Dealership Experience
1 yr, 2 mos
Languages Spoken
English
Spanish
29 Reviews
Write a Review29 Reviews of Willian Morales
March 10, 2026
No one acknowledge me upon arrival. I walked by five people who did not even make eye contact with me.I had to wait 5 hours for an oil change. At the end, no one walked me through it. I I walked by five people who did not even make eye contact with me.I had to wait 5 hours for an oil change. At the end, no one walked me through it. It was just the cashier who cleared everything and gave me a receipt, not even an explanation at the end from the service professional professionals. More
February 12, 2026
Excellent services. My car got engine light on, and techician was able diagnose and found a camshaft faulty plus bad water pump. It took longer than 3 weeks because of p My car got engine light on, and techician was able diagnose and found a camshaft faulty plus bad water pump. It took longer than 3 weeks because of parts have to be ordered, but my car was done good and back to normal drive condition. I am happy with South bay huyndai service. More
January 21, 2026
The service on my car good, however, information on charges for work done not good charges for work done not good More
Other Employees Tagged: Jeremy Davis, Leslie Pacas
January 10, 2026
I will not be doing future business with this dealership. Do not recommend! Horrible customer service! Do not recommend! Horrible customer service! More
Other Employees Tagged: Mace Bradley, Alex Ruiz, Bridgette Edmondson
December 30, 2025
I was in for 15K service and instructed the service advisor to not replace the air filter as i had recently done so. he stated that the filter was included with the service package and that he would ad advisor to not replace the air filter as i had recently done so. he stated that the filter was included with the service package and that he would add a note to tell the mechanic not to replace it and just put the new filter on the passenger seat. This never happened; the mechanic never read the note and replaced the filter anyway. Second issue was they were supposed to check the tire pressure per California regulations and they did not. All 4 tires were 4 PSI below the recommended pressure. Makes me wonder what else they failed to check. I called Willian to voice my concern and left a message; I never got a courtesy return call. More
November 01, 2025
The customer service and people were very nice. William was great about informing me of everything. Car was there a while but very happy with the outcome. William was great about informing me of everything. Car was there a while but very happy with the outcome. More

