Hendrick Kia of Concord

Honestly the lack of communication was very frustrating. I never once spoke to my original service advisor and had to call and leave messages trying to figure out what was going on with my car. Then finally I never once spoke to my original service advisor and had to call and leave messages trying to figure out what was going on with my car. Then finally call again 2 days later to see if it was going to be ready. It was very frustrating. More

great service, good price, great service, good price, great service, good price, great service, good price, great service, good price, great service, good price, More

This place has been great to me in every experience I've had with the and has went above and beyond on multiple occasions. had with the and has went above and beyond on multiple occasions. More

As soon as I pulled up to the dealership, I was greeted by Reece!! He made everything go by so easy & smooth! I was maybe there for 35 to 40 minutes. Had the car back out within no time!! He was super frie by Reece!! He made everything go by so easy & smooth! I was maybe there for 35 to 40 minutes. Had the car back out within no time!! He was super friendly & super helpful!! More

Great service and got the price down to what we could afford. Thank you very much. afford. Thank you very much. More

I left with a new car! Feeling completely satisfied and all questions answered. The whole process was smooth and quick. Feeling completely satisfied and all questions answered. The whole process was smooth and quick. More

Great fast 1st experience! My rep was kind and friendly and overall great experience. Highly will recommend My rep was kind and friendly and overall great experience. Highly will recommend More

Excellence service, friendly atmosphere cleaner atmosphere.I was in and out within 30 minutes.\nOverall satisfied atmosphere.I was in and out within 30 minutes.\nOverall satisfied More

Quick to get an appointment, service was efficient and completed timely . Team member was informative and friendly. completed timely . Team member was informative and friendly. More

This company didn't fix my tires at the service center, and I almost died. And the people driving next to me didn't either. This is a really bad company. I don't recommend it to anyone. Don't go to Concord and I almost died. And the people driving next to me didn't either. This is a really bad company. I don't recommend it to anyone. Don't go to Concord Hendrick under any circumstances. I would like to file an official complaint regarding improper service performed by Hendrick Kia, which directly led to complete engine failure on my 2021 Kia Telluride. Summary of events: 1. I visited Hendrick Kia for shifter/parking sensor repairs and asked them to rotate the wheels. 2. The dealer forgot to tighten the wheel bolts. The bolts fell off while driving. – Hendrick admitted fault, replaced the bolts, and offered a free oil change as an apology. 3. Hendrick claimed they changed my engine oil. 4. After additional mileage, I noticed oil leakage. The dealer said the issue was the gasket and told me the repair included oil replacement. 5. After only 2,500 miles, the engine started ticking and then seized while driving to my scheduled appointment. 6. Tow truck delivered the vehicle to Hendrick Kia. Diagnosis: complete engine seizure due to lack of oil. 7. The supervisor later admitted that oil was never changed or refilled during the previous service. 8. Dealer now demands $11,000 for a new engine. Why I am requesting Kia’s assistance: This is a clear case of oil starvation caused by improper dealer service. The dealership: - previously admitted major negligence, - stated they changed the oil, but did not, - misdiagnosed the oil leak, - caused complete engine failure due to lack of oil. What I am requesting: - Formal investigation - Full engine replacement or goodwill repair - Review of the dealer’s service practices Please open a CASE and assign a case manager. More