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Loyalty Chevrolet Cadillac

Williamsburg, VA

4.9
333 Reviews

543 2nd Street

Williamsburg, VA

23185

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333 Reviews of Loyalty Chevrolet Cadillac

July 22, 2025

I took my 2024 Silverado to Loyalty Cheverolet on 07/21/2025 for service. As always, my service representative, Nikki Harmon, makes the entire experience 5 stars. She is truly a top-notch professio More

by Mike M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Harmon, service department
Aug 08, 2025 -

Loyalty Chevrolet Cadillac responded

Thank you for your positive review, Mike! We are so glad that Nikki consistently takes great care of you and that she made this visit to different. We hope that you continue to choose us for all of your future automotive needs!

July 21, 2025

The customer service was very good. They took the time to show me a video footage of my vehicle and recommend repairs. I would recommend this dealership to anyone More

by nroooe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Aug 08, 2025 -

Loyalty Chevrolet Cadillac responded

We appreciate your wonderful review and recommendation! We are so glad that our team provided you with thorough and efficient service. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

July 20, 2025

Nikki is very professional and Loyalty. She make sure all work is completed to your satisfaction More

by only1jaybee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Harmon
Aug 08, 2025 -

Loyalty Chevrolet Cadillac responded

Thank you for sharing your positive review! Providing 5-star service is so important to us, and we are glad that Nikki's efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in anyway possible. Safe travels!

July 19, 2025

I called to have my corvette inspected and 4 recalls. Kaitlyn Ussery was my service advisor. I was completely impressed with her professionalism, knowledge and customer service! She took the time to e More

by Kelley.dively
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Ussery
Aug 08, 2025 -

Loyalty Chevrolet Cadillac responded

Kelley, Thank you for taking the time to leave us this positive review! We are so glad that Kaitlyn took great care of you and kept you well informed throughout the process. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.

July 18, 2025

Kait is amazing! She is always willing to help and is straight forward and honest! More

by Dcush32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kait
Aug 08, 2025 -

Loyalty Chevrolet Cadillac responded

Thank you for leaving Kait this wonderful review! We are so glad that she consistently takes great care of you. We wish you safe travels and we hope that you continue to choose us for all of your future automotive needs!

July 12, 2025

Efficient, knowledgeable, and friendly Would recommend to everyone Make everything easy and quick Best experience More

by Christyoquendo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Spence
Jul 16, 2025 -

Loyalty Chevrolet Cadillac responded

Christy, Thank you for your time and feedback. We are pleased to hear that we were able to fix your vehicle, quickly and conveniently. Please contact us again should you have any further issues.

July 11, 2025

Nikki Harmon as always was a great help in servicing our vehicle. She made good suggestions and lined up what and when we should return. It is always a pleasure to do business with Loyalty. More

by rggay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Harmn
Jul 16, 2025 -

Loyalty Chevrolet Cadillac responded

Hello, We are very happy to hear that your vehicle service needs are met with convenience and great results with Nikki! Please let us know if we can be of assistance in the future.

July 11, 2025

Mallory Bishop could not have been more helpful when I really needed help . She was wonderful & I thank her very much,very much. More

by Bwl1294309
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mallory Bishop
Jul 16, 2025 -

Loyalty Chevrolet Cadillac responded

Hello, Thank you for your very kind review! We are always happy to hear that our customers are 100% satisfied with service they received from Mallory!

July 09, 2025

Trey Knight made sure my service was completed correctly and efficiently. I was in and out rapidly, and everyone in the Service Department was friendly and helpful. Thank you, Trey, and thank all who ass More

by Taz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trey Knight
Jul 09, 2025 -

Loyalty Chevrolet Cadillac responded

Taz, Thank you for sharing your kind review! We are so glad that Trey took great care of you and ensured your experience with us was 5-stars. We look forward to continue to serving you and your vehicle with our best care in your visits to come. Safe travels!

July 08, 2025

Bought a new Silverado and it broke down after 3 days. 15 days in the shop and was told it was fixed. Broke down again on my vacation 10 days later before I even got out of town. Back in shop. Had the tr More

by Ron
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
All
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