Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Yvonne Russell
Refer Me
1,574 Reviews
Industry Experience
26 yrs, 11 mos
Specialties & Trainings
B.A. Business Leadership
1,574 Reviews
Write a Review
1574 Reviews of Yvonne Russell
May 01, 2024
I am writing about a recent experience I had with my 2022 (leased) Acura MDX. I have brought my car in several times for the same issue, the issue started in April of 2023. The front drivers side tire kept (leased) Acura MDX. I have brought my car in several times for the same issue, the issue started in April of 2023. The front drivers side tire kept losing air pressure. We would fill it up and if I drove more than 30min on the highway the pressure would go down quickly. I had brought my vehicle into Jackson Acura service in Roswell several times and every time they would tell me they dunked the tire and could not find anything wrong. They would fill it with air (charging me for a flat tire fix) and then the issue would happen again. On February 15, 2024, I brought it in again (4th time for same issue) I was told that they gave me a new tire and that all should be fine. April of 2024 the issue happened again. I was told by Cameron my Service Advisor that there was nothing they could do since the dunk tank did not show any issues. Needless to say, this was NOT an answer I was happy with. They are the experts and yet could not figure out the issue. After having a very contentious conversation with Cameron and him telling me I need to pay $300 for a new rim, which may or may not fix the issue. I requested to speak to the service manager, Rodney who was out to lunch at the time. Cameron said he spoke with Rodney and was told to replace the entire wheel assembly, rim and tire but that if the issue happened again, it would be "on me" and I would have to pay. Needless to say, this did not sit well with me, and I left in tears of frustration. Rodney did call me back and was very nice and professional. He told me to bring my car back and they would replace the entire assembly, rim and tire. Brought my vehicle in this morning and low and behold once they took everything apart, they found that the internal valve stem where it meets the air pressure monitor was separating, which was causing the issue ALL ALONG, which leads me to believe I never received a new tire in February as I was told. Rodney did the right thing, and I was happy with Rodney, but I have lost faith and trust in Jackson Acura Service. My lease is up in November 2024, and I planned to get another Acura from Jackson Acura but now I think I will be looking into other dealerships/manufacturers. More
by Tracy M Palma-Doran
Other Employees Tagged: Cameron Hilden, Rodney Jones
Helpful 
April 26, 2024
Yvonne diagnosed the battery. Ran the battery and started test. Did not find any issue with the battery. She requested to charge the battery. She is exceptional. Ran the battery and started test. Did not find any issue with the battery. She requested to charge the battery. She is exceptional. More
by ay02
Verified CustomerApril 17, 2024
As owners of two Acura cars (2020 RDX and 2022 MDX) from Jackson Acura, we have had the pleasure of interacting with JA's amazing sales service consultants and maintenance staff. They all have "customer fir Jackson Acura, we have had the pleasure of interacting with JA's amazing sales service consultants and maintenance staff. They all have "customer first" attitudes, and they all are highly knowledgeable, always patient when answering questions, and always willing to provide detailed explanations of warranty and maintenance issues and solutions. On a scale of 1* to 5*(the very best), Jackson Acura is clearly a 10*! More
by Leroy_QA
Other Employees Tagged: Sabri Mohamed
April 11, 2024
Yvonne Russell Is the best service advisor, I have ever met. She takes good care of the clients. Jackson Acura has all the amenities needed for a client during the wait time. met. She takes good care of the clients. Jackson Acura has all the amenities needed for a client during the wait time. More
by SiddharthaAbbagari
April 10, 2024
Excellent communication and service. They performed very good work on my vehicle and diagnosis correctly.. It was very professional. They performed very good work on my vehicle and diagnosis correctly.. It was very professional. More
by muradqq
Other Employees Tagged: Cameron Hilden, Rodney Jones, Nick Covino, Cody Johnson, Joey Andrews
April 09, 2024
Cody was extremely professional, efficient and friendly. He kept me up to date on the progress of the service and explained everything that had been done. He kept me up to date on the progress of the service and explained everything that had been done. More
by kms
Other Employees Tagged: Cody Johnson
April 07, 2024
Great visit! My representative working with me was very attentive and kept me notified of the progress. Awesome job! My representative working with me was very attentive and kept me notified of the progress. Awesome job! More
by Janie.picklesimer
Other Employees Tagged: Cameron Hilden, Rodney Jones, Nick Covino, Cody Johnson
April 04, 2024
Although it was a walk-in appointment for an oil change, I'm grateful they efficiently serviced my car, including a brake fluid change, in just 1 hour and 15 minutes. Plus, they offer coffee and internet wh I'm grateful they efficiently serviced my car, including a brake fluid change, in just 1 hour and 15 minutes. Plus, they offer coffee and internet while you wait. Many thanks to Yvonne and the team for their professional and friendly service! More
by Sashidhar Uppala
Other Employees Tagged: Yvonne Russell
Dealership Inventory (150 Vehicles)
