Zach Williams

I've done alot of business with dealer in many states. This is the most efficient, friendly and accommodating dealer I have ever done business with. This is the most efficient, friendly and accommodating dealer I have ever done business with. More

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Recently brought my 2008 Jeep Grand Cherokee Limited in to troubleshoot an infotainment system issue. Zach was very helpful in honoring my appointment and explaining the work that had been done to diagnose to troubleshoot an infotainment system issue. Zach was very helpful in honoring my appointment and explaining the work that had been done to diagnose the issue. Customer service was outstanding and I will continue to use Reed Jeep and work with Zach on any future servicing of my vehicle. More

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Clayton Mark made buying our Jeep a very pleasant experience. Unlike some other dealerships that I visited. We have recommend Reed Jeep to our friends. experience. Unlike some other dealerships that I visited. We have recommend Reed Jeep to our friends. More

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I had such a great experience buying my new/used 2015 Chevy Colorado. Chris made sure all my questions, concerns, and issues were taken care of in a timely manner! Chevy Colorado. Chris made sure all my questions, concerns, and issues were taken care of in a timely manner! More

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Just bought a used 2014 Jeep Wrangler from Joe Trahan. Joe made it a very pleasant no pressure sale. It was the quickest and easiest car purchase I have ever had. The Finance department was the same. Thi Joe made it a very pleasant no pressure sale. It was the quickest and easiest car purchase I have ever had. The Finance department was the same. This is my second vehicle I have purchased from this lication. I bought a new Ram in 2012, It was OP Dodge then. Even then it was a pleasant experience.I still have that truck 170000 miles on it. All recalls and work have been done by Martin Vitt at Reed. I have never had to return for the same issue and always have my truck back in 24 hours. No one else will touch the Jeep we just bought either. I highly recommend Reed Jeep. More

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Reed Jeep and Mike Cardello are great This is our 12th Grand Cherokee in our household, Reed Service far exceeds my expectations. Mike was great throughout the process. definitely recommen This is our 12th Grand Cherokee in our household, Reed Service far exceeds my expectations. Mike was great throughout the process. definitely recommend them both More

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A great experience made easy by super sales persons .thanks A great place to purchase a car new or used ive done both and always had a good experience . great sales staff and service .. Thanks A great place to purchase a car new or used ive done both and always had a good experience . great sales staff and service .. Thanks More

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Awesome ‘ I have purchased several vehicles in my lifetime from this dealership. I know a lot of the people there. My son at one time worked there years ago. I I have purchased several vehicles in my lifetime from this dealership. I know a lot of the people there. My son at one time worked there years ago. I had been wanting a new truck for sometime and had discussed it with salesman Clayton Marks before! I finally pulled the trigger and did it. I knew what I wanted and the price I wanted to spend. I was looking for a unicorn of a truck. I was beginning to give up after several search’s and what I wanted not being available. Clayton never gave up and we had several phone calls and discussions. He found what I wanted and got it brought to there dealership. The truck ended up being way more than I expected and is exactly what I had been wanting. Clayton never gave up and came through above and beyond my expectations! The whole dealership has been awesome with making this happen. A special thanks to Clayton for his patience and not giving up on it. Thank very much Reed Jeep👍 More

