Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Crest Cadillac

Frisco, TX

Overview
Employees
Reviews
Vehicles
4.8
2,496 Reviews
When you visit us at 6280 State Hwy 121, Frisco, TX, you'll find one of the best selections of new Cadillacs, Certified Pre-Owned and used Cadillac cars for sale in Dallas and Frisco, Texas. Stop by soon or browse inventory online to see what we have in stock. Our lineup includes a variety of luxury vehicle options, including the new Cadillac XT6, XT4, CT6-V, and - a celebrity favorite - the Cadillac Escalade. If your current vehicle requires service, Crest Cadillac also has a first-rate auto repair and maintenance facility that's staffed by manufacturer-trained and certified Cadillac technicians - so your car will be in great hands. In addition, if you simply need a quick turnaround service, like an oil change, tire rotation or belt replacement, we have a comfortable waiting area with complimentary coffee, tea and Wi-Fi, a café with full breakfast lunch and dinner menus; a putting green, a dog park and much, much more. Plus, we provide free car washes following every service appointment. Once you see what the Crest Experience is all about, we're certain that you'll make us your premier Cadillac dealer in Frisco, just like many of your neighbors have already done. We would love the opportunity to earn your business, too, so please visit us to find Cadillac cars for sale in the Dallas area!
Contact Dealership
View Awards

6280 State Hwy 121

Frisco, TX

75034

Directions

By Type

Showing 2,496 reviews

December 08, 2025

No car wash has been done, no one takes serious if you are 1st time customer and no response when you try to call them for appointment. I do not recommend this place. Especially if you have an accent when More

by jem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Freel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2025 -

Crest Cadillac responded

Your feedback is appreciated. Please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.

December 08, 2025

Wonderful service. Focused on my needs and delivered as promised. Will return again in the future. More

by gabby.deets
Recommend Dealer
Yes
Employees Worked With
Kodie Cadenhead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kodie Cadenhead
Report | Print
Dec 15, 2025 -

Crest Cadillac responded

We are elated to hear about your positive experience with our service. Your feedback about how we focused on your specific needs and delivered on our promises means everything to us. Knowing that you felt well taken care of and that we met your expectations is exactly what we strive for with every customer. We truly appreciate your trust and look forward to serving you again when you return in the future.

December 08, 2025

Keilyn made the car-buying process easy and stress-free. They were friendly, knowledgeable, and never pushy—just genuinely focused on helping me find the right vehicle. Great communication and a smooth over More

by khutcherson0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keilyn Michaelis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2025 -

Crest Cadillac responded

We are pleased to hear about your wonderful experience with our car-buying process. It sounds like you received exactly the kind of supportive and knowledgeable service that makes all the difference when finding the right vehicle. We truly value customers who take the time to share their positive experiences, especially when they highlight the genuine care and professional approach that our team provides. Your feedback about the smooth communication and stress-free experience means so much to us at Crest Cadillac. Thank you for choosing us and for sharing your recommendation.

December 08, 2025

Logan was great as always. Logan had all the repairs lined out and the communication was great More

by Jeff R.
Recommend Dealer
Yes
Employees Worked With
Logan McPhereson
Report | Print
Dec 12, 2025 -

Crest Cadillac responded

We are absolutely thrilled to hear about your positive experience with us. It sounds like Logan provided exceptional service by organizing all the repairs thoroughly and maintaining excellent communication throughout the process. Your feedback about the quality of service and clear communication means so much to our team. We truly appreciate you taking the time to share your experience and look forward to continuing to serve you with the same level of care and attention.

December 08, 2025

I bought a 2025 Escalade v with 9,000 miles on it. It showed up to my house in Austin filthy. No follow up on how to navigate the system of the car. Probably bring it back. This is the second car in 1 More

by WEBBJEVANS
Recommend Dealer
No
Employees Worked With
Anthony Arreaga
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Arreaga
Report | Print
Dec 08, 2025 -

Crest Cadillac responded

Your feedback is appreciated. Please reach out to our General Sales Manager Caleb Brosin at cbrosiin@vtaig.com to further discuss your concerns.

December 07, 2025

Very little personal interaction; took too long to get my vehicle at time of pickup More

by Brenda.werran
Recommend Dealer
Yes
Report | Print
Dec 11, 2025 -

Crest Cadillac responded

We greatly appreciate your feedback and are pleased you chose Crest Cadillac for your automotive needs. We understand that meaningful personal connections and efficient service timing are important aspects of your experience with us. Your comments about the pickup process help us identify areas where we can enhance our customer service approach. We value customers like you who take the time to share their experiences, as it helps us continue improving our service delivery and ensuring every visit meets your expectations.

December 07, 2025

Very attentive to our needs Communication and professionalism and very knowledgeable and is always available to answer any questions More

by Rgd2424
Recommend Dealer
Yes
Employees Worked With
Monica!
Report | Print
Dec 11, 2025 -

Crest Cadillac responded

Thanks for highlighting our team's attentiveness and dedication to meeting your needs. We're thrilled that our communication style and expertise made such a positive impression on you. It means everything to us at Crest Cadillac when customers feel supported and confident that their questions are always welcomed and thoroughly addressed. Your feedback about our team's availability and professional approach truly makes our day.

December 07, 2025

Greg was great as usual. But took 4 days to complete repairs and I was without a vehicle. That is not acceptable. I have spent $9000 in repairs this year and I can't get a ve More

by MM
Recommend Dealer
Yes
Employees Worked With
Greg was great, it was the 4 days without a vehicle waiting for repair to be done that was frustrating
Report | Print
Dec 11, 2025 -

Crest Cadillac responded

We greatly appreciate your feedback and are pleased to hear that Greg provided excellent service once again. We understand how frustrating it can be to be without your vehicle for several days, especially when you have been a loyal customer who has invested significantly in repairs this year. Your time and convenience are important to us, and we recognize that the extended repair duration created an inconvenience. We value your continued trust in our services and appreciate your patience during the repair process. Your feedback helps us identify areas where we can better serve our valued customers like yourself.

December 07, 2025

They didn't pressure me into anything. They were able to accommodate every request and get my payments where I wanted them. They also gave a lesson on the new car and gave me a fair price More

by AUTUMN1885
Recommend Dealer
Yes
Employees Worked With
Alex, schlyer, bryce
Report | Print
Dec 11, 2025 -

Crest Cadillac responded

We are utterly delighted to hear about your wonderful experience with us! It's fantastic that our team created a comfortable environment where you felt supported rather than pressured throughout your visit. We take great pride in working with our customers to find solutions that meet their specific needs and budget requirements. We're also pleased that you found value in both the vehicle orientation and the trade-in process. Your satisfaction means everything to us at Crest Cadillac, and we appreciate you taking the time to share your positive experience with others.

December 07, 2025

Crest has always been my go to dealership service department. Guys like Shawn Barron and Dean Robbins make a quality dealership. More

by washr2000
Recommend Dealer
Yes
Employees Worked With
Shawn Barron, Dean Robbin’s
Report | Print
Dec 11, 2025 -

Crest Cadillac responded

We are grateful for your continued trust in choosing our service department as your go-to destination. Your loyalty means everything to us, and we're thrilled to know that our team members have consistently delivered the quality experience you deserve. It's wonderful to hear that you've had such positive experiences with our staff - they truly are what make our dealership special. We look forward to continuing to serve you with the same level of excellence you've come to expect.

1
...
35
36
37
...
250