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Lexus of Ann Arbor

Ann Arbor, MI

Overview
Reviews
Vehicles
4.6
291 Reviews
Lexus of Ann Arbor has grown by leaps and bounds with a current staff of over 45 fulltime employees. We continue to grow and improve the way in which vehicles are bought and serviced in the future. With a state of the art service area and half a dozen State Licensed and Lexus Master Technicians that have undergone numerous hours of specialty courses and training to give them that extra special edge. Lexus of Ann Arbor is Passionately committed to serving and satisfying you by giving a great selection, great pricing and absolutely great customer service here in the state of Michigan. We invite you to stop by our Dealership and experience this exceptional service firsthand.
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590 Auto Mall Dr

Ann Arbor, MI

48103

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Showing 291 reviews

May 08, 2026

Always friendly, quality personnel and service. Thadeus was very courteous and knowledgeable about the service needed. More

by Jklein123704mi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thadeus
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May 08, 2026 -

Lexus of Ann Arbor responded

Thank you for sharing your wonderful feedback about Thadeus and the rest of our team, Jklein123704mi. We really appreciate your business and hope to see you again at Lexus of Ann Arbor!

May 07, 2026

My service visit was great. Thaddeus was very personable and knowledgeable. The service was completed in the time he said it would be, which wasn’t very long. He also gave me a More

by cscolaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thaddeus
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May 07, 2026 -

Lexus of Ann Arbor responded

We are thrilled to hear Thaddeus provided such a helpful and efficient service experience! Thank you for choosing Lexus of Ann Arbor and for sharing your support. Safe travels ahead! We hope to see you again in the future!

May 03, 2026

I had a great experience buying my car from Lexus of Ann Arbor. Working with Russell made the process easy and stress free! He took the time to walk me through all my options and answered all of my questi More

by roberts2685
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Russell
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May 05, 2026 -

Lexus of Ann Arbor responded

We're so glad Russell was able to make the process easy and stress-free for you! Thank you for choosing Lexus of Ann Arbor and recommending our team. Enjoy the ride!

April 17, 2026

Ava did a great job of ensuring my car was well taken care of during my visit to Lexus of Ann Arbor! More

by PJStrom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ava
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Apr 20, 2026 -

Lexus of Ann Arbor responded

Thank you so much, PJ! We'll make sure your kind words reach Ava. We appreciate your business here at Lexus of Ann Arbor!

April 06, 2026

’ve worked with Amanda multiple times for maintenance on my Lexus, and each experience has been excellent. She consistently demonstrates professionalism, deep knowledge, and transparency in her work. What More

by nel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
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Apr 07, 2026 -

Lexus of Ann Arbor responded

It's awesome to hear that Amanda has consistently provided you with honest, professional service at Lexus of Ann Arbor. We are grateful for your support and look forward to your next visit!

April 04, 2026

You folks have a wonderful employee in Alex. From moment one I felt like I was talking to a trusted friend. While he wrote me up we discuss all things lexus. He is very knowledgeable. Please see More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Aitchison
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Apr 06, 2026 -

Lexus of Ann Arbor responded

Thank you for sharing your great experience with Alex! We’ll make sure to pass along your kind words and can’t wait to share them directly with Alex. See you next time at Lexus of Ann Arbor!

April 02, 2026

Chris our salesman was extremely knowledgeable and helpful. Eric the sales manager was extremely helpful throughout the process. We traveled from another state and purchased our Lexus of Ann Arbor. We More

by Kevin from Virginia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris our salesman and Eric the sales manager in addition to the business office.
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Apr 02, 2026 -

Lexus of Ann Arbor responded

Thank you for making the trip to see us, Kevin! We love to hear Chris and Eric made the process smooth and enjoyable. See you next time at Lexus of Ann Arbor!

March 21, 2026

After just moving here, both of my service experiences for my Lexus have been below par. More

by Jason Locke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex
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Mar 23, 2026 -

Lexus of Ann Arbor responded

Jason - Reviews are very important to our business. We use them to learn from our mistakes and improve the experience for the next guest. If you're willing, I'd love to hear more about what happened during your visit. Please consider reaching out. Thank you, Cindy Lentz - Fixed Operations Director - clentz@germain.com

February 23, 2026

Amanda was super helpful and kept in touch during the warranty process for my battery issue. Newer cars tend to have more interconnected systems so low voltage triggered many faults and even a CEL. I was More

by WIll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
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Feb 24, 2026 -

Lexus of Ann Arbor responded

WIll, we are so happy that Amanda provided such timely assistance! Thank you for putting your trust in the Lexus of Ann Arbor team. Safe travels ahead!

February 17, 2026

Alex, Amanda & service crew do great work, professional and thorough. I highly recommend this team! More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex and Amanda team leaders
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Feb 17, 2026 -

Lexus of Ann Arbor responded

Thank you for reviewing Lexus of Ann Arbor! It was so kind of you to share your experience, John. We are elated to read that Alex, Amanda, and our crew exceeded your expectations.

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