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Loyalty Chevrolet Cadillac

Williamsburg, VA

4.9
382 Reviews

543 2nd Street

Williamsburg, VA

23185

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382 Reviews of Loyalty Chevrolet Cadillac

November 30, 2025

They were on point, I pulled in for an oil change at 9am and I was out by 9:45AM More

by gspearman13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
M. Bishop
November 26, 2025

Very close to my residence and always great and friendly service from Kaitlyn Ussery, service advisor. More

by BDIGGS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Ussery
Nov 26, 2025 -

Loyalty Chevrolet Cadillac responded

We appreciate your positive review and we are glad that Kaitlyn and the team are consistently kind and helpful. We hope you continue to choose us for all of your future automotive needs. Safe travels!

November 25, 2025

I was serviced on time with courtesy and was given several options. Kaitlyn did everything in her power to accommodate me and make sure that I was satisfied, even giving me different options for paym More

by djefreedman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Ussery
Nov 26, 2025 -

Loyalty Chevrolet Cadillac responded

Thank you for your wonderful review! Providing thorough and efficient service is so important to us, and we are glad that Kaitlyn's efforts met your satisfaction. We wish you safe travels and hope to see you again the next time your Buick is ready for service.

November 24, 2025

Kaitlyn Ussery helped with getting a last minute service request to find out what was wrong with my sisters vehicle. She got us in within 24-48 hrs and gave us a quote on work needed. She was very polite, More

by RC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Ussery
Nov 25, 2025 -

Loyalty Chevrolet Cadillac responded

Thank you for your positive review! We are glad that Kaitlyn took great care of your sister's automotive needs. Our guest's safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.

November 20, 2025

Mallory Bishop in the service department provides OUTSTANDING ASSISTANCE!!! She clearly describes what is needed to be done to correct the problem!!!! More

by dbartholomay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No one at this time.
Nov 21, 2025 -

Loyalty Chevrolet Cadillac responded

Thank you for your kind review! We are glad that Mallory was thorough and efficient. Your safety and satisfaction are our top priorities and we hope to see you again the next time you are in need of automotive service.

November 17, 2025

Ryan Hoffman was courteous didn’t pressure me and let me look to see what automobiles you had on the property. I found the one I like and came back the next day to purchase my new car. He knew his stuff alo More

by Davidwhyman57
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darlene
Nov 18, 2025 -

Loyalty Chevrolet Cadillac responded

David, thank you for your positive review! We are honored to have had the opportunity to work with you, and we are glad that Ryan provided you with a smooth, pressure-free experience. It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle and we wish you the safest of travels until we meet again!

November 16, 2025

Excellent service. Nikki Harmon sent updates and explanations. Very professional and worked with me. Thanks More

by lindaaleksa21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Harmon
Nov 17, 2025 -

Loyalty Chevrolet Cadillac responded

We appreciate your positive review and we are glad that Nikki provided you with 5-star service and kept you well informed throughout the process. If there is ever anything more that she and the team may help you with, please do not hesitate to give us a call.

November 15, 2025

Nikki Harmon and the shop always work to get the repairs that are needed done completely in an efficient and timely manner. Nikki keeps me informed of the progress and any changes that come up. More

by yorkknight@cox.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Harmon, Josh Fox
Nov 17, 2025 -

Loyalty Chevrolet Cadillac responded

Thank you for your positive review! We are so glad that Nikki consistently takes great care of you and your automotive needs. Your safety and satisfaction are our utmost priorities. Take care!

November 14, 2025

Mallory Bishop is the Best of the Best in my many, many years of experience with Dealer representatives. She is very responsive to my needs and concerns and always works to satisfy exactly what I expect. More

by Richard Mellor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Representative .. Mallory Bishop
Nov 17, 2025 -

Loyalty Chevrolet Cadillac responded

Richard, thank you for leaving Mallory this wonderful review! Providing thorough and efficient service is so important to us, and we are glad that her efforts consistently meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

November 05, 2025

Everyone, including Ryan Hoffman, Mallory Bishop, and Meghan Lieser, were extremely helpful and professional. I would recommend this dealership to anyone. More

by dfrost1974
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ryan Hoffman
Nov 05, 2025 -

Loyalty Chevrolet Cadillac responded

We appreciate your kind review and we are glad that Ryan, Mallory, and Meghan provided you with 5-star service. Your kind recommendation means so much to us. Safe travels!

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