Old Orchard Nissan

Drive 90 minutes for a car that wasn’t on the lot. Came back again for a truck advertised as $30,602, their actual price? After waiting 45 minutes for them to get the truck, I test drive it, ok, let Came back again for a truck advertised as $30,602, their actual price? After waiting 45 minutes for them to get the truck, I test drive it, ok, let’s go make the deal, I’m paying cash. The actual price? $40,000! Somehow, all of the “rebates and discounts” didn’t apply, we were right back to MSRP. I tried dealing with them in good faith, what a joke. I will tell everyone I ever deal this this is a xx dealership. More

I don’t usually leave negative reviews but this experience was extremely disappointing. I was told by Candice that while the trim I originally inquired about was not available yet they had a compar experience was extremely disappointing. I was told by Candice that while the trim I originally inquired about was not available yet they had a comparable vehicle on site for me to see. She even encouraged me to ask for Eric once I arrived and a product specialist would show me the car. After driving 45 minutes I arrived only to find that not only the two vehicles she referenced weren’t available, all four vehicles in the system that showed availability weren’t actually at the dealership. To make matters worse the specific vehicle I was interested in had just arrived but had a dead battery and was not drivable. I spent over 30 minutes sitting in the dealership for no reason. It should not be the customer’s responsibility to make sure cars are available and ready to test drive. This was an absolute waste of my time and I will be taking my business elsewhere to a nearby Nissan dealership. More

BAIT AND SWITCH Was told cash/check was preferred from an out of state buyer (they don't take out of state checks, and charge $3k for cash transactions anyway), forced to finance, worn rotors on a vehicle an out of state buyer (they don't take out of state checks, and charge $3k for cash transactions anyway), forced to finance, worn rotors on a vehicle with 14k miles (how did that happen?), after hours of negotiating back to the advertised price financing increase the price by $11k. Don't waste your time! More

This place is run by liars and thieves. I went in to buy a used 2023 Ford F150 for the internet advertised price of $43k… and was ready to write the check… when the corrupt salesperson, M I went in to buy a used 2023 Ford F150 for the internet advertised price of $43k… and was ready to write the check… when the corrupt salesperson, Mustafa Sidiqian said their best price (pre-tax) was now going to be $7k above what they advertised. The were trying to add in false things like factory options to the listed used car price… ridiculous. Huge waste of my time visiting these idiots… I recommend everyone stay away from this stereotypical sleazy dealership. Huntley Ford should be ashamed to have this dealership in their family!! More

RUN AWAY from attempting to do business here. Dealership tries to add a ridiculous amount of "fees" to their advertised price. They added over 11K in unnecessary fees to a 25K purchase. Walked Dealership tries to add a ridiculous amount of "fees" to their advertised price. They added over 11K in unnecessary fees to a 25K purchase. Walked away from the dealership for the first time in over 30 years of car buying! The worst and shadiest dealer I have ever attempted to work with! More

Beware of Hidden Fees and Shifting Numbers My recent experience buying a used car from this dealership left me deeply disappointed. What looked like a straightforward deal turned into a frustrating less experience buying a used car from this dealership left me deeply disappointed. What looked like a straightforward deal turned into a frustrating lesson in why you need to scrutinize every line on the paperwork. Several charges were added that didn’t make sense, including a “tariff adjustment” and “transportation service fee” that added thousands to the price. These were never clearly explained and felt completely unnecessary. On the trade-in side, they initially undervalued my vehicle by nearly $4,000 compared to CarMax. Only after I pushed back did they agree to match the offer. Even then, the worksheets they presented had repeated errors: the sales tax was calculated incorrectly, and the trade-in credit wasn’t applied properly. The most concerning part came later. When reviewing the final signed documents, I found that my trade-in value had been reduced by $1,000 without my knowledge. The total I paid didn’t change, but they manipulated the numbers in the background — something I was not informed of during the process. This kind of practice doesn’t feel like an honest mistake. It feels like intentional misrepresentation. For a purchase as significant as a car, I expected professionalism and transparency. Instead, I walked away questioning the integrity of the entire process. If you’re considering buying here, I strongly recommend reviewing every worksheet, verifying all calculations, and not accepting vague fees. Don’t rely on verbal assurances — make sure everything is spelled out in writing before signing. After leaving my first review, the dealership responded publicly and encouraged me to reach out to resolve the issue. I did reach out, but they never responded to me directly. That makes their “we care about transparency” response feel more like damage control than a genuine attempt to fix the problem. More

