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Byers Airport Subaru

Columbus, OH

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Employees
Reviews
Vehicles
4.5
159 Reviews
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401 North Hamilton Road

Columbus, OH

43213

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Showing 159 reviews

April 26, 2024

We visited this dealership a few days ago with every intention of buying a car that day. A salesperson asked if we needed help and showed us three cars but said she had a meeting/ appointment. That was More

by pmbchill
Recommend Dealer
No
Employees Worked With
No one really helped us.
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Apr 29, 2024 -

Byers Airport Subaru responded

Thank you for taking the time to leave us your feedback about your experience at our dealership. I am sorry to hear that our customer service did not meet your expectations and it sounds like we missed an opportunity to earn your business. Our goal is always to provide prompt and attentive service to all of our customers, so I am disappointed that you were not greeted or provided with the level of attention you deserve. I apologize for any inconvenience or frustration this may have caused during your visit. I have shared your feedback with our team and we will use it as a learning experience to improve our processes and ensure that all customers receive the best possible service in the future. We appreciate your honesty and thank you for choosing Byers Airport Subaru.

Helpful
March 28, 2024

Clean, updated, well-lit, polite and professional auto dealers and service techs. Waiting room is especially nice. More

by Happy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eva Castaneda, Thomas, Assistant Service Manager
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March 10, 2024

Byers Airport Subaru 401 North Hamilton Road Columbus, OH 43213 Why Doesn't Byers Airport Subaru Have a FAX number? More

by DonCamp1957
Recommend Dealer
Yes
Employees Worked With
Kevin King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Byers Airport Subaru responded

Thank you for taking the time to leave a review, we appreciate your feedback. As a customer-centric company, we are constantly looking for ways to improve our services and make things easier for our customers. We apologize for any inconvenience caused by not having a fax number available. However, we do offer multiple communication channels such as email and phone calls to ensure efficient and timely communication with our customers. We appreciate your support and we hope to continue serving you in the future with even more convenience. Thank you again for choosing Byers Airport Subaru.

Helpful
March 02, 2024

Matt, service writer at the Columbus Ohio airport Subaru has always taken good care of our car More

by Vstanson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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February 22, 2024

Great service at Byers Airport Subaru. Been using Byers for seven years. They care about their customers. More

by tbugcullins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Disbennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2024 -

Byers Airport Subaru responded

Thank you so much for your kind words and loyalty, we truly appreciate it! It's been a pleasure serving you for the past seven years. Our team takes great pride in providing exceptional service to our valued customers. We're grateful for the opportunity to care for all your Subaru needs and look forward to many more years of working together.

Helpful
February 22, 2024

We’ve dealt with Byers Airport Subaru for 9 years and have always had excellent service! More

by tbugcullins
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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February 14, 2024

This dealership is the very best in every way. Very professional employees employed at Byers Airport Subaru. Had an oil change and rear brakes installed. Very clean shop, you could eat off the flo More

by jbmcnulty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Helpful
January 18, 2024

BEWARE! !!!!!!! BEWARE!!!!!!! BEWARE!!!! I had a repair done January 4th. This dealership replaced a thermoregulator control valve. 4 days later my 2019 Sub More

by lmkocheff
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Kenneth Hibbit, George Kauffman
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Jan 18, 2024 -

Byers Airport Subaru responded

We sincerely apologize for the distressing experience you have had with our dealership following the repair on your 2019 Subaru Forester. We take your concerns very seriously, and we understand the gravity of the situation. First and foremost, we want to assure you that the safety of our customers is our top priority. We are involving a safety expert from Subaru, the fire department, and our insurance company to investigate the incident. This collaborative effort is crucial in determining the root cause and preventing such incidents in the future. Please be assured that we are fully cooperating with all investigations and will keep you informed of any findings. If you have any further concerns or if there is anything specific you would like to discuss, please feel free to reach out to us directly.

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December 02, 2023

They always have provided outstanding service and a very nice place to relax and a cup of coffee. More

by dwightm
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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October 31, 2023

Great service--helpful explanations and guidance. I appreciate the workspaces available while I wait. Thank you! More

by nissen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eva Castaneda
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Nov 01, 2023 -

Byers Airport Subaru responded

Thank you so much for your kind words and five-star review! We are grateful that you chose to visit Byers Imports and enjoyed the service we provided. It was our pleasure to help you on your automotive journey and we are humbled by your positive experience in our lobby while you waited. At Byers, we strive to make sure each customer receives the highest quality of care and satisfaction. We strive to stand out from the other automotive stores with our above average support, knowledgeable staff, and friendly atmosphere. We hope you visit us again soon!

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