The dealership was very accommodating.
The service center took me in, shortly before closing. Yvonne was very friendly and professional! Thank you so much!
The service center took me in, shortly before closing. Yvonne was very friendly and professional! Thank you so much!
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by Germanyin85
Verified Customer
Verified Customer
Service Price Transparency
May 23, 2024 -
Jackson Acura responded
We're delighted to hear about your positive experience with us! At Jackson Acura, we strive to provide exceptional service to all our customers, even when it's close to closing time. Yvonne is indeed a valued member of our team, and we're glad to hear that she provided you with friendly and professional service. Thank you for choosing us, and we look forward to welcoming you back in the future!
Warm Regards,
Jackson Acura Team
Excellent Dealership with great service, transparency,
efficiency, thorough work, great pricing, and they friendly staff
efficiency, thorough work, great pricing, and they friendly staff
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by jduson
Verified Customer
Verified Customer
Service Price Transparency
May 20, 2024 -
Jackson Acura responded
We're thrilled to receive such positive feedback! Providing exceptional service and transparency to our customers is always our top priority. We're glad to hear that you had a great experience with us and found our staff to be friendly and efficient. If there's anything else we can assist you with, please feel free to reach out. We look forward to welcoming you back in the future!
Warm Regards,
Jackson Acura Team
I am very satisfied with the quality of service that I
received from Jackson Acura!!
received from Jackson Acura!!
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by pjlfree
Verified Customer
Verified Customer
Service Price Transparency
May 20, 2024 -
Jackson Acura responded
We're thrilled to hear that you were highly satisfied with the service you received at Jackson Acura! Providing exceptional service is at the core of our values, and we strive to ensure every customer leaves feeling completely satisfied. Your positive feedback reaffirms our dedication to delivering top-notch service at every visit. If there's anything else we can assist you with or if you have any questions, please feel free to reach out. We truly value your business and look forward to serving you again in the future!
Warm Regards,
Jackson Acura Team
The Paul Silverman was very professional in sales area.
May return to work with later.
May return to work with later.
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by BLUXTON
Verified Customer
Verified Customer
Service Price Transparency
May 20, 2024 -
Jackson Acura responded
Thank you for sharing your feedback with us! We appreciate your ratings and your detailed review of your experience. While we're glad to hear that you found Paul in sales professional, we also value your insights regarding service. If there's anything specific you think we could improve upon next time, please don't hesitate to let us know. Your satisfaction is important to us, and we'll strive to address any areas for improvement.
We hope to have the opportunity to serve you again in the future and provide you with a five-star experience all around!
Warm Regards,
Jackson Acura Team
Yvonne was extremely knowledgeable and professional.
She helped get my vehicle repaired in record time! I could also tell that she ran a very efficient service center. Thank you Yvonne!
She helped get my vehicle repaired in record time! I could also tell that she ran a very efficient service center. Thank you Yvonne!
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by Michael M.
Verified Customer
Verified Customer
Service Price Transparency
May 20, 2024 -
Jackson Acura responded
Thank you for your kind words! We're thrilled to hear about your positive experience with Yvonne. We're glad she could get your vehicle repaired swiftly and efficiently. Her expertise and professionalism are truly assets to our team - Thank you for recognizing her efforts!
If you need anything else, please don't hesitate to reach out. We look forward to serving you again in the future!
Warm Regards,
Jackson Acura Team
I am writing about a recent experience I had with my 2022
(leased) Acura MDX. I have brought my car in several times for the same issue, the issue started in April of 2023. The front drivers side tire kept
(leased) Acura MDX. I have brought my car in several times for the same issue, the issue started in April of 2023. The front drivers side tire kept losing air pressure. We would fill it up and if I drove more than 30min on the highway the pressure would go down quickly. I had brought my vehicle into Jackson Acura service in Roswell several times and every time they would tell me they dunked the tire and could not find anything wrong. They would fill it with air (charging me for a flat tire fix) and then the issue would happen again. On February 15, 2024, I brought it in again (4th time for same issue) I was told that they gave me a new tire and that all should be fine. April of 2024 the issue happened again. I was told by Cameron my Service Advisor that there was nothing they could do since the dunk tank did not show any issues. Needless to say, this was NOT an answer I was happy with. They are the experts and yet could not figure out the issue. After having a very contentious conversation with Cameron and him telling me I need to pay $300 for a new rim, which may or may not fix the issue. I requested to speak to the service manager, Rodney who was out to lunch at the time. Cameron said he spoke with Rodney and was told to replace the entire wheel assembly, rim and tire but that if the issue happened again, it would be "on me" and I would have to pay. Needless to say, this did not sit well with me, and I left in tears of frustration. Rodney did call me back and was very nice and professional. He told me to bring my car back and they would replace the entire assembly, rim and tire. Brought my vehicle in this morning and low and behold once they took everything apart, they found that the internal valve stem where it meets the air pressure monitor was separating, which was causing the issue ALL ALONG, which leads me to believe I never received a new tire in February as I was told. Rodney did the right thing, and I was happy with Rodney, but I have lost faith and trust in Jackson Acura Service. My lease is up in November 2024, and I planned to get another Acura from Jackson Acura but now I think I will be looking into other dealerships/manufacturers.
