BMW of Sterling

Angela was very professional and knowledgeable. She made the purchase so smooth and treated us with care and respect. Super nice. She made the purchase so smooth and treated us with care and respect. Super nice. More

Horrible the manger julius will respond to this review . And mention their mission statement. But in know way to they follow it . I have called him directly 5 times and he is always busy . They gave me his c And mention their mission statement. But in know way to they follow it . I have called him directly 5 times and he is always busy . They gave me his cell number and to text him and NO response. He is the reason the whole sales team only cares about getting you to sign the paperwork. After that they could care less . do yourself a favor and don't spend a cent here More

Not upfront and honorable sales team. Out for a sale only and no care for the client. Wasted time with credit report which is well over 800. After working on purchase of pre owned car, th Out for a sale only and no care for the client. Wasted time with credit report which is well over 800. After working on purchase of pre owned car, they tell me 3 days later that it’s sold when I texted the 2 salesmen. No call, no inquiry, no asking if I wanted to put a deposit to hold, etc. Waste of time when there’s a country full of other BMW dealers. More

I scheduled an appointment to come test-drive a pre-owned car, and I called in advanced to see if the vehicle was still there. It took a lot of effort to verify whether or not the car was still available; t car, and I called in advanced to see if the vehicle was still there. It took a lot of effort to verify whether or not the car was still available; the person on the other end was very vague when I asked them to check on the status of the car. After someone did inform me that the car was still in their inventory, I drove an hour all the way there only to find out upon my arrival that it's gone. I told the person on the phone I was not coming if the car was not available; the sales manager at the store who informed me of the car being sold was very apathetic and indifferent about how frustrated I was over being deceived. This place left a very sour taste in my mouth, and I expected far better service from a place that markets itself as a luxury car dealership. If you're in the market for a BMW and you value honesty along with your personal time and dignity, please go elsewhere. More

My overall experience was excellent because of Latasha. I appreciate your true professionalism explaining everything to me before and after service. BMW Sterling is lucky to have you represent them. Ther I appreciate your true professionalism explaining everything to me before and after service. BMW Sterling is lucky to have you represent them. There is a reason I still bring my vehicle in even though I moved to Damascus, MD for the outstanding customer service from Latasha! More

MELISSA WAS ABSOLUTELY THE BEST SALES REP I HAVE EVER COME ACROSS. WILL ONLY BUY CARS FROM HER FROM NOW ON. SHE WAS VERY ATTENTIVE, COMMUNICATIVE AND RESPONSIVE. SHE IS ABSOLUTELY A SWEETHEART. VERY KIND COME ACROSS. WILL ONLY BUY CARS FROM HER FROM NOW ON. SHE WAS VERY ATTENTIVE, COMMUNICATIVE AND RESPONSIVE. SHE IS ABSOLUTELY A SWEETHEART. VERY KIND AND A PASSIONATE. SHE ACTUALLY CARES ABOUT HER CLIENTS. WOULD REFER ALL MY FAMILY AND FRIENDS TO HER. SHES THE REASON I WENT ALL THE WAY FROM NY TO VA TO A BUY CAR. KEEP IT GOING MELISSA YOU ARE THE BEST!!!! More

Shady , slimey and underhanded . Falsely advertised a CPO car only for it not to be certified. Do not buy from these people can not be trusted Falsely advertised a CPO car only for it not to be certified. Do not buy from these people can not be trusted More

I had very pleasant experience leasing a new i4 from Sterling BMW. Ralf was very knowledgeable, helpful, professional, and cheerful. Sterling BMW. Ralf was very knowledgeable, helpful, professional, and cheerful. More

Sean Spicher always ensures my vehicle is serviced as needed and in a timely manner. I’ve been a customer of BMW of Sterling for more than 20 years (since they opened) and have purchased several BMW’s f needed and in a timely manner. I’ve been a customer of BMW of Sterling for more than 20 years (since they opened) and have purchased several BMW’s from them. More

I emailed the general manager the following email and asked him to step in to resolve the issue but NO RESPONSE! Hello Mr. Matt Bibo, I hope you are doing well. I am reaching out to you regarding an e asked him to step in to resolve the issue but NO RESPONSE! Hello Mr. Matt Bibo, I hope you are doing well. I am reaching out to you regarding an extremely unpleasant experience purchasing a car at the BMW of Sterling. On September 15th, my son and I called in regarding a brand new listing of a BMW M440i. The following day, my son and I went to the BMW of Sterling to test drive the car and proceeded to spend hours discussing the car with our sales associate -- Mike Oxendine and Edward Han-- and ended up signing the paperwork and putting a deposit down on the car to secure it, as our salesman told us that the car was just listed and had not yet gone through the auto shop inspection process. For the next three days, I called in to check on the status of the car, until today on September 20th, we were finally told that the car was ready for pick up (see attached image of communication with our sales associate at the BMW of Sterling). I added the car to my insurance policy. Just hours before picking up the car, the sales associate along with the sales manager -- Julius Green -- called my son informing him that the car had already been "sold" to another customer. This news shocked me and my son! How could the car be sold to another person after all this consistent communication, deposit, and paperwork on our end? My son is extremely upset. I came to the store and talked to Julius and asked him to connect me to the manager or the owner, he said he's the manager! This is extremely unethical and unprofessional and has made me and my son reconsider our choice of BMW as long term customers, and business with the BMW of Sterling. We ask that you please step in and use your authorization to stop the ongoing sale of this car as we are entitled to it and have taken every step on our end as customers. Best Regards, More