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Mullinax Ford of Olympia
Olympia, WA
549 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 549 reviews
November 03, 2025
My experience with Mullinax Ford Service reads like a masterclass in how to mismanage even the simplest tasks. I wish I could give them a “0,” but apparently, that isn’t an option. It began in April, wh masterclass in how to mismanage even the simplest tasks. I wish I could give them a “0,” but apparently, that isn’t an option. It began in April, when I scheduled service because my car couldn’t connect to Wi-Fi, use the FordPass app, or download software updates — features advertised as standard. On drop-off day, I heard nothing until 2:30 PM, when they asked to keep it overnight. I was out of town, so fine. The next morning, still radio silence. When I called, I learned my APIM was faulty — yet, naturally, not fixable that day. Another appointment required. I gave clear instructions for the car’s return: park it, lock it, leave the keys in the console, and note that I was unavailable 1–3 PM. Predictably, the valet called repeatedly during that 1–3 PM window, claimed there were no instructions, and returned the car to the dealership. After repeating the instructions, they finally delivered it correctly. One miscommunication? Perhaps. A pattern was emerging. Early May appointment: same story. My car goes in, and by 2 PM, a call arrives: they want to keep it overnight “to really address the issue” — the issue being replacing a part. I explained that was impossible. Weeks later, the next available appointment was August 11. I cleared my schedule, arranged alternate transportation, and gave them two full days to install the APIM. August 11: roughly 90 minutes after drop-off, I received a call asking — wait for it — why I had brought the car in. I reminded them that this was the APIM replacement appointment, long scheduled. “Oh, okay. We’ll take a look at that,” they said. Hours later, they determined the APIM was indeed faulty — the same conclusion from April — but, shockingly, didn’t have the part. And a $300 diagnostic fee, because why not charge me to be told what I already knew? I contacted the service manager, outlined the full sequence of errors, and he waived the fee, promising that at the next appointment, the APIM would be replaced, a recall would be fixed, and my car returned on time. Optimism, cautiously held. Two days before September 12, I received confirmation for 9:00 AM. At 9:30, my car sat untouched at work. When I called, I learned the appointment was “actually” at 11:00. Valet pickup, they said, occurs 8–10 AM. My car wasn’t picked up until after 11. The recall repair was postponed; the APIM update would proceed. I agreed, provided the car returned by a hard afternoon deadline. Fifteen minutes before that deadline, still no word. A call revealed it wouldn’t be ready. Loaner and driver offered — but they couldn’t accommodate a short stop at my house. I borrowed a friend’s car, had mine dropped off later. Upon return, the under-radio charging port no longer worked. The recall remained. I contacted the sales manager: apologies, promises, and assurances that I’d be contacted once new rentals were available. Seven weeks later: radio silence. Every interaction required repeating instructions multiple times, chasing updates at the last minute, and confirming details they claimed to know. They forgot appointments, called during periods I was explicitly unavailable, failed to order necessary parts, and repeatedly acted as if my prior communications didn’t exist. It’s almost impressive how consistently they mismanage basic tasks. After months of chaos, empty assurances, and communication so bad it borders on performance art, one thing is crystal clear: this isn’t just bad service — it’s a masterclass in how to drive customers away. If their goal was to convince me never to set foot there again, congratulations… mission accomplished. More
by AdamJ
Employees Worked With
N/A
October 08, 2025
I recently bought a used 2013 Ford Eascape at Mullinax in Olympia Wa. Ryan was the sales person I dealt with. He was very helpful, informative and not over bearing. I was impressed with the transaction Olympia Wa. Ryan was the sales person I dealt with. He was very helpful, informative and not over bearing. I was impressed with the transaction all being done right in the dealership. Just have to go back for the license plates. There was concern that was taken care of at the service department. Dealt with Robert, who was as good to deal with as Ryan. All in all was a much easier experience than I was anticipating. Thank you Ryan and Robert. Sandy More
by Amahsandy
Employees Worked With
RYAN TRUJILLO
September 29, 2025
The dealership and their team were helpful and worked to ensure that our needs were taken care of. We'd reccomend that if you're looking for a vehicle that you check out Millinex Ford. Thanks, Rob H. ensure that our needs were taken care of. We'd reccomend that if you're looking for a vehicle that you check out Millinex Ford. Thanks, Rob H. More
by Robharris21
Employees Worked With
Zach Dodge
September 22, 2025
Generally I dread buying a car. After my experience at Mullinax I may not wait 10 years before I work up the nerve again. Matt G was awesome. After my experience at Mullinax I may not wait 10 years before I work up the nerve again. Matt G was awesome. More
by updowers
Employees Worked With
Matt Gonzales , Chad James
June 20, 2025
Super easy experience and zero stress. I texted with Austin a few times he told me to come in and I came in. We did the deal and I left. There was a slight issue with the vehicle which he I texted with Austin a few times he told me to come in and I came in. We did the deal and I left. There was a slight issue with the vehicle which he fixed right away to include personally cleaning some of the vehicle himself. More
by moorejj1984
Employees Worked With
Austin McKinzie
April 17, 2025
I initially called them from about an hour's drive away. The Maverick I was interested in was parked by the door and ready to go for a test drive by the time I got there. All my questions were heard and a The Maverick I was interested in was parked by the door and ready to go for a test drive by the time I got there. All my questions were heard and answered calmly and professionally. The salesroom floor was quiet, clean and comfortable. More
by grndops
Employees Worked With
Jon Robinson Five Stars, for sure!, Juan Rodriguez
March 23, 2025
I gotta tell you, Mulinax pushes the uncar guy envelope, but They are about Thier business. Jon expressed genuine interest and the finance guys were rocke ship fast. I’ got a sort of rare car for its age, b but They are about Thier business. Jon expressed genuine interest and the finance guys were rocke ship fast. I’ got a sort of rare car for its age, but it the exact year I’ve been scouring the Earth for, and only 30k miles Happy Hsppy, Joy, Joy. Best dealership in Olympia by a crooked mile. Thanks guys you made my decade. More
by Sheridan.steven
Employees Worked With
Jon
February 18, 2025
The team at Mullinax was a pleasure to work with. Mike answered all of our questions and made buying our truck from out of state a breeze. He was upfront and transparent with costs, and even managed Mike answered all of our questions and made buying our truck from out of state a breeze. He was upfront and transparent with costs, and even managed to get the bedliner sprayed in on a pretty short notice. We were able to fly in, sign papers, and were on our way shortly. I would definitely recommend considering them for your next new Ford purchase. More
by rsnidarich
Employees Worked With
Michael Zolman
February 12, 2025
Purchased a brand new ford at mullinax it sits in the driveway don't run called mullnax they said they might be able to look at it in2 months luckily Titus will is going to fix it today service at mullin driveway don't run called mullnax they said they might be able to look at it in2 months luckily Titus will is going to fix it today service at mullinax is terrible and the girl on the phone is very rude More
by Brice540
Employees Worked With
Casey Hathaway, Brian Casper, Bryan McMillan Jr, Chad James, Craig Brown, Gordon Abear, Jeffrey Fredrickson, Kyle Day, Mike Murphy, Rick Kanter