This dealership uses the old bait and switch to get you in the door, then hit you with a $2,500 service/transportation fee with no real explanation. I've been buying cars for over 45 years and have never d in the door, then hit you with a $2,500 service/transportation fee with no real explanation. I've been buying cars for over 45 years and have never dealt with a more unethical group in my Life..... More

This place is the cliche used car dealer portraid in commedies....they wanna play every xxxxxxx dealer game out there, in the end you waste your time, you get mad, you leave.... Used cars mostly from commedies....they wanna play every xxxxxxx dealer game out there, in the end you waste your time, you get mad, you leave.... Used cars mostly from dealer auctions....avoid like the plague. More

What an experience. Where do I start? I saw a used car online last Saturday night and requested more information. The button I clicked was bright green and right under t Where do I start? I saw a used car online last Saturday night and requested more information. The button I clicked was bright green and right under the price which read "Get ePrice". Monday morning, a lady called me saying she was new, didn't know the "ePrice" but would be happy to schedule an appointment for me to come in and they would "probably be able to sharpen the pencil in person". Clearly nothing promised, but nonetheless, I was interested in the car. I pulled up exactly at the scheduled time. One would think the purpose of the appointment would be to at least have the car ready. Not so much. The salesman showed me the car and seemed quite versed with the functionality which was nice considering it wasn't a Nissan (and earned a bonus star in my review... who gives a 2 star review, right?). My wife and 2 children were waiting in the car in the lot once I got back from the test drive. They all checked out the car, we even tested it to make sure the car seats fit properly. I came prepared with approved financing (willing to use theirs if necessary) and was pretty sure I was taking this car home. Here come the numbers. Sale price, tax, title and doc fee, was $30,516 (but wait! there's more!) adding the "service and transportation fee" ($3,295), the car was $33,811. Three-thousand-two-hundred-ninety-five dollar fee on a $27k car. I was literally speechless. I asked about the "ePrice" and the salesman admitted he didn't know what that was. I was prepared to offer a $500 discount (the CARFAX suggested price) yet we were almost $4,000 away! The salesman brought numbers to his sales manager twice, and the second time suggested we were just too far apart (he wasn't exactly wrong). I asked "does he care to come out here and talk about it"? Out walks Eric. I felt like I was interrupting him in the middle of something - he couldn't seem less excited to talk to me or negotiate a car deal. I asked about the "Get ePrice" button and he told me that there isn't a better price, it's just how they book appointments. Perfect. He wasn't the sales manager who the salesman was taking my offer to, so he was unaware of the situation and I had to repeat my whole story to him again. Miraculously, Eric "found" a discount, and spun his phone around to show me the result of his new calculation which was somewhere in between but really not close. I would've bought this car at full price, but not with a $3,295 fee. I never saw anything about that fee disclosed on their site, when I mentioned that, no one was able to show it to me. Most reasonable people wouldn't expect "plus taxes and fees" to mean anything aside from what it's always meant when buying a vehicle. The disclosure on CarGurus would suggest this pricing is totally dishonest (see attached). Oh well. At least I was able to laugh about it on the hour drive back home. All that for 2 hours at a dealership and a free bottle of water. Lessons learned: 1. The "Get ePrice" button is just there for funsies - there literally is no ePrice. 2. There are people who have the ability to add a fee of $3,295 (12% of the sale price) while keeping a straight face. 3. If this isn't a "bait and switch" then I'm not sure what is. More

Terrible dealer. I flew in for a car that was priced at $24,888 online. I called twice before the flight to talk with two different people to confirm that that would I flew in for a car that was priced at $24,888 online. I called twice before the flight to talk with two different people to confirm that that would be the price without any games. It was confirmed that the price was the price and it wasn’t contingent on any financing or any other offers. When I got there they added over $16,000 in fees and add ons to bring the total to over $41,000. When I told them about calling and talking to them of course that is handled by an outside department and they had never heard of the people I mentioned that I had talked to. I had worked them back down to $26,500, but they wouldn’t budge off of that. I told the salesman that I was done and leaving after talking to the manager twice at that point. He wanted to talk to the manager once more so I just walked out. Don’t believe the price you see online and don’t waste your time dealing with these people. I went to a different dealer and bought the same car, which had less miles and in better condition, for a better price. More