i years and recommended them to me. I first bought a used car from Jannell seven years ago and had an overall positive experience. I recently decided it was time to replace that vehicle and wanted to return to them. My boyfriend's father had recently done business with Richard Darr and advised me to ask for him. Richard was great. Helpful, professional, honest, no pressure. He really went the extra mile (with the help of General Manager Bill Rodrick) to meet my needs and get me into a car I wanted at a price I could afford. I then sat down with Kathy the finance manager to discuss payments, warranties, etc. She was exceptionally nice and made me feel at ease. She explained everything fully and was patient and understanding. It helped make a stressful process a much more relaxed one. I have had credit issues in the past but she was still able to get me approved at a reasonable rate. I went back a week later to get my registration and inspection sticker and was seen immediately and taken care of in a professional and helpful manner. I would definitely recommend Jannell Ford to others. They are a great team of people who seem to genuinely care about their customers and treat them with respect and honesty. I am very happy with my car and have Jannell to thank for it. More

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