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Zack Beserock
Zack Beserock at Phillips Buick GMC
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Zack Beserock | Page 2

Service Advisor

Phillips Buick GMC

2160 US Hwy 441-27
Fruitland Park, FL 34731

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4.8
13 Reviews

After 15 years in the automotive industry Zack has experienced change but one thing that does not change is customer service. Keeping his service customers informed while their car is being serviced has never varied. Knowing his customers has not changed either. Being able to communicate and understand what the customer needs and expects is the best way to expedite the whole service interval. Some people call it feedback and more properly, for Zack’s customers, it is appreciation for a thoroughly professional approach to having their vehicle serviced. With two sons and a daughter, Zack’s life is full, but he still finds time to relax through fishing and following the Florida Gators.

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English English

4.8

13 Reviews

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13 Reviews of Zack Beserock

March 30, 2024

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Employee Rating

Your service writers need to be brought into the 21st-century the way you write estimates is old-school. Should all be sent through a text or email directly to the customer from the service writer More

by david
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Recommend Dealer
Yes

Other Employees Tagged: Daniel Wertz

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Apr 02, 2024

Phillips Buick GMC responded

David, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, the Team at Phillips Buick GMC

February 16, 2024

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Service writer Zack is excellent. Gets my truck in and out as quickly as he can. Calls me through out to keep me updated. More

by Bernard4829
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Recommend Dealer
Yes
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Feb 20, 2024

Phillips Buick GMC responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the Phillips Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, the Team at Phillips Buick GMC

February 14, 2024

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The staff in your repair shop were very professional and friendly. Got us in in a timely manner and service was preformed in the the time frame that we were told. Completely satisfied. More

by tom
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Recommend Dealer
Yes
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Feb 16, 2024

Phillips Buick GMC responded

Tom, we appreciate your kind words about our service team. Thank you for choosing Phillips Buick GMC for your vehicle needs. Sincerely, the Team at Phillips Buick GMC

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