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Mullinax Ford of Olympia
Olympia, WA
556 Reviews
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Showing 556 reviews
May 23, 2026
I purchased a 2025 Ford Mustang GT this year, and it should have been a great experience owning the muscle car I have always wanted. While the car looks great, the overall ownership experience has been should have been a great experience owning the muscle car I have always wanted. While the car looks great, the overall ownership experience has been disappointing. Within the first 10000 miles, the vehicle has been in the shop three times for the same issue, a camshaft bank 2 failure. The first visit resulted in no diagnosis because the error could not be replicated. The second visit led to replacing the engine wiring harness. Now, on the third visit, the car has been in the shop for three weeks with no clear update or resolution. The larger issue is the service experience at Mullinax Ford. Scheduling basic maintenance or repairs requires a three to four week wait for an appointment. When an appointment is finally secured, it is often rescheduled due to staff availability, typically with the same explanation that the assigned mechanic is out for personal reasons. This pattern continues to delay repairs and creates unnecessary frustration. Communication is limited, and there is little sense that the situation is being managed with urgency or accountability. Despite paying for extended service and maintenance, the value is lost if the service cannot be delivered in a reasonable timeframe. Overall, the vehicle shows lower quality fit and materials than expected, and the service support does not meet standard expectations. I regret not staying with Toyota, and I would not recommend this dealership based on my experience. More
by Walter Hahn
Employees Worked With
Not Listed, Chad Brigham
January 03, 2026
Kind, helpful, efficient, straightforward, not pushy, not aggressive, patient. Great car buying experience. Great selection with wide variety to suit anyone’s needs. aggressive, patient. Great car buying experience. Great selection with wide variety to suit anyone’s needs. More
by Kris
Employees Worked With
Michael Zolman
December 29, 2025
Just purchased a new 2025 Ford Maverick it was the quickest and easiest car purchase I have ever made. Thank you to our salesman Mike Z and his crew they were great. I would definitely purchase anothe quickest and easiest car purchase I have ever made. Thank you to our salesman Mike Z and his crew they were great. I would definitely purchase another vehicle from them. More
by dawnpat_lantz
Employees Worked With
Mike Z.
November 09, 2025
We had a VERY pleasant experience buying a new Ford Maverick truck from Tom Keefe at Mullinax Ford of Olympia in May of this year. It was so nice not to have to negotiate the price. Not only did we fee Maverick truck from Tom Keefe at Mullinax Ford of Olympia in May of this year. It was so nice not to have to negotiate the price. Not only did we feel that we got a fair price on the vehicle, but Mullinax ended up sending us a check for a "refund of price protection" that they said they missed at the time of purchase. It was a very nice surprise, and we love our truck. We highly recommend shopping for a new vehicle at Mullinax Ford. More
by lbezzaz
Employees Worked With
Tom Keefe
November 03, 2025
My experience with Mullinax Ford Service reads like a masterclass in how to mismanage even the simplest tasks. I wish I could give them a “0,” but apparently, that isn’t an option. It began in April, wh masterclass in how to mismanage even the simplest tasks. I wish I could give them a “0,” but apparently, that isn’t an option. It began in April, when I scheduled service because my car couldn’t connect to Wi-Fi, use the FordPass app, or download software updates — features advertised as standard. On drop-off day, I heard nothing until 2:30 PM, when they asked to keep it overnight. I was out of town, so fine. The next morning, still radio silence. When I called, I learned my APIM was faulty — yet, naturally, not fixable that day. Another appointment required. I gave clear instructions for the car’s return: park it, lock it, leave the keys in the console, and note that I was unavailable 1–3 PM. Predictably, the valet called repeatedly during that 1–3 PM window, claimed there were no instructions, and returned the car to the dealership. After repeating the instructions, they finally delivered it correctly. One miscommunication? Perhaps. A pattern was emerging. Early May appointment: same story. My car goes in, and by 2 PM, a call arrives: they want to keep it overnight “to really address the issue” — the issue being replacing a part. I explained that was impossible. Weeks later, the next available appointment was August 11. I cleared my schedule, arranged alternate transportation, and gave them two full days to install the APIM. August 11: roughly 90 minutes after drop-off, I received a call asking — wait for it — why I had brought the car in. I reminded them that this was the APIM replacement appointment, long scheduled. “Oh, okay. We’ll take a look at that,” they said. Hours later, they determined the APIM was indeed faulty — the same conclusion from April — but, shockingly, didn’t have the part. And a $300 diagnostic fee, because why not charge me to be told what I already knew? I contacted the service manager, outlined the full sequence of errors, and he waived the fee, promising that at the next appointment, the APIM would be replaced, a recall would be fixed, and my car returned on time. Optimism, cautiously held. Two days before September 12, I received confirmation for 9:00 AM. At 9:30, my car sat untouched at work. When I called, I learned the appointment was “actually” at 11:00. Valet pickup, they said, occurs 8–10 AM. My car wasn’t picked up until after 11. The recall repair was postponed; the APIM update would proceed. I agreed, provided the car returned by a hard afternoon deadline. Fifteen minutes before that deadline, still no word. A call revealed it wouldn’t be ready. Loaner and driver offered — but they couldn’t accommodate a short stop at my house. I borrowed a friend’s car, had mine dropped off later. Upon return, the under-radio charging port no longer worked. The recall remained. I contacted the sales manager: apologies, promises, and assurances that I’d be contacted once new rentals were available. Seven weeks later: radio silence. Every interaction required repeating instructions multiple times, chasing updates at the last minute, and confirming details they claimed to know. They forgot appointments, called during periods I was explicitly unavailable, failed to order necessary parts, and repeatedly acted as if my prior communications didn’t exist. It’s almost impressive how consistently they mismanage basic tasks. After months of chaos, empty assurances, and communication so bad it borders on performance art, one thing is crystal clear: this isn’t just bad service — it’s a masterclass in how to drive customers away. If their goal was to convince me never to set foot there again, congratulations… mission accomplished. More
by AdamJ
Employees Worked With
N/A
October 08, 2025
I recently bought a used 2013 Ford Eascape at Mullinax in Olympia Wa. Ryan was the sales person I dealt with. He was very helpful, informative and not over bearing. I was impressed with the transaction Olympia Wa. Ryan was the sales person I dealt with. He was very helpful, informative and not over bearing. I was impressed with the transaction all being done right in the dealership. Just have to go back for the license plates. There was concern that was taken care of at the service department. Dealt with Robert, who was as good to deal with as Ryan. All in all was a much easier experience than I was anticipating. Thank you Ryan and Robert. Sandy More
by Amahsandy
Employees Worked With
RYAN TRUJILLO
September 29, 2025
The dealership and their team were helpful and worked to ensure that our needs were taken care of. We'd reccomend that if you're looking for a vehicle that you check out Millinex Ford. Thanks, Rob H. ensure that our needs were taken care of. We'd reccomend that if you're looking for a vehicle that you check out Millinex Ford. Thanks, Rob H. More
by Robharris21
Employees Worked With
Zach Dodge
