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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,672 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,672 reviews

November 28, 2025

Michael Mirek always provides a professional, supportive and transparent service experience. Thanks to Hendrick Lexus and Michael for maintaining this high standard. More

by Ladd Van Devender
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Nov 29, 2025 -

Hendrick Lexus Charlotte responded

Hi Ladd Van Devender, thank you for taking the time to leave a review for us at Hendrick Lexus Charlotte. We're happy we could meet your expectations!

November 28, 2025

Service appointment went well. Michael Mirek was attentive and professional. It is a shame though that my battery was not covered in the extended warranty that I purchased. More

by savhs01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Nov 29, 2025 -

Hendrick Lexus Charlotte responded

Savhs01, we are so pleased you enjoyed your visit to Hendrick Lexus Charlotte!

November 25, 2025

Our experience with Ralph Yerkes was great! He spent a lot of time with my wife and me setting up all the car features. We probably will be calling on him for more help. Kelvin was very cour More

by cweeks751
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kelvin Parsons
Nov 29, 2025 -

Hendrick Lexus Charlotte responded

Cweeks751, reviews like this give us motivation and help us ensure we provide high-quality care. We're glad Ralph and Kelvin provided such a wonderful experience!

November 25, 2025

Michael is a great person to work with! This dealership is always professional. Always have all our services at Hendricks More

by Yowman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Nov 29, 2025 -

Hendrick Lexus Charlotte responded

Yowman, we're glad to hear you enjoyed your visit with Mike. Thank you for always choosing Hendrick Lexus Charlotte!

November 25, 2025

Brian Dowless is the best service manager. He is always so helpful, pleasant, attentive to detail and just all around great at what he does. More

by pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Nov 29, 2025 -

Hendrick Lexus Charlotte responded

Pat, thank you for choosing Hendrick Lexus! We hope to be of service to you again in the future.

November 25, 2025

I can always count on Michael Mirek at Hendrick Lexus to do an outstanding job in servicing my 2022 RX. He makes my service visits run seamlessly. More

by Deadeye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Nov 29, 2025 -

Hendrick Lexus Charlotte responded

Deadeye, your satisfaction is our top priority. Thank you for letting us know how everything went during your visit!

November 24, 2025

I actually drive a Lexus BECAUSE Of the exceptional service department! Mike Underwood, in particular, and Nick in sales, are the absolute best! I've driven 3 Lexus' over the last 17 years, all from t More

by rshore6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick in Sales, Mike Underwood
Nov 29, 2025 -

Hendrick Lexus Charlotte responded

We're glad to hear that Mike, Nick and our team made such an impression on you that other brands aren't even in the conversation. We appreciate you and are here should you need anything at all! We hope you have a wonderful holiday weekend!

November 24, 2025

Service advisor Corey B. was great, he kept me inform on the status of my vehicle. More

by girbaud12003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Bedortha
Nov 29, 2025 -

Hendrick Lexus Charlotte responded

Girbaud12003, we really appreciate your positive review! Thank you for servicing with us!

November 24, 2025

Not knowing I needed a yearly pill change without driving 5000 miles a year, Godfrey Hernandez took great care off my car and explained a little more about mechanics in the most respectful and friendly way! More

by meecyc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Godrey Hernandez
Nov 29, 2025 -

Hendrick Lexus Charlotte responded

Hello Meecyc, we appreciate you taking the time to leave us this feedback. Kudos to Godfrey!

November 23, 2025

Best experience I ever had. Great customer service, my advisor was wonderful, I from New York only been in Charlotte for 30 days and this is the best welcome I’ve had. More

by Olu.r1979@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen
Nov 29, 2025 -

Hendrick Lexus Charlotte responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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