EchoPark Automotive Atlanta (Duluth)

Update - Talon came to the rescue, he reached out over phone minutes after I posted the review and made sure to resolve each of the post sales issues I pointed out. EchoPark refunded the Permaplate charge phone minutes after I posted the review and made sure to resolve each of the post sales issues I pointed out. EchoPark refunded the Permaplate charge and nudged the back-office team to submit tag/ title paperwork right away, which was submitted right after. Echo Park is a high volume dealer (from the traffic I saw on the floor), yet Talon follows up on all pre-sales questions, manages the sales floor and manages all post-sales questions, issues - kudos to him! Original Review for context (EchoPark came out good at the end, so it is likely my experience was not the norm but an anomaly): Good pre-sales -> average Experience Guide (sales agent) -> same snake-oil practices as other car dealers - the so called mandatory $800 Paint Protection crap -> worst after-sales (Tag and Title). I bought a low miles 2026 Tesla Y earlier this month and the pre-sales experience was commendable. The Buyer (for Trade-In, Markus) and the Sales manager (Talon) went above and beyond on Easter (when the dealership was closed) to convince me for a deal (match CarMax price for Trade-in and answer any questions about the car). The so-called Experience Guide (sales agent) left a lot to be desired - I would think a dealer should have some dress code and etiquette, but not here. The guy is dressed up in a tee and casual bermuda shorts who said at least 4 times during the process that since you're paying cash I don't get anything on this deal. Next is the snake oil which all car dealers sell on name of documentation fee or the pre-applied mandatory Paint protection crap. This dealer charges $800 for it, nowhere disclosed on their website where they try to come out as the honest car dealership. Same crap as others, I wish they either disclose it in bold on their website or stop playing this card. The worst part of this company is after-sales. They have not completed the title paperwork in 20 days (not talking about sending me the title, just them submitting the paperwork to the online systems). Once that is complete, the county takes 2 weeks to send the plates, but I'm not sure how this will end up (and I hope they didn't sell me a lemon and I've not seen the title - only CarFax which obviously is never accurate). When you call to the so-called after-sales Guest Loyalty Center - they are never available to take calls at any hours - it goes to a voicemail which they do not return. And when you email them - same story, no one replies back. The pre-sales used to reply in minutes at odd-hours. And so-called 7-day 'Happiness Guarantee' and 30-day warranty - please do not fall for that assuming this is CarMax. It is just a gimmick. They put a limit of 250 miles, which is too low compared to none with CarMax. And the 30-day warranty is also limited to 1000 miles and only covers main components. More

The dealership was very busy. However, my Salesperson Tee was fabulous. She kept me informed on what was going on the entire time. she was also very personable. Everyone was very However, my Salesperson Tee was fabulous. She kept me informed on what was going on the entire time. she was also very personable. Everyone was very nice. They have great vehicles and prices. I would definitely recommend them to my friends and family!! More

Gotta say best dealership I’ve been to in a while and let me just say amber is your girl!! She worked her magic and got me into a beautiful 2025 Kia k4 I’m absolutely in love with it. Highly recommend 10/10 me just say amber is your girl!! She worked her magic and got me into a beautiful 2025 Kia k4 I’m absolutely in love with it. Highly recommend 10/10 starts More

This was a really beautiful place. I came in with a hope and a dream and they turned it into a reality. The place was nice and clean with beautiful portraits and furnishings. They have I came in with a hope and a dream and they turned it into a reality. The place was nice and clean with beautiful portraits and furnishings. They have a good category of vehicles. They made sure to clean the vehicle and helped me with a ride to return the rental I arrived in. Oscar was great, patient, and offered great insight. Felt like he was right there with me throughout the process with guidance, direction, support, and hospitality. It was a long process. However, I’m truly satisfied with the outcome! Thanks! More

I went to Echo Park last week for a test drive and ended up buying a car the same day. That should already tell you that I had a great experience just off of that. The whole time I was working with Amber Yo up buying a car the same day. That should already tell you that I had a great experience just off of that. The whole time I was working with Amber Young, who definitely made the process very simple yet thorough. I recently turned 18 so this is my first ever car so to have someone who is so understanding but also willing to break everything down to me. I really appreciate it. Amber also made sure that me and my family were very comfortable and understood all the pros and cons of my vehicle. Amber also went out of her way to tell me the story of her own family purchasing their first car and herself. It was very nice and honestly truly appreciated because I felt like she was talking to me, not just from an educational standpoint, but from a friendly standpoint as well. If I ever decide to trade in my car or get a new one, I will definitely be returning back to Echo Park and asking for Amber. More

Outstanding customer service outstanding credit team they the best Briah awesome she cared a lot the best Briah awesome she cared a lot More

Had a great experience with EchoPark Duluth. I came prepared with an idea in mind for the value of my trade and a rough idea of the Out-the-Door price, and EchoPark was easy to deal with on both I came prepared with an idea in mind for the value of my trade and a rough idea of the Out-the-Door price, and EchoPark was easy to deal with on both fronts. Our salesperson, Eli was straightforward with us and wasn’t particularly pushy on the optional parts of the sale. It made us feel like we weren’t getting dragged along. I would definitely recommend going early in the day. By the time we left the dealership, it was slammed with customers. More

Our sales rep Briah was AMAZING! !!!! Please come see her. We were in and out in 3 hours. She was personable and very reassuring during the process. Thank you Echo Park and Briah for !!!! Please come see her. We were in and out in 3 hours. She was personable and very reassuring during the process. Thank you Echo Park and Briah for my husbands new car. More

Markus at Echo Park is fantastic! He took care of the sale of my car with professionalism and friendliness and efficiency. And, he gave us a great deal! Go see him if you want to sell He took care of the sale of my car with professionalism and friendliness and efficiency. And, he gave us a great deal! Go see him if you want to sell your automobile. FIVE STAR SERVICE! Thank you Markus! More

If you’re looking for someone who goes above and beyond, I highly recommend asking for Myles. He made the whole experience smooth and stress-free! I highly recommend asking for Myles. He made the whole experience smooth and stress-free! More