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Lexus of Ann Arbor

Ann Arbor, MI

Overview
Reviews
Vehicles
4.6
265 Reviews
Call Dealership (734) 996-1662
View Awards

590 Auto Mall Dr

Ann Arbor, MI

48103

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Showing 265 reviews

November 05, 2025

The people at Germain Lexus are outstanding. From service to sales, they provide an excellent customer experience. More

by Bob Baumgarten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda, Trish`
Report | Print
Nov 06, 2025 -

Lexus of Ann Arbor responded

Hi Bob, thank you for sharing your kind words about our team! We appreciate your business and we hope to see you again at Lexus of Ann Arbor.

November 02, 2025

The sales person was excellent and the rest of the dealership staff was very helpful and efficient More

by Louis.penner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Cordington
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Nov 04, 2025 -

Lexus of Ann Arbor responded

Louis, this review made our day. Thank you for choosing Lexus of Ann Arbor!

October 29, 2025

The service department is outstanding. Brent was extremely responsive and professional and delivered my car right on time. Highly recommend! More

by Wap
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent
Report | Print
Oct 29, 2025 -

Lexus of Ann Arbor responded

Thank you for recommending Brent and our service team at Lexus of Ann Arbor! See you next time!

October 28, 2025

Amanda, the service agent who helped me, together with the technicians who work on cars, are what make this dealership great. More

by demeyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Report | Print
Oct 29, 2025 -

Lexus of Ann Arbor responded

We’re lucky to have customers like you and a team like Amanda’s at Lexus of Ann Arbor. Thank you!

October 25, 2025

Amanda is an excellent top notch service advisor. She is very thorough, friendly amd so helpful. More

by mdagost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Report | Print
Oct 27, 2025 -

Lexus of Ann Arbor responded

Thank you for reviewing Lexus of Ann Arbor! It was so kind of you to share your experience.

October 19, 2025

CHRISTOPHER WAS VERY LOW KEY. NO PUSHY SALES PITCH ABOUT "DEALS" THAT ARE GOOD FOR ONLY A FEW DAYS. HIS AMIABLE DEMEANOR AND PEOPLE SKILLS BELIE HIS AGE. IF I'M STILL AROUND, I WO More

by harrylgraves123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
CHRISTOPHER
Report | Print
Oct 21, 2025 -

Lexus of Ann Arbor responded

We’re thrilled to hear that Christopher made your experience smooth and enjoyable at Lexus of Ann Arbor, Harry! We’ll be sure to pass your kind words along to him.

October 09, 2025

Brent did a great job of assisting me with the service appointment on my Lexus last week! I appreciate the way I was updated and that the dealership does everything they can to make sure their customers a More

by marybethb1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent
Report | Print
Oct 09, 2025 -

Lexus of Ann Arbor responded

Thank you for choosing Lexus of Ann Arbor and for sharing your positive feedback about Brent! We're glad you enjoyed the seamless experience. We look forward to serving you again, MaryBeth!

October 04, 2025

Service mgr Brandon Cueball came at me with clench fists when I asked why they did not fix my car. Bought a new RX359 in 2021. Have a groan on the exhaust. He said they all have the groan. That was an ignor More

by rdebosch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Ponder
Report | Print
September 16, 2025

Everyone is very courteous and service is efficient. Wait time is minimal and they keep you updated via text. More

by K4sweeney
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent
Report | Print
Sep 17, 2025 -

Lexus of Ann Arbor responded

Thank you for sharing your kind review! We are thrilled to hear that you are in good hands with our team. See you next time at Lexus of Ann Arbor!

September 09, 2025

The salesman Joseph Codrington was very professional, patient, and helpful, who smoothed the process of purchasing a car. Very recommend! More

by cjannik0106
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Codrington
Report | Print
Sep 09, 2025 -

Lexus of Ann Arbor responded

Thank you for the glowing review of Joseph and our team, we are grateful for your business. See you next time at Lexus of Ann Arbor!

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