Loyalty Chevrolet Cadillac

As a first-time customer using the service department, I was very impressed. Sean Baek greeted me and listened carefully to my concerns. he was so professional and courteous. He explained what the proces was very impressed. Sean Baek greeted me and listened carefully to my concerns. he was so professional and courteous. He explained what the process would be and made sure I had all my questions answered. When I returned to pick up the vehicle, he was just as professional and courteous. I have had my vehicle serviced at our local AAA for years but am now considering going to Loyalty in Williamsburg because of Sean. He is truly your MVP. More

Kaitlyn was very friendly. She advised me of the services required for my vehicle. The video provided to me after the services of exactly what was done was very informative. Th She advised me of the services required for my vehicle. The video provided to me after the services of exactly what was done was very informative. Thanks to Kaitlyn and the service team. More

I received very good service on my Chevrolet Equinox. Service person was knowledgeable and very helpful. Service person was knowledgeable and very helpful. More

I always receive excellent service from Mallory Bishop at Loyalty. She goes above and beyond ! Loyalty. She goes above and beyond ! More

Nikki Harmon is usually always the one the schedules all my services for when I bring it there and she has always got me in and out quickly, unless parts need to be order and delivered. She always kept me u my services for when I bring it there and she has always got me in and out quickly, unless parts need to be order and delivered. She always kept me updated as things and I like how the mechanics take picture and video of the issues they find and after work is done and sends by text or email. A lot of places do not do that and I definitely like that. More

What an amazing dealership and Jake Hoffman was an exceptional sales rep who guided us through the process from ordering our vehicle to delivering it to our front door. Truly grateful to be part of th exceptional sales rep who guided us through the process from ordering our vehicle to delivering it to our front door. Truly grateful to be part of this wonderful family. More

The dealership wouldn’t even take or return our calls. Even though we did have issues and recallls. Kaitlyn and the team at Loyalty Cadillac took our call and squeezed us in to their already overwhelmed Even though we did have issues and recallls. Kaitlyn and the team at Loyalty Cadillac took our call and squeezed us in to their already overwhelmed schedule. More

Trey Kight was very helpful and the service experience was top shelf. From buying the car to service over the last couple years everything has been outstanding, was top shelf. From buying the car to service over the last couple years everything has been outstanding, More

Adrien was friendly throughout my experience. He gave me helpful information and guided me during my test drive and getting to know my vehicle. He was always so respectful. He gave me helpful information and guided me during my test drive and getting to know my vehicle. He was always so respectful. More