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Group 1 Ford of Pensacola
Pensacola, FL
2,509 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 13, 2026
Matthew was great. He kept me informed of what was available since I was from out of town. He was on top of everything. My appointment time was honored. I didn’t feel a He kept me informed of what was available since I was from out of town. He was on top of everything. My appointment time was honored. I didn’t feel any pressure and offered me options. The financing dept was very quick, it took about 2 1/2 hrs from the time I arrived on the lot including test drives and everything to drive out with a very nice vehicle. Such a good experience! More
by Hellllc
Employees Worked With
Matthew
June 13, 2026
I had my wife go in for an oil change today. She dealt with Sara and was very pleased with her experience. Will definitely be using Ms. Sara as our service advisor from now on She dealt with Sara and was very pleased with her experience. Will definitely be using Ms. Sara as our service advisor from now on More
by kleyawarner
Employees Worked With
Sara in the service department
June 13, 2026
First time taking our Ford Escape here and we’re very pleased with the service. Our service adviser Sara Reilly kept us informed every step of the way. Will definitely be back ! pleased with the service. Our service adviser Sara Reilly kept us informed every step of the way. Will definitely be back ! More
by dutchy5912
Employees Worked With
Sara Reilly, service advisor
June 12, 2026
Tristen Coole was a great service advisor, provided as much information as I needed even help break it down for my better understanding. Definitely will have him next time as a service provider ! Thank yo much information as I needed even help break it down for my better understanding. Definitely will have him next time as a service provider ! Thank you guys for the help . More
by Hannahfunnell53
Employees Worked With
Tristen Coole
June 11, 2026
Christopher was super nice and did a great job with communication! Recall got fixed and they even did an inspection of my vehicle which was super nice! Thank you communication! Recall got fixed and they even did an inspection of my vehicle which was super nice! Thank you More
by taraallen.ta
Employees Worked With
Christopher in the service center
June 11, 2026
Amazing customer service and total engine replacement work on truck and fuel system replacement. The technician and advisor were above reproach. Thank you so much for such quality service. work on truck and fuel system replacement. The technician and advisor were above reproach. Thank you so much for such quality service. More
by Amadeo
Employees Worked With
Danny in service
June 10, 2026
Service department has been getting better and more timely and accommodative. Had a recall inspection this AM and Jacob got me in and out. I appreciate that as I live a good distance away from dealer timely and accommodative. Had a recall inspection this AM and Jacob got me in and out. I appreciate that as I live a good distance away from dealer. More
by Disco
Employees Worked With
Jacob Wagner