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Horrible Service, terrible manager Doug may be one of the worst service managers I have ever dealt with. I am absolutely appalled by his complete lack of communication and professionali Doug may be one of the worst service managers I have ever dealt with. I am absolutely appalled by his complete lack of communication and professionalism. I bought a 2016 Wrangler Unlimited from this dealership in oct of '16. The sales process was less than satisfactory, but they had the jeep I wanted, and they refused to trade it with another dealer for me to work with. But, that is a different story. 2 weeks ago, I purchased a Jeep recommended 4" mopar performance lift from the dealership and dropped of my car to have it installed. I spent a significantly larger amount of money for the lift going through the dealership, because I did not want to void any part of my extended warranties. When I came to pick the vehicle up, the lift looked nice and I was excited to drive it. However, as I exited the dealership and started driving down the road, I immediately noticed a hard pull to the left. Strong enough that I had to keep constant steering pressure to the right in order to drive in a straight line. I called the dealership immediately and Zach, one of the service people, assured me that it was normal and that it was because I still had the factory 18" wheels with 30" tires on it. I already had an appointment scheduled to have 17" rims with 35" tires later that afternoon, so I figured that I would trust his judgement and see how my jeep drove after having the tires installed. As soon as I pulled into the tire store, the manager that was helping me pointed out that one of the rear shocks had been installed incorrectly and was partially crushed because of the faulty installation. I had them go ahead and install the tires, then I immediately brought the jeep back to the dealership. They had the jeep for one day. They were able to reinstall a new shock to correct the issue. I picked up the jeep and drove out of the dealership and I still felt the hard nagging pull to left. I called the dealership again and once again, was told that it would work itself out. Trusting the advice of the service department, the next day I loaded my family in the car and hopped on the highway for a road trip. It was short lived. When the vehicle got over 65 mikes an hour, the ABS system activated cause the jeep to suddenly decelerate, jerk all over the road, and rumble incredibly hard. I was able to keep control of the vehicle, and start heading back down the road. But, once I crossed 65 again, this happened again. Fearing the safety of my family, I cancelled the trip and went home. The following Monday I dropped the car off in the morning. Zach ignored me when I came in, obviously frustrated that I was back again. I had to work with another service woman that was unfamiliar with the jeep. I told her about the situation and asked that I had someon call me about the vehicle to let me know what the plan was. The day passed with no communication. Completely and utterly disgusted with the lack of communication, I called the dealership to try and get ahold of the service manager. At this time I was able to speak with Doug for the first time. I let him know about the poor treatment from Zach, and about my concerns about the poor installation of the lift. He apologized for Zach, and assured me everything would be okay. He said give him a day to figure out what was going on, and he'd keep me in the loop. Days passed with no communication. Doug m has repeatedly chosen not to speak with me while the dealership has had my vehicle in their service center trying to correct a subpar instillation they performed. I've reached out via phone and email multiple times with no response. after having my car for four day, I was finally able to catch Doug via phone, he spoke with me briefly and asked to call me back in a few minutes, then completely severed communication with me again. This whole time I've been without a vehicle, and without commmunicatikn about my jeep. He finally had his service person Zach reach out to speak with me on the fifth day. He informed me that my vehicle was ready to go. When I pressed him about what the repair consisted of, he said that they were not able to get the Jeep to drive properly with the complete 4" Mopar kit, that I spent nearly $4000.00 on, installed on the vehicle. He stated that they had removed the upgraded front stabilizer bar from Fox, reinstalled the factory stabilizer bar, and were able to alleviate the strong push to the left by doing so. He asked me to come down and drive the jeep to ensure that I was satisfied. I can tell you that I am completely unsatisfied. In its current condition, I have paid $4000.00 for a partially installed product. This is not how service goes. This dealership has completely ruined my car, and installed a the 4" Mopar lift kit incorrectly. This situation still needs to be rectified. As the services manager, Doug should be involved with the time sensitive issue where they are at fault, yet I am waiting to hear from them on how they are planning to do so. In the mean time. I have reported the lack of communication, as well as the inability of the service team to install the Jeep recommended Mopar performance parts, to the Chrysler corporation. They have escalated the case and are starting an investigation into what is happening at this dealership. Funny enough, when they called the dealership, they were able to speak with Doug, who confirmed that they had done the installation incorrectly. I highly recommend that you do not use this service center for any repair or upgrade. More

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Overall excellence I've just purchased my second certified Jeep from OP Jeep. Joe Trahan was my salesman the first time and made the process so easy, I returned and look I've just purchased my second certified Jeep from OP Jeep. Joe Trahan was my salesman the first time and made the process so easy, I returned and looked for Joe when I purchased my second Jeep just 2 days ago. He is very knowledgeable. I've had the majority of my service done at Overland Park and had nothing but great treatment, never making me feel like they were too busy to explain what was going on. More

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