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Loyalty Chevrolet Cadillac
Williamsburg, VA
318 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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318 Reviews of Loyalty Chevrolet Cadillac
July 11, 2025
Nikki Harmon as always was a great help in servicing our vehicle. She made good suggestions and lined up what and when we should return. It is always a pleasure to do business with Loyalty. vehicle. She made good suggestions and lined up what and when we should return. It is always a pleasure to do business with Loyalty. More
by rggay
Employees Worked With
Nikki Harmn
July 09, 2025
Trey Knight made sure my service was completed correctly and efficiently. I was in and out rapidly, and everyone in the Service Department was friendly and helpful. Thank you, Trey, and thank all who ass and efficiently. I was in and out rapidly, and everyone in the Service Department was friendly and helpful. Thank you, Trey, and thank all who assisted me. I'll be back again. More
by Taz
Employees Worked With
Trey Knight
July 08, 2025
Bought a new Silverado and it broke down after 3 days. 15 days in the shop and was told it was fixed. Broke down again on my vacation 10 days later before I even got out of town. Back in shop. Had the tr 15 days in the shop and was told it was fixed. Broke down again on my vacation 10 days later before I even got out of town. Back in shop. Had the truck for a month and it's been in the shop more than my driveway. More
by Ron
Employees Worked With
All
July 03, 2025
Service dept went over and above my expectations. Kait was outstanding Will did a amazing job. Pam in sales who sold me the car is always offering any help I need. Kait was outstanding Will did a amazing job. Pam in sales who sold me the car is always offering any help I need. More
by Test Bear
Employees Worked With
Kait,Will,Pam in sales
July 03, 2025
Outstanding service for both my Cadillac as well as my Corvette. My service adviser, Kaitlin Ussery was the best. And the service performed was done to perfection at a good price. I highly recommend Loyal Corvette. My service adviser, Kaitlin Ussery was the best. And the service performed was done to perfection at a good price. I highly recommend Loyalty! More
by JME
Employees Worked With
Kaitlin Ussery
July 02, 2025
I had a very disappointing experience with Loyalty Chevrolet. After agreeing on a deal and having my credit run, the dealership came back and raised the price of the vehicle by $7,000. The price they Chevrolet. After agreeing on a deal and having my credit run, the dealership came back and raised the price of the vehicle by $7,000. The price they initially offered matched the one listed online, and it was clearly stated on the paperwork during our negotiations. However, after everything seemed set, they claimed the online price was a mistake and refused to honor the original deal. Not only is this a major red flag in terms of transparency and trustworthiness, but running a customer's credit before finalizing the actual price is unacceptable. Now I have a hard inquiry on my credit report and no vehicle, all due to their error or, at worst, bait-and-switch tactics. I would advise anyone considering doing business with this dealership to proceed with caution and ensure that all pricing is locked in writing before any financial steps are taken. This experience cost me time, damaged my credit, and left me extremely frustrated. More
by Rwj1988
Employees Worked With
Matt Spence, John Mooney, Jeremy Baldwin, Laine Wrann, Dennis Wike, Eric Schipper