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by Tracy M Palma-Doran
May 03, 2024 -
Jackson Acura responded
Dear Tracy M Palma-Doran,
We're relieved to have resolved the issue with your 2022 Acura MDX, and again we're deeply sorry for the inconvenience you experienced. Your frustration is completely understandable, and we recognize that your recent experience falls short of the standard of service we strive to provide. We do not want anyone to leave our dealership believing we have not made every effort to earn their business.
We want to assure you that we have taken every measure to address the situation and make it right. Your satisfaction is of utmost importance to us, and we're committed to earning back your trust in Jackson Acura.
If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out. We're here to ensure that your future experiences with us are nothing short of exceptional.
Thank you for your patience and understanding, and for giving us the opportunity to make things right. We truly value your business and hope for the opportunity to serve you again in the future.
Warm Regards,
Jackson Acura Team
May 03, 2024 -
Tracy M Palma-Doran responded
Thank you for reaching out to me and for coming to the table with a great deal and for acknowledging that what I experienced was not up to the standards I had come to expect from Jackson Acura. I am looking forward to starting over with Jackson Acura. My husband also has an MDX and has been using Jackson Acura for his Maintenace needs.
Thank You Again!
Yvonne diagnosed the battery.
Ran the battery and started test. Did not find any issue with the battery. She requested to charge the battery. She is exceptional.
Ran the battery and started test. Did not find any issue with the battery. She requested to charge the battery. She is exceptional.
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by ay02
Verified Customer
Verified Customer
Service Price Transparency
May 02, 2024 -
Jackson Acura responded
Thank you for sharing your experience! We're glad to hear that Yvonne provided exceptional service during your visit. She demonstrates our dealership's commitment to showing great care to our customers each visit and is a true asset to our team.
If you have any further feedback or if there's anything else we can assist you with in the future, please don't hesitate to reach out.
We look forward to welcoming you back in the future!
Warm Regards,
Jackson Acura Team
Yvonne and her team did a great job as always.
The car was done on time ss promised and washed. Thanks to all
The car was done on time ss promised and washed. Thanks to all
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by rflauter
Service Price Transparency
May 02, 2024 -
Jackson Acura responded
Thank you for your feedback! We're delighted to hear that Yvonne and our team continues to provide excellent service.
Ensuring that your car is completed promptly and with the highest level of care is our commitment. We're pleased to have met your expectations and appreciate your recognition of our efforts.
Should you have any additional feedback or if there's anything else we can assist you with in the future, please feel free to reach out. We look forward to welcoming you back in the future!
Warm Regards,
Jackson Acura Team
As owners of two Acura cars (2020 RDX and 2022 MDX) from
Jackson Acura, we have had the pleasure of interacting with JA's amazing sales service consultants and maintenance staff. They all have "customer fir
Jackson Acura, we have had the pleasure of interacting with JA's amazing sales service consultants and maintenance staff. They all have "customer first" attitudes, and they all are highly knowledgeable, always patient when answering questions, and always willing to provide detailed explanations of warranty and maintenance issues and solutions.
On a scale of 1* to 5*(the very best), Jackson Acura is clearly a 10*!
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by Leroy_QA
Service Price Transparency
Other Employees Tagged:
Sabri Mohamed
Apr 22, 2024 -
Jackson Acura responded
Thank you very much for your outstanding review! We're so honored to have earned your trust and loyalty as the owners of two Acura vehicles from Jackson Acura. It brings us immense joy to hear that you've had such positive experiences with both our sales and service staff. Providing exceptional customer service is at the core of everything we do, and we're thrilled that our team has exemplified this with their "customer first" intention.
Your rating of Jackson Acura as a 10-star on a scale of 1-5 is incredibly generous and truly means the world to us. We're committed to maintaining this high standard of service and ensuring that every interaction you have with us exceeds your expectations.
Thank you once again for your continued support and for choosing Jackson Acura for your automotive needs. We look forward to serving you and your vehicles for many years to come!
Warm Regards,
Jackson Acura Team
I actually DON'T dread going to have my car serviced !
!! Employees are always nice !!
!! Employees are always nice !!
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by LEELEEB56
Verified Customer
Verified Customer
Other Employees Tagged:
Yvonne Russell
Apr 11, 2024 -
Jackson Acura responded
We're delighted to hear that your experiences with us have been enjoyable and stress-free! At Jackson Acura, we aim to make every visit a positive one, and it's fantastic to know that our team's friendliness and professionalism have made a difference for you. Your comfort and satisfaction are paramount to us, and we're committed to providing you with excellent service each time you come in. Thank you very much for your kind words - We look forward to welcoming you back for your future service needs!
Warm Regards,
Jackson Acura Team
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26 yrs, 10 mos
B.A. Business Leadership
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