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Ford of Cookeville

Cookeville, TN

Overview
Employees
Reviews
Vehicles
4.9
1,397 Reviews
At Ford of Cookeville, we go beyond the traditional dealership experience. Our mission is deeply rooted in enhancing lives, spreading positivity, and delivering exceptional value to all those we interact with. We don't just sell cars; we build lasting relationships, create a sense of community, and uphold strong core values that guide every aspect of our business. Our mission is not just about selling cars; it's about making a meaningful impact in the lives of our customers, our families, and our community. We strive to be a catalyst for positive change, and more importantly, to be the positive change in the lives of others. Our commitment to delivering outstanding customer experiences is matched only by our dedication to having fun and staying true to our core values.
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1600 Interstate Drive

Cookeville, TN

38501

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Showing 1,397 reviews

November 05, 2025

We had a great experience with Nathan. He helped us get the car we wanted. More

by Jan
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2025 -

Ford of Cookeville responded

Hi Jan, thank you! We take our reviews seriously and are delighted to hear about your visit. At Ford Lincoln of Cookeville we are always striving to do better than your last visit.

November 05, 2025

Angel was absolutely amazing and made sure she focused on what was best for me and what I wanted and was comfortable with ! Her and her team was very patient with me and my 100 questions and me being indeci More

by hollydavis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angel Blum
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2025 -

Ford of Cookeville responded

Hello, thank you! We take our reviews seriously and are delighted to hear about your visit. At Ford Lincoln of Cookeville we are always striving to do better than your last visit.

November 02, 2025

Braxton was knowledgeable about the vehicles we test drove. We were able to make a deal. Thank you Braxton! More

by tpainter62
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Braxton Hopkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2025 -

Ford of Cookeville responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ford Lincoln of Cookeville! Until the next time we meet, take care!

October 31, 2025

Nathan Monroe is the best guy in the busyness. Good customer service. Conscious of Customer needs through the hole time with him 10 out of 10 recommend More

by Petrinkyle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2025 -

Ford of Cookeville responded

Hi, we are so pleased that we were able to meet (and hopefully even exceed) your expectations and that you enjoyed your time here at Ford Lincoln of Cookeville. On behalf of the entire team, let me say that it was our pleasure serving you and meeting your needs. We look forward to seeing you again.

October 30, 2025

Couldn’t have been an easier car buying experience. Dave was incredibly knowledgeable and a pleasure to work with. Travis was equally as great. They worked with me and made it possible to get my dream More

by mgaluppo01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis
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Oct 31, 2025 -

Ford of Cookeville responded

Hello, thank you for your positive review. We're glad to hear that you found our team here at Ford Lincoln of Cookeville so helpful in the purchase of your new vehicle. If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels!

October 30, 2025

As always, the sales staff was very professional and friendly. Had a great experience. Highly recommend this dealership. They went above and beyond to find exactly what I needed. More

by Smithjs73
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ronnie Jagnandan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devan Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Connor Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2025 -

Ford of Cookeville responded

Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Ford Lincoln of Cookeville for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

October 30, 2025

I went in for an oil change and 3 weeks later I had a warning signal stating my engine was getting hot! Ford did not check or fill up any of my coolant nor fluids for my windshield wipers! All they did w More

by nadiag62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Will Ray
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2025 -

Ford of Cookeville responded

Hello, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us at Ford Lincoln of Cookeville. We would like to make this up to you, if we still can. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (931) 526-3325 and we will do our best to make this better.

Nov 05, 2025 -

nadiag62 responded

Yes, how about a free oil change (with all fluids checked this time) without any additional cost!! along with a free tire rotation and checking air in my tires (that they also failed to do) along with custom detailing and cleaning of my car. I know you now offer that. You guys could have ruined my only car by not checking my fluids! That's not good service! Your expensive! And we the consumers deserve better than what you do!

October 28, 2025

Josh and his manager David were amazing. They were most understanding and couldn't have been more helpful More

by Florida Girl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2025 -

Ford of Cookeville responded

Hi Florida, we're happy you found our staff to be so supportive during your experience here at Ford Lincoln of Cookeville. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 25, 2025

We had a wonderful experience at Ford of Cookeville. They were polite and made the buying process easy. We let them know our limits and they made sure that the vehicle we chose stayed within our budget. More

by August Rush
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damarius Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2025 -

Ford of Cookeville responded

Hi, thank you so much for your feedback about Ford Lincoln of Cookeville! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!

October 24, 2025

Two thumbs up . We will be back for more vehicles down the road . Go see Josh young More

by ty_dillehay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devan Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2025 -

Ford of Cookeville responded

Hi, it really means a lot to us that you took the time to write such a positive review about Ford Lincoln of Cookeville so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job.

Oct 28, 2025 -

ty_dillehay responded

Two thumbs up . Go see Josh young and Devan Taylor for your next purchase. We are so very happy customers.

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