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Ford of Franklin
Franklin, TN
1,127 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin:
1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned
2.Largest Ford dealer in the Memphis region
3.3-day used car return policy
4.Top dollar for your trade even if you don’t buy a vehicle from us
5.Complimentary CarFax vehicle history report
6.Roadside Assistance
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,127 reviews
March 23, 2024
This dealership is very friendly and is in a great location. I ordered a Nautilus from Jeff Dawson who was very knowledgeable about their cars. location. I ordered a Nautilus from Jeff Dawson who was very knowledgeable about their cars. More
by msgear63
Employees Worked With
Helpful March 22, 2024
Stephen has been so wonderful and a pleasure to work with! From the purchase of my car to any follow up questions or concerns I had, it was very clear that he supports his customers whole-heartedly! with! From the purchase of my car to any follow up questions or concerns I had, it was very clear that he supports his customers whole-heartedly! More
by JUSTINESIEGFRIED
March 21, 2024
Easy to work with. Great communication and explanation of service I needed. Great local people to work with. Great communication and explanation of service I needed. Great local people to work with. More
by mattmundt
March 11, 2024
Everyone was helpful to guide me, not just my sales person. Alex was very informative and seemed genuinely interested in my learning about my vehicle and its operation. person. Alex was very informative and seemed genuinely interested in my learning about my vehicle and its operation. More
by kristiw903
Employees Worked With
Alex Renfro
March 11, 2024
The service was good and then people were very nice and knowledgeable about everything there knowledgeable about everything there More
by jamesbass1976.mb
Employees Worked With
March 11, 2024
Stephen was customer service focused, very kind and professional. Tremendously helpful and transaction was the easiest I had to date. professional. Tremendously helpful and transaction was the easiest I had to date. More
by PETE.JUSS
March 05, 2024
They have a 2023 explorer on the Internet sales ad with an MSRP of 54,710. But look at the window sticker and it shows an MSRP of 54,210. That’s a $500 difference. WATCH THEM DON’T TRUST THEM!! an MSRP of 54,710. But look at the window sticker and it shows an MSRP of 54,210. That’s a $500 difference. WATCH THEM DON’T TRUST THEM!! More
by Dan
Employees Worked With
Mr. Green
February 28, 2024
Our car buying experience was great! There was absolutely no pressure. Everyone was so helpful and kind. We would highly recommend our salesperson, Stephen Farrar. There was absolutely no pressure. Everyone was so helpful and kind. We would highly recommend our salesperson, Stephen Farrar. More
by cindy76532
Employees Worked With
Manager of Finance - 5 stars
February 27, 2024
Nice clean dealership with a customer oriented atmosphere. Everyone was very helpful and knowledgeable in their respected fields atmosphere. Everyone was very helpful and knowledgeable in their respected fields More
by Oalmanne
Employees Worked With
February 27, 2024
Your treated with kindness and respect by Salesmen, Mr. Jeff Dawson and my Finance Manager Jeff Dawson and my Finance Manager More
by Dianna
