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Mullinax Ford of Olympia

Olympia, WA

4.7
531 Reviews

2225 Carriage Dr SW

Olympia, WA

98502

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Showing 531 reviews

April 14, 2024

Best experience I've ever had buying a car. I felt at home and the deal I got was amazing. I'd definitely refer people to this dealership. More

by Terisford
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Ramirez
Apr 16, 2024 -

Mullinax Ford of Olympia responded

Thank you for your fantastic review, Terisford! We're delighted to hear that you felt at home during your car-buying experience with us and that you received an amazing deal. Your referrals mean a lot to us, and we're here to assist anyone you send our way.

April 13, 2024

Sales people don't seem to care if they sell any cars. 4 o'clock on a Friday and not one sales person asked if I needed help. More

by Kay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Apr 17, 2024 -

Mullinax Ford of Olympia responded

We're sorry for the oversight you experienced at Mullinax Ford of Olympia. Customer satisfaction is important to us, and we'll address this issue with our team to improve our service. Thank you for sharing your feedback.

April 06, 2024

Dealer and salesman Sef went above and beyond to make our purchase pleasant and enjoyable. The issues with the vehicle we purchased were totally resolved to our satisfaction. More

by lewferris
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seferino Farias
Apr 07, 2024 -

Mullinax Ford of Olympia responded

Thank you for your review! We're delighted to hear that our dealer and Sef went above and beyond to ensure your purchase was pleasant and enjoyable. It's great to know that any issues with your vehicle were resolved to your satisfaction. Your positive feedback is greatly appreciated, and we're here to continue providing excellent service.

March 16, 2024

Extremely pleased with our experience with Jim Mohling and the rest of the team. Up front pricing and trade in value was top notch. More

by vickie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Mohling
Mar 17, 2024 -

Mullinax Ford of Olympia responded

Thank you for your excellent review, Vickie! We're so glad to hear you had a pleasing experience with Jim Mohling and our team, and that you found our upfront pricing and trade-in value to be top-notch. Your satisfaction is our highest priority!

March 03, 2024

The experiance was excellent. The staff was friendly. They held my car for me for 3 months untill I was able to pick it up. More

by andy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Robinson
Mar 04, 2024 -

Mullinax Ford of Olympia responded

Thank you for your excellent review, Andy! We're delighted to hear about your positive experience with our friendly staff and their willingness to hold your car for you until you were ready to pick it up. Your satisfaction is very important to us, and we're glad we could accommodate your needs.

February 15, 2024

As with the other Ford vehicles I and family purchased at Mullinax was treated well and not got the run around with misc fee's and nonsense common with other dealers and brands. Came away with a new 2023 E More

by Spokanemac
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
austin, Brian Casper
Feb 16, 2024 -

Mullinax Ford of Olympia responded

Thank you for your review, Spokanemac! It's great to hear that your experience with us was straightforward and free of the usual hassles, continuing the positive trend from your previous purchases. Securing a new 2023 Escape Hybrid with 0% financing and a satisfactory trade-in value for your Jeep is fantastic. We appreciate your thanks to Brian and Austin and look forward to assisting you and your family in the future.

February 08, 2024

I picked up my new 2024 Bronco this afternoon. Chandler helped me order it in November and walked me through the whole purchase process and vehicle orientation. I am very pleased with Chandlers ea More

by kahbear
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chandler Flood........five stars
Feb 10, 2024 -

Mullinax Ford of Olympia responded

Thank you for your positive review, Kahbear! We're thrilled to hear about your satisfying experience with Chandler and the seamless process of ordering and picking up your new 2024 Bronco. Your kind words about our team's professionalism and honesty are greatly appreciated.

January 26, 2024

Extremely friendly, helpful, and efficient. They went above and beyond all my expectations. Even with supply chain issues their attitude was always upbeat and positive. Showed real 'team effort More

by jim.bottorff
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Virgilio Ramirez
Jan 27, 2024 -

Mullinax Ford of Olympia responded

Thank you for your wonderful review, Jim! It's fantastic to hear that our team exceeded your expectations with their friendliness, helpfulness, and efficiency, despite the supply chain challenges. Your acknowledgment of their upbeat attitude and team effort in preparing and delivering your truck is greatly appreciated. We're here for you anytime!

January 22, 2024

Scammers. Through and through. They lie and cheat. They give you every excuse in the book as to why they can't deliver simple paperwork -- nearly came down to More

by Unhappy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Zach Dodge, Grant Wiley, Gordon Abear, Chad Brigham
Jan 31, 2024 -

Mullinax Ford of Olympia responded

We sincerely apologize for your recent experience and want you to know that we take your concerns very seriously. Our primary aim is to provide top-notch customer service, and we deeply regret falling short of your expectations. To assist us in investigating the matter further and addressing any specific issues you encountered, we kindly request your information and details regarding the incident or concerns you've raised. Your feedback holds great importance to us, and we are committed to rectifying all aspects of your experience. We understand the inconvenience this may have caused you and are fully dedicated to resolving this promptly. Please do not hesitate to reach out to me directly if you have any further questions or concerns. Thank you for bringing this matter to our attention. Sincerely, Zach Dodge General Manager Mullinax Ford of Olympia Phone: 360-943-9300 Email: zdodge@MullinaxFord.com Website: mullinaxfordolympia.com

December 28, 2023

After multiple days and many tens of hours of searching nationwide I purchased my truck from Mullinax Olympia. Most of the deal was done all the way from California on the phone and by email. Chandler wa More

by gerrynorth
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chandler Flood
Dec 30, 2023 -

Mullinax Ford of Olympia responded

Thank you for sharing your experience, Gerry. It's wonderful to hear how our team, especially Chandler, provided you with honest and straightforward service, making your long-distance purchase smooth and satisfactory. We're thrilled you're pleased with your truck and hope to serve you again in the future!

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