Group 1 Ford of Pensacola

Tristan was very professional, speedy, and communicated very well. I will return to this facility for future needs. very well. I will return to this facility for future needs. More

Knowledge servis advisors. Communication was good.I get a discount on car repairs. They also did it the same day Communication was good.I get a discount on car repairs. They also did it the same day More

Service was well presented. Time was a bit excessive but that is to be expected anymore. Time was a bit excessive but that is to be expected anymore. More

I’m always treated well when I go to the dealership. I had a wonderful tech. I had a wonderful tech. More

They replaced an engine in my truck quickly and it runs great! Danny Mcwatters gave us the quote and worked with us throughout the process and he was a pleasure to work with. He was professional, paid atte great! Danny Mcwatters gave us the quote and worked with us throughout the process and he was a pleasure to work with. He was professional, paid attention to details, and kept us updated while the truck was being serviced. I'll be working with them the next time I need a repair. More

My Advisor Sara was excellent, I had to come in for Service, and she recognized i had a Recall that needed to be completed as well, so that saved me an extra trip. She was communicative and very pleas Service, and she recognized i had a Recall that needed to be completed as well, so that saved me an extra trip. She was communicative and very pleasant to work with I will be back all the way from the Sippi to see her. Thank you Group 1 Ford and Sara! More

I showed up early, but didn’t have to wait. I wish the lug nuts didn’t disintegrate after a few times using them, but that’s the way they are designed. Other than that I had a great experienc I wish the lug nuts didn’t disintegrate after a few times using them, but that’s the way they are designed. Other than that I had a great experience. 5 out of 5 for sure!👍 More

Great communications, my vehicle run great after visited and the service manager also gave me a discount and the service manager also gave me a discount More

We took our car in for service and in the process we were told that we had an oil leak behind the timing cover gasket and they wanted to replace it, timing belt needed to be replaced, a new battery, and repl told that we had an oil leak behind the timing cover gasket and they wanted to replace it, timing belt needed to be replaced, a new battery, and replace the water pump. We had just had a new battery installed at a different Ford service department in MO four months earlier. We explained to Jacob Wagner that the battery should be covered under warranty. He asked me to provide receipt and I told him the other dealership said it would be listed in the four database. He finally found the battery install date of service, and then he started trying to tell us that they would just clean the battery and get it in full working condition again. I insisted on a battery replacement at this point as it was covered under warranty. When this happened, we started wondering if this dealership service department was legitimate and so we paid for the original service that we took it in for and then found a local reputable automotive repair company and asked for a second opinion. Not only did we not have an oil leak, we did not need a water pump or a timing gasket. Those two items alone totaled almost $3500 unnecessary repairs. My husband and I are both generationally Ford purchasers. His grandfather knew Henry Ford personally and worked for him for 40 years. We are died in the wool Ford people. We will continue to be Ford people but if we have to drive all the way to Deerborn, to avoid this service department, we will never go to Group One Pensacola again. This was the worst service experience of our lives. More