Volvo Cars Bellevue

Paul was great to work with in Sales and I am very happy with that part of the experience purchasing a 2025 EX30. On each visit he greeted me immediately and was always helpful. Other sales floor personnel with that part of the experience purchasing a 2025 EX30. On each visit he greeted me immediately and was always helpful. Other sales floor personnel were also very helpful. However, all of the other employee interactions since agreeing to purchase the car were very disappointing and resulted in very poor customer service. I had a scheduled appointment for service, but when I arrived the responsible person was not there, so I came back in 1/2 hour and the person was still not there. I was told no one else could help me. So I cancelled part of the service as a result. Later when I called multiple times to get any confirmation of the service that was actually provided, no written confirmation could be provided of the service I was told verbally had occurred on the day I pick up my car. Due to the cancelled part of the scheduled service, I was due a significant refund. This process was excruciatingly frustrating. Finance was increasingly unhelpful and never responded to multiple voice messages and emails requesting a simple update on the refund. This was after I cornered Nolan in person to get an update and he requested that I later "call to hold him accountable"! Even his boss, the sales manager Jason, did not respond to voice 2 requests for assistance in simply getting an answer regarding the refund delay. VERY POOR CUSTOMER SERVICE & LACKING COMMUNICATION! More

Madison was very knowledgeable but was not at all pushy. Same experience with the finance person: he didn't try to push a lot of add-ons. Madison was quick to find the model I wanted in the right color and Same experience with the finance person: he didn't try to push a lot of add-ons. Madison was quick to find the model I wanted in the right color and had it shipped to the Bellevue dealership within a week. Hands down the best new car buying experience I have ever had! More

I had a great experience working with Paul at Volvo of Bellevue. I had planned to just look at the new EX30 but didn’t love many of the interior features. He listened to what I did & didn’t like and showe Bellevue. I had planned to just look at the new EX30 but didn’t love many of the interior features. He listened to what I did & didn’t like and showed me an older pre-owned CX40 Electric car that was not only more my style but also a great deal. I ended up walking out with a car that day and feel good about the purchase I made. More

Paul and the team at Bellevue Volvo did an amazing job setting me up with a used vehicle after I totaled my car. They helped me locate a model similar to the EV I totaled and made a hard week a bit less p setting me up with a used vehicle after I totaled my car. They helped me locate a model similar to the EV I totaled and made a hard week a bit less painful. More

Fastest reply to schedule for Test drive and friendly of reception. Sales person also awesome. reception. Sales person also awesome. More

Had a great experience of leasing a new Volvo vehicle. Sales representative Paul Carleton was attentive, courteous, and knowledgeable in answering my questions. I will definitely recommend this dealership Sales representative Paul Carleton was attentive, courteous, and knowledgeable in answering my questions. I will definitely recommend this dealership to others. More

Friendly, no pressure, no hassle. Sales & finance team were professional and worked well to help get what I wanted. Sales & finance team were professional and worked well to help get what I wanted. More

Excellent experience! Paul was very responsive and professional! This was our second purchase experience from Swickard Bellevue Volvo. Paul was very responsive and professional! This was our second purchase experience from Swickard Bellevue Volvo. More

Superior service and communications - most impressive - A great experience - I will recommend this dealership to others. great experience - I will recommend this dealership to others. More

Friendly, appreciate sale person Vinso Carter effort to find car fit with our budget, and process work was so fast. all want to help. find car fit with our budget, and process work was so fast. all want to help. More