Hendrick Kia of Concord

Huge shoutout to Casey in the service department! He is super cool and made the maintenance process actually enjoyable. His communication skills are awesome, and he really goes the extra mile to be h He is super cool and made the maintenance process actually enjoyable. His communication skills are awesome, and he really goes the extra mile to be helpful. After two years of coming here, this was easily my best interaction yet. Thanks, Casey! More

Amazing costumer service from the minute we walked in the door. They got us in the car we wanted and with a reasonable payment. door. They got us in the car we wanted and with a reasonable payment. More

Where do I even start? ! The energy here is absolutely unmatched—in the best way possible. From the moment I got the call from Adrienne, I knew I was in good hands. She was ! The energy here is absolutely unmatched—in the best way possible. From the moment I got the call from Adrienne, I knew I was in good hands. She was incredibly helpful, walked me through the next steps, and even made sure the car was held for me until I could make it in later that day. When I arrived, Kameren took things to the next level—super efficient, proactive, and genuinely committed to making the process smooth. And honestly, between Adrienne, Kameren, Chris, and Elijah… they were the FAB FOUR! Every single one of them went above and beyond. Thanks to this amazing team, I finally drove off in the black-on-black Kia I’ve been wanting. The entire experience was seamless, exciting, and stress-free. I highly recommend them—you won’t be disappointed! More

. Jacob Edgerton, was my sales representative. He provided an outstanding customer experience. He was very knowledgeable and attentive to my every question. All dealership personnel was very helpful provided an outstanding customer experience. He was very knowledgeable and attentive to my every question. All dealership personnel was very helpful and accommodating More

I've always loved the professional way they work. Ethan (Service Team) is great to work with! Ethan (Service Team) is great to work with! More

Josh Cresanta is an exceptional service department advisor. He was very attentive and knowledgeable about my car’s concerns and needs. Will definitely return back and schedule my upcoming servi advisor. He was very attentive and knowledgeable about my car’s concerns and needs. Will definitely return back and schedule my upcoming services through him. More

Came for an oil change, was told it would take an hour and a half although i made an appointment, they said it was because they were backed up but when i get in the lobby i notice only one other customer and a half although i made an appointment, they said it was because they were backed up but when i get in the lobby i notice only one other customer waiting. Also my car has no skid plate, should only take 15-20 minutes. It ended up taking 2 hours?? I also asked them to help me with a technical problem but was told they couldn’t help me? not sure why a kia dealership can’t fix a kia problem, i assume entry level techs were working that day. I’m really not surprised though dealerships usually do treat their customers like this. More

Very professional service, clean and comfortable waiting area. Everything was explained in full detail. Would recommend area. Everything was explained in full detail. Would recommend More

My service advisor Casey Stroud done a outstanding job from the time I check in until my vehicle was ready. He explained in details what my vehicle need at the current mileage, how long would take, and th from the time I check in until my vehicle was ready. He explained in details what my vehicle need at the current mileage, how long would take, and the total itemized cost. 👍👍 More