Ford of Franklin

I am writing this review because the world needs to know just how phenomenal, outstanding, and genuine Alex Renfro truly is. I ordered a new Raptor R, and every step of the way, he is with you to ensure you just how phenomenal, outstanding, and genuine Alex Renfro truly is. I ordered a new Raptor R, and every step of the way, he is with you to ensure you are taken care of, way above and beyond what you might expect. I've purchased many cars over the years, and Alex is the most straightforward and knowledgeable person I can work with. His passion is the car industry, which shows that he doesn't mess around with cars that have red flags or cut corners when selling high-quality, solid cars. He had my best interests in mind and wasn't pushy or aggressive. My experience with Alex was something that I will treasure and will continue to go back to, and I can't say that about many people. I highly recommend working with Alex to buy your next vehicle! I genuinely consider him one of the best salesmen I have worked with. He made me feel like family, treated me with compassion and respect, and made me feel truly appreciated. Although I have not met him personally because I live in NC, he has been working with me over the phone and through text messages for several months. He has diligently responded to all my questions and concerns and has gone far above and beyond what anyone would ever expect. Alex has been nothing short of highly professional and responsive. When the Truck finally arrived, it looked fantastic. I will be referring friends to him even though he is out of state, and I plan to purchase all future vehicles from him. The amount of patience needed to deal with customers like me was impressive. So, if you have tried many other salesmen and are still trying to get somewhere with them, reach out to Alex and see exactly what I'm talking about for yourself. You will never feel that stress and frustration again the minute you speak to Alex. More

Great experience purchasing my new truck! Sales person was very knowledgeable about the vehicle and answered all my questions and concerns. The dealership had a good variety of vehicles to c Sales person was very knowledgeable about the vehicle and answered all my questions and concerns. The dealership had a good variety of vehicles to choose from. More

Amber and Keith have taken great care of me and the big SUV over the last 4 years with my Lincoln Reserve Navigator….truly the best vehicle I have ever owned. Thank you all. Scott Miller SUV over the last 4 years with my Lincoln Reserve Navigator….truly the best vehicle I have ever owned. Thank you all. Scott Miller More

We had a great experience purchasing our vehicle. Deslyn was our sales person and provided exceptional customer service. We live out of state and she offered to have the vehicle delivered directly to Deslyn was our sales person and provided exceptional customer service. We live out of state and she offered to have the vehicle delivered directly to our home. This was like icing on the cake. Deslyn was very personable and kept us informed each step of the way. Both drivers were very friendly and courteous. We greatly appreciate their time and hours spent on the road to deliver our new vehicle to our door. More

It was just a normal transaction with nothing particularly special about. However, I was very disappointed with the salesperson. Miss Deslyn Williams did not let me clean out and transfer the con particularly special about. However, I was very disappointed with the salesperson. Miss Deslyn Williams did not let me clean out and transfer the contents in the trunk of my trade-in vehicle. Instead, she secretly picked and chose what she thought belonged to the trade-in and kept them for whatever the reasons. In fact, I was nowhere near the trade-in vehicle when she did that. Also, I was not informed of why she decided to keep those items. I have tried to contact a few managers to express my concerns but to no avail. One of them even raised his voice and hung up the phone. I don't think I will be back to this dealership or recommend it to anyone. Of course, I don't want to call her action an act of stealing; but if someone takes something that initially belongs to me without my permission, then what should I call it. More

Accomodating,helpful,knowledgeable. Stephen knew exactly what I was needing in an automobile , and he worked with my father and I to make our decision so easy.I won't hesitate to recomme Stephen knew exactly what I was needing in an automobile , and he worked with my father and I to make our decision so easy.I won't hesitate to recommend Stephen, and the dealership to anyone looking for a vehicle!!! More

The whole purchase experience was wonderful. Stephen is very friendly, he listened and understood the requirements and provided nice valid suggestions to help us make our decisions. If we get a Stephen is very friendly, he listened and understood the requirements and provided nice valid suggestions to help us make our decisions. If we get a chance to buy another car Stephen and Ford of Franklin will be our only stop. More

We have been to Franklin Ford two times we have had nothing but wonderful experiences there. Purchased two cars and love Steve Ferre nothing but wonderful experiences there. Purchased two cars and love Steve Ferre More

Stephen was super helpful and fair, and helped me come to a decision about selling my current vehicle. a decision about selling my current vehicle. More