Approximately 2 weeks ago, I attempted to make an online service appt. The feature didn't work. I corresponded with the Chat representative who couldn't schedule a service appointment for me but would make sure someone called me. A few days later, still nobody called. I attempted to call the Service Dept. was put on hold and transferred to a voicemail. Left a message that I'd like to schedule service but a week later, still didn't hear from anyone. Attempted to email the dealership using the online Contact Us feature. Still no response. Finally, called again yesterday. Transferred to Service Dept. where I again had to leave a message and again, nobody called. I gave up and called Awesome Ford in Chehalis. They immediately took my call and scheduled me for service on my new Ford Explorer ST. Seems like Mullinax Ford is "too busy" to concern itself with customers' service needs.