Nicole Nelson

South Bay Hyundai responded

Thank you so much for your kind feedback! We’re truly grateful for your continued trust in South Bay Hyundai. It means a lot to hear that our team has consistently met your expectations for both your vehicle purchases and service needs. Providing a reliable, positive experience every time is something we take great pride in. Thank you for choosing South Bay Hyundai, and we look forward to continuing to take care of you for many years to come!

South Bay Hyundai responded

Thank you so much for your thoughtful and detailed feedback! We’re thrilled to hear that your first service visit with us made such a positive impression and that you feel confident choosing our location as your long-term service partner. It’s wonderful to know that Nicole and the rest of our team provided attentive, professional, and courteous service throughout your visit. We’re glad the process was smooth from communication and transportation options to payment and vehicle pickup. We also appreciate that you enjoyed the complimentary car wash and comfortable waiting experience. Thank you for trusting us with your new vehicle. We look forward to providing the same level of care and consistency throughout your future visits!

South Bay Hyundai responded

Thank you so much for your incredible feedback! We’re truly grateful for your loyalty and for trusting South Bay Hyundai with your vehicle for the past 12 years. It means so much to hear that our team has consistently provided honest, reliable service while taking great care of you and your Tucson. Knowing that you feel confident in our work and appreciate the kindness and helpfulness of our team is the greatest compliment we could receive. Thank you for being a valued part of the South Bay Hyundai family. We look forward to continuing to take care of you and your Tucson for many years to come!

South Bay Hyundai responded

Thank you for taking the time to share your feedback. We’re sorry to hear that your recent service experience did not meet the level of customer care we strive to provide. We appreciate you bringing these concerns to our attention, as clear communication, a welcoming experience, and making sure customers feel informed throughout the service process are all very important to us. We understand how frustrating it can be when expectations around timing, communication, and service details are not aligned. Your feedback has been shared with our team so we can continue improving. We appreciate the opportunity to learn from your experience and hope to provide a more positive visit in the future.

South Bay Hyundai responded

Thank you so much for your kind feedback! We’re thrilled to hear that your service was completed on time and that you were satisfied with the experience. It’s wonderful to know our team took great care of your vehicle and provided the quality service you deserve. We truly appreciate your support and your trust in us.

South Bay Hyundai responded

Thank you so much for your kind feedback! We’re thrilled to hear that everything went as expected and that your service experience was excellent and efficient. It’s wonderful to know that Nichole provided you with a pleasant experience. We truly appreciate your recommendation and your trust in our team. Thank you for choosing us, and we look forward to seeing you again!

South Bay Hyundai responded

Thank you for sharing your feedback. We’re glad to hear you had a smooth and convenient service experience and that Nicole and our team kept you well informed throughout the process. We also appreciate your comments regarding the transportation support and communication. We truly value your kind words and look forward to assisting you again in the future.

South Bay Hyundai responded

Thank you for sharing your feedback. We’re glad to hear that your recall work, oil change, and tire rotation were completed in a timely manner. We’re sorry to hear your concerns regarding pricing for the recommended air filter replacements. We understand that service recommendations and associated costs can sometimes feel unexpected, and we appreciate you sharing your perspective. Your comments regarding pricing transparency and service recommendations have been shared with our management team for review. We appreciate you taking the time to let us know about your experience.

South Bay Hyundai responded

Thank you so much for your kind feedback! We’re thrilled to hear that Jack was very helpful and that your service was completed even faster than expected. It’s wonderful to know you were happy with the level of customer service you received. We truly appreciate your support and your trust in our team. Thank you for choosing us, and we look forward to seeing you again!

South Bay Hyundai responded

Thank you for taking the time to share your feedback. We’re glad to hear that you found our team friendly, as creating a welcoming environment is very important to us. We also sincerely apologize for the extended wait time during your scheduled 11 AM appointment and understand your frustration. Even for routine maintenance like a 5,000-mile check, your appointment should be handled in a timely manner, and we’re sorry that we fell short that day. Your concerns regarding scheduling, capacity, and wait times are valid and will be shared with our management team for review as we continue working to improve efficiency and better balance appointments and walk-ins. We truly appreciate your honest feedback and the opportunity to improve. Thank you for choosing us, and we hope to provide you with a much smoother experience on your next visit.