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Jack Kim
1,063 Reviews
Welcome to South Bay Hyundai! I look forward to helping you with all of your service needs. I will do my best to take the utmost care of you and your car.
Read moreDealership Experience
10 yrs, 7 mos
Industry Experience
10 yrs, 7 mos
Specialties & Trainings
Service Consultant Bronze Certification
Service Consultant Silver Certification
1,063 Reviews
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1063 Reviews of Jack Kim
May 07, 2026
Sales is fine. Maintenance is not. Took all day for service to be completed. Very little communication with the customer. Had to request a car wash after service. P Maintenance is not. Took all day for service to be completed. Very little communication with the customer. Had to request a car wash after service. Poor service More
by sixy22
Verified Customer
May 04, 2026
When things go as planned it's easy to a stellar dealership and have a stellar repair department. But when things go wrong and continue to go wrong but your team does not give up, that's when we rea dealership and have a stellar repair department. But when things go wrong and continue to go wrong but your team does not give up, that's when we really see what you're made of. My driver's side window was stuck and after working on the car 4 different times, replacing several different parts, and new motors almost every time, your team did not give up. It looks like they finally solved the problem that no one had ever seen before. That's the mark of a great business. That's the mark of a great dealership. And I have to give a big shout out to Jack Kim. He never lost his composure and he never lost his commitment. Great job everyone, and especially Jack. More
by genemazzanti
April 25, 2026
Jack's management of my service appointment was superb and his communications about the work being done was extremely timely and professional! I could not have been more satisfied. Thank you. and his communications about the work being done was extremely timely and professional! I could not have been more satisfied. Thank you. More
by dsmatso
April 21, 2026
My service advisor never called me back, after repeated calls. I finally tried the service manager, who also did not return my call or send me the information on my car when he said he would. I was finally calls. I finally tried the service manager, who also did not return my call or send me the information on my car when he said he would. I was finally able to get the service manager on the phone by calling repeatedly in the same day and getting lucky. The first two calls that day, I sat on hold for 15 minutes before giving up and trying again later. The third call, I finally got him on the phone after sitting on hold for ten minutes. When I did finally get the email from them, he quoted double the amount due over the price I had already agreed to with the service advisor. Stay away from this place. More
by BAH
Other Employees Tagged: Kei Yukimura
April 21, 2026
She did not have a great attitude. Customer service has been overall good brfore this time. Customer service has been overall good brfore this time. More
by JY
Other Employees Tagged: Nicole Nelson
April 06, 2026
Jack was great, but your tech failed initially to correctly diagnose the problem and I had to go back to the service department more than once. And it would cost me additional $ to take care of the correctly diagnose the problem and I had to go back to the service department more than once. And it would cost me additional $ to take care of the problem. Not a happy camper! Note: I do like your Uber service. More
by lheyert
April 02, 2026
Technician broke something on my car, service rep told me to bring it back in. Instead if fixing the fixing part, the technician zip tied the broken pieces to my car. Service department said it was my fault to bring it back in. Instead if fixing the fixing part, the technician zip tied the broken pieces to my car. Service department said it was my fault and refused to take accountability. More
by Jordan
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