Ford of Franklin

This was my first brand new car purchase! Evan and the finance person were FANTASTIC. Evan worked with me all day via text message!! Once we had picked a car and handled financing, I drove t Evan and the finance person were FANTASTIC. Evan worked with me all day via text message!! Once we had picked a car and handled financing, I drove to Franklin to pickup the vehicle!! Evan had the car detailed and filled up with gas. He went with me on a test drive! He was genuinely as excited for me as I was!! He took his time and walked through all the features of the car and the app and what not. He made sure I was completely comfortable before he let me leave!! I will continue to by any vehicles my family needs from him as long as he is there and with Ford of Franklin always! The finance person was amazing as well! He was down to earth and as country as I am! We discussed where i lived and different funny stories about being younger. When it come to the paperwork, he slowed down and went through each page and line with me. He explained all the warranties and cash back that i was receiving. He made sure I was comfortable with everything before we finalized. Over all great experience!! More

Jeff Dawson was very helpful finding us a car within our size and budget. We appreciate the help. size and budget. We appreciate the help. More

I had a great experience at Ford of Franklin! Miguel made the process super easy. I’ll definitely be back for my next Raptor. Miguel made the process super easy. I’ll definitely be back for my next Raptor. More

Salesperson: Ben Rhett Date of Visit: September 13, 2025 My wife and I visited Lincoln of Franklin to look for a new vehicle and had a deeply unsettling experience. Our interaction was with salesper 2025 My wife and I visited Lincoln of Franklin to look for a new vehicle and had a deeply unsettling experience. Our interaction was with salesperson Ben Rhett. While the initial test drive of a 2026 Corsair was fine, the situation deteriorated when it came time for our trade-in appraisal. Mr. Rhett took the key to our vehicle to perform the appraisal. When he returned, he did not give our key back. We asked for our key, but he stated he was getting the appraisal from his manager and left with our key again. Upon his return, he was eager to push us into discussing the appraisal paperwork and ignored our repeated requests for our key. He claimed his manager had the key and continued to deflect. It was only after we insisted firmly for a third time that he finally retrieved our key after another delay. This tactic of holding a potential customer's key to prevent them from leaving is completely unacceptable. After deciding to leave due to this high-pressure environment, we walked outside to find that our car was not where we had parked it. The dealership staff had moved our vehicle to another parking lot without our knowledge or permission. More

We’ve bought vehicles from Jeff Dawson at Ford of Franklin for many years. Always top notch service. Franklin for many years. Always top notch service. More

Clean, friendly, pleasant - Felt like a good experience from the time we walked in the front door until we drove out the back door. from the time we walked in the front door until we drove out the back door. More

I called Lincoln of Franklin TN the morning of 8/2. I talked with sales person Alex Renfro and told him what vehicle we were looking at and wanted to buy. We arrived in the afternoon. We were there app I talked with sales person Alex Renfro and told him what vehicle we were looking at and wanted to buy. We arrived in the afternoon. We were there approximately 2 hours due to other buyers completing their purchase. The Nautilus had been detailed and was ready to go when we arrived. Great work Lincoln of Franklin. More

My experience was amazing. I got the exact car I wanted with my dealer's help. Kaleb made sure everything was exact for me. If something wasn't he would make sure it was fixed. I got the exact car I wanted with my dealer's help. Kaleb made sure everything was exact for me. If something wasn't he would make sure it was fixed. I appreciate everything he did for us and staying in contact with me through out the entire process. It made buying the car easy and that is saying a lot. He was extremely outgoing, understanding, very pleasant. I would recommend him to anyone looking to buy from there. More

Casey worked my deal remotely (I'm over 2 hours away, but they found the truck I wanted) and delivered to me. Not only were they extremely flexible to get the deal I needed, they included extras on lifetime they found the truck I wanted) and delivered to me. Not only were they extremely flexible to get the deal I needed, they included extras on lifetime power train warranty. When I went to license in my state, the check they sent was 'a bit short'. it wasn't a ton of money, so I paid it, and didn't complain. Today, without calling our asking, I received a check for the licenses fees not covered. 95% of dealerships would have pocketed that money. These guys are trustworty, and easy to deal with. I will be calling them for my next Ford. More