Zak Solkowski | Page 2

Very easy to work with. Deal was done in 2 hours from test drive to paperwork. Got the price I expected. test drive to paperwork. Got the price I expected. More

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Can’t believe I actually ENJOYED buying a car for once! Can’t believe I actually ENJOYED buying a car for once! Jovin was a joy from the moment we met him. He seemed genuine and actually listened to us. I Can’t believe I actually ENJOYED buying a car for once! Jovin was a joy from the moment we met him. He seemed genuine and actually listened to us. I love my Kona and will definitely come back when my lease is up! More

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Buyer beware...the staff is friendly enough but make sure you look over your paper work and look at those mandatory $299 fees that you'll be charged. I was also disappointed that they didn't fill up the gas you look over your paper work and look at those mandatory $299 fees that you'll be charged. I was also disappointed that they didn't fill up the gas tank. I spent $14,000, the least you can do is fill up the tank before I pull off the car lot. I've never experienced that before when buying a car. Overall, not the greatest experience. More

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Actual price much higher than advertised price Everyone I worked with was friendly, but that only gets you so far. They really have no business advertising on third-party websites because the Everyone I worked with was friendly, but that only gets you so far. They really have no business advertising on third-party websites because the advertised price will look reasonable, but then there are over-the-top mandatory fees and add-ons that make that price skyrocket to above market value. Any dealership customer expects about a $300 service, but then Racine Hyundai has mandatory upholstery warranty, anti-theft feature, etc. that pushes the price far higher than you were expecting when you walked in the door. For me, those extra fees made it more than $1,500 higher than the advertised price for the vehicle. The price of the vehicle is also shown as an astronomical number for the MSRP and then the alleged “discount” the customer is getting brings it down to the range it was advertised at. This is likely so they are able to get away with all the extra mandatory fees/add-ons since most banks will not allow loan money to go towards an amount that makes the loan payment exceed 110% of the MSRP. If they make the MSRP super high, they are able to have the customer’s loan money to cover those add-ons without the bank being able to say anything about it. Between the way they present the price, the fees, and the add-ons, there are many lines presented in the cost summary. I expressed surprise at how high the cost was and was then told that those are merely all mandatory fees and that this was all pretty standard. I probably should have walked away at that point but I already expressed that I would like to purchase the vehicle and I am an amiable person apparently to my own detriment. I was not offered any time to evaluate everything on the paperwork for myself and was pretty rushed through signing everything. Even though I was left on my own to wait for long periods of time, the paperwork or copies of it were never left with me. It took me till after I got home and reviewed the paperwork that I realize the game that was played and how the dealership took advantage of me. Again, I probably should have walked away earlier, but I still feel like the above practices are borderline unethical. Either way, the advertised price you see is not what you will get. I did complain about the above to one of the managers after I realized what happened and was basically told (nicely) that it was my fault because I signed the paperwork and it is important to read everything, even though I told him I was rushed through the paperwork and not offered time to look anything over on my own. COVID-19 Extra: Almost no employees were using any COVID-19 precautions. A couple employees had masks on but they were under their chins. There was no social distancing. There was hand shaking. Essentially, they were acting as if we were not experiencing a pandemic even though it was late June 2020 and the seriousness of it had dawned on most people. More

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New 2018 Hyundai Santa Fe I called ahead and had my visit scheduled at Racine Hyundai. When I arrived Billy Sosbe had exactly what I had asked for up front and ready for me to I called ahead and had my visit scheduled at Racine Hyundai. When I arrived Billy Sosbe had exactly what I had asked for up front and ready for me to test drive. He did not try to sell me on something I did not want. Zak, their sales manager was very professional. I highly recommend him. Thank you Billy Sosbe and everyone else at Racine Hyundai for my new car. More

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Great staff Came in for an oil change. They tested my battery during the multipoint inspection and omg I needed a new one. Glad I got it before winter. Thanks eve Came in for an oil change. They tested my battery during the multipoint inspection and omg I needed a new one. Glad I got it before winter. Thanks everyone. I tell my family to come here and drive past the other stores. Oh heck yeah. More

by Annied87 Verified Customer Verified Customer

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Very successful words fail to express them to see us up everything was so good thank you thank you much dead will be back soon words fail to express them to see us up everything was so good thank you thank you much dead will be back soon More

by sallyward007 Verified Customer Verified Customer

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Great service! Dustin Egghead did a great job directing me to the service department. Once there, Nick got me set up with a last minute oil change before the holiday Dustin Egghead did a great job directing me to the service department. Once there, Nick got me set up with a last minute oil change before the holidays. I’ll be back soon for another last second Lil change. More

by Iloveeggs37 Verified Customer Verified Customer

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Just a sale to them!!! The staff was very nice during the sale, but as soon as I had a question about something on my new car I was just a sale to them!!! They would not ret The staff was very nice during the sale, but as soon as I had a question about something on my new car I was just a sale to them!!! They would not return phone calls, mafe me drive all the way out there for something they could hace answered on the phone... I kept being told that this was going to better than any other time I bought a car...I would have to say it was the worse. Very disappointed!! The only positive was the service department! More

by KARENMCCLORY Verified Customer Verified Customer

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Great people and best price on the market I'm very satisfied with my new poached at Racine Hyundai people is great service is ecelent very happy with the deal they provided to me hardly recomm I'm very satisfied with my new poached at Racine Hyundai people is great service is ecelent very happy with the deal they provided to me hardly recommend one of the things I love is the honesty of the person's More

by Juan Verified Customer Verified Customer

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