BMW of Sterling

Buying my new car with Allen was an amazing experience from start to finish. From the moment I walked in, Allen made me feel welcomed and at ease. He listened carefully to what I was looking for, answered from start to finish. From the moment I walked in, Allen made me feel welcomed and at ease. He listened carefully to what I was looking for, answered all my questions with patience, and helped me find the perfect vehicle that fit both my needs and budget. There was no pressure — just genuine support and enthusiasm. The whole process was smooth, transparent, and even fun. I couldn’t be happier with my purchase, and I’m grateful to Allen for making it such a memorable and positive experience! More

Berk was very professional and very helpful with all the information requested from him. He helped along the way from the build of the car till he handed the keys to us. He made the buying car experience information requested from him. He helped along the way from the build of the car till he handed the keys to us. He made the buying car experience very easy. More

Ralf and the team were great! Easy buying experience. I thought I received a fair purchase price. Painless. Easy buying experience. I thought I received a fair purchase price. Painless. More

Had an amazing experience at BMW sterling with Jalal and his manager Mr. G. Both of them made was able to read my mind and get what’s needed for me. Even the paper work with Emilia was quick and easy. his manager Mr. G. Both of them made was able to read my mind and get what’s needed for me. Even the paper work with Emilia was quick and easy. More

Angela and Gin were excellent to work with! They made the experience enjoyable and soooo easy! Thank you!!! They made the experience enjoyable and soooo easy! Thank you!!! More

Outstanding sales and finance service. Sales process was very straightforward and appreciated the added now on the car when I arrived. Finance process was also incredibly simple and clear. Sales process was very straightforward and appreciated the added now on the car when I arrived. Finance process was also incredibly simple and clear. More

Competent, kind, efficient staff. Berk Demiralp has made the process a pleasure. Nice and clean facilities. Berk Demiralp has made the process a pleasure. Nice and clean facilities. More

Second purchase from BMW Sterling and Client Advisor Ralf Berthiez. As before, negotiated the deal upfront, agreed on the numbers, and then Ralf made everything happen. Finance is always trying to sell you s Berthiez. As before, negotiated the deal upfront, agreed on the numbers, and then Ralf made everything happen. Finance is always trying to sell you stuff but a polite "no thank you" ended that conversation. A pleasant transaction and a great deal. More

I drove my car in for some work when I felt they were the best option because they are the specialist. Well I was told that although I wanted a specific service, they needed to charge me for a diagnostic fir best option because they are the specialist. Well I was told that although I wanted a specific service, they needed to charge me for a diagnostic first. After they reviewed the car they then said yes, what you said is what you need oh and by the way your brakes are ok but maybe consider changing them and your tires are ok too but different measurements. While your can is here we do not have a loaner car for you and the parts are not available! I asked when will they be available and was told they are not locally sourced and will be truck shipped. All the time I ask for updates and generally all I got was ok we will tell you when there is a change but goodness there were no changes for days leading me to think of some sort of communication error. The prices are high, the service is low, and the benefits you hope to gain by going to the source is really not delivered. Plus, the coffee is not so great and the disposable cups are on the cheap side of what you could expect from a premium car dealer. More

BMW of Sterling Virginia claims to have determined my car needed multiple parts to repair a problem. I thought to myself this can not be true and took my car back after being told the car was likely disassem needed multiple parts to repair a problem. I thought to myself this can not be true and took my car back after being told the car was likely disassembled and I needed to tow it. The next mechanic pointed out I did not "need" two of three components Sterling said were required. Finally the second mechanic found very obvious drive shaft bad, upon failure the transmission would be destroyed. I now recognize the $200 initial diagnostic is nothing more than driving the car over an alignment sensor measuring tire tread depth followed by a manual measure of the rotors, flashlight undercarriage check, and a computer code check. $200? I spoke to colleagues about this and they were surprised I did not expect this treatment form Sterling. Be careful when desperate and make hopeful decisions, haste makes waste, Sterling is waiting for you and no there is not a loaner car available even after a week. P.S. New parts wait time was quoted as a week and the front desk staff have very little mechanical ability with explanations easily contested when challenged. More