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Envision Ford of Duarte

Duarte, CA

Overview
Employees
Reviews
Vehicles
4.2
628 Reviews
Welcome to Envision Ford Lincoln of Duarte, where your automotive dreams come to life! Our friendly team is dedicated to helping you find the perfect vehicle, whether it's a sleek Ford or a luxurious Lincoln. But we don't stop there-our top-notch service department is here to keep your car running smoothly for years to come. With a commitment to exceptional service and a passion for all things automotive, we make your experience enjoyable and hassle-free. Join our family today, and let's drive into a brighter future together!
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1031 N Central Ave

Duarte, CA

91010

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Showing 628 reviews

September 29, 2025

The service representative Marco Barilla has been very helpful. He is always ready and willing to help facilitate our vehicle. More

by PBMARTINEZ1721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Barilla
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Sep 29, 2025 -

Envision Ford of Duarte responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 29, 2025

Great experience ! " once again my Marco provided what I needed. The work was completed timely and no surprises. Thank You. More

by Victor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco and his assistant
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Sep 29, 2025 -

Envision Ford of Duarte responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

September 29, 2025

Polo was such a great service advisor during my visit. Very knowledgeable and polite. Looking forward to my future services with Polo at Ford for my new Bronco. Cheers! More

by LUISBENITEZ2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Polo
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Sep 29, 2025 -

Envision Ford of Duarte responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 28, 2025

I didn't like the UP SELL from the service advisor, and I definitely didn't like the text I received from a Salesman right after I had the vehicle serviced, asking me if I was ready to trade in for a new veh More

by jim.cairns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Comacho
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2025 -

Envision Ford of Duarte responded

Thank you, Jim, for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

September 28, 2025

Things were much better when it’s was Advantage Ford. Service advisors were happier and more relaxed. If we didn’t have a relationship and a history with our service advisor I would probably choose a dif More

by TPMCGOUGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service advisor Polo Hernandez
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Oct 01, 2025 -

Envision Ford of Duarte responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

September 28, 2025

Prior to this last warranty service appt, I left voicemail to make appointment; never received a call back. More

by ARMEN8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Sherwood
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Sep 28, 2025 -

Envision Ford of Duarte responded

Thank you for providing this feedback. We apologize for not delivering an exceptional service experience to you. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

September 28, 2025

Professional and communication was great He was quick to respond when I asked questions and provided great service More

by RICKGARCIA171
Recommend Dealer
Yes
Employees Worked With
Marco
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Sep 28, 2025 -

Envision Ford of Duarte responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Envision Ford of Duarte. We look forward to having you as one of our valued customers for many more years to come!

September 28, 2025

Excellent service! We have very good time negotiating our purchase. Excellent support from Mr. Nareg.. More

by alfredourquiza
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nareg
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Sep 28, 2025 -

Envision Ford of Duarte responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Envision Ford of Duarte!

September 28, 2025

Is always a great job there ! Polo H. and his crew are great as always ! More

by BUFFYGONZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Polo Hernandez
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Sep 28, 2025 -

Envision Ford of Duarte responded

Thanks for sharing about your experience with Envision Ford of Duarte. We appreciate your business and hope to see you again soon!

September 28, 2025

Excellent customer service! !!! My scheduling needs were respected and the attitude was very positive and enthusiastic. More

by ggoss626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Writer # 150999
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Sep 28, 2025 -

Envision Ford of Duarte responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Envision Ford of Duarte, we look forward to having you as a valued customer for many years to come!

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