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Performance Lexus

Cincinnati, OH

4.8
1,066 Reviews

4328 Kings Water Dr

Cincinnati, OH

45249

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Showing 1,066 reviews

August 20, 2026

Rachel was great! Work completed in timely fashion. Performance Lexus is a wonderful dealership all the way! More

by Trdoepker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel, Sandy Decamillo
Aug 24, 2026 -

Performance Lexus responded

Thank you for sharing your awesome review! We’re thrilled to hear that Rachel took care of you and earned your five stars. We hope to see you again at Performance Lexus! Safe travels!

August 13, 2026

Service is excellent. They are out of my way, but I drive down there every time I need service. But I would NEVER buy a car there after a salesman lied to me and then thre More

by Happy with service
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Zuleger
Aug 24, 2026 -

Performance Lexus responded

While we are glad to hear that you had a positive experience with our service team, we are concerned to see your feedback about the sales department, and we would like to address your comments directly. Please reach out to me at your convenience. Thank you, J.R. Hage - General Manager - 513-677-0177

August 10, 2026

Update: August, 2026 We scheduled a service appointment for Monday and dropped our car off Sunday evening, leaving the key fob in the designated drop-off slot. We did not hear anything from Performance More

by sophiedog
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sandy Decamillo
Aug 11, 2026 -

Performance Lexus responded

I apologize for the inconvenience and lack of communication you experienced during your recent service visit. Losing the key fob is unacceptable, and I understand how frustrating this must be, especially after previous issues with it. We take your feedback seriously, and rest assured: We will replace the key fob for you if it is not found. If you could please reach out to me directly, I would love to assist you in resolving this issue and regain your trust in our service. Thank you for bringing this to our attention. - Mike Lemay - Service Manager - 513-677-4590

Aug 11, 2026 -

sophiedog responded

Why do I have to call you? You have my number. Make an effort!

July 24, 2026

I just purchased a 2026 Lexus TX350 and my salesman was Roderick. This is the second new vehicle I have purchased through him and I can say that he is the best. He is always courteous and professional. The More

by ellfjones54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sid in the finance department, Roderick Hubble
Jul 24, 2026 -

Performance Lexus responded

We love seeing reviews like this! Thank you for your business and thank you for sharing your feedback about Roderick and the team. Congratulations on your 2026 Lexus TX 350! - Performance Lexus

July 22, 2026

Always good service. Usually see Eric and he is great but he was off , saw Phyliss and she was professional, pleasant and very able to take care of my needs. More

by mcdanielmm13@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phyllis
Jul 22, 2026 -

Performance Lexus responded

We're delighted to know that both Eric and Phyliss have taken great care of you. Thank you for choosing Performance Lexus and sharing your experience with our team. We look forward to assisting you again in the future!

July 18, 2026

Went to look at and purchase the 2019 Escalade Platinum, Vin number 1GYS4DKJ0KR152105. Met with Krista and she was amazing! While looking at the Escalade, I noticed a crack in the radio screen and leaking o More

by DarrenS
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Rich Cook
Jul 20, 2026 -

Performance Lexus responded

Darren, we apologize for the negative impression that was left after your recent visit to our dealership. It is never our intention to come across as rude or unhelpful, and we are disappointed that we were unable to address the issues you found with the vehicle in a satisfactory manner. We would appreciate the opportunity to make things right and see if there is anything we can do to assist you in finding the perfect vehicle. Please don't hesitate to reach out to us at your convenience. Thank you, J.R. Hage - General Manager - 513-677-0177

Jul 21, 2026 -

DarrenS responded

While you say you would like to make things right… I called and left you a voicemail yesterday with no returned call. I also just got a call from the sales person saying “someone else is interested and just waiting on financing, the advantage for them is they aren’t asking about the engine oil cooler lines” so instead of dealing with the issue, you guys will happily sell it to someone who overlooked them. Absolute horrible way of doing business and I will never do business with a Performance branded dealership. Unprofessional and down right unacceptable.

July 18, 2026

Beautiful, clean, and spacious showroom and waiting area. Very friendly and attentive service managers. Quick service as well! More

by rickthedude1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Jul 20, 2026 -

Performance Lexus responded

Thank you for the wonderful feedback! We're glad to hear you enjoyed our showroom and waiting area, and that our service team at Performance Lexus took great care of you. See you next time!

July 12, 2026

Michael is always excellent. Professional, efficient, and friendly. He gets the job done right. I go back to this dealer always to get my car serviced. More

by bonnie_deyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Keminski
Jul 13, 2026 -

Performance Lexus responded

Bonnie, we're grateful for your kind words about Michael and your continued trust in our service team! We look forward to seeing you next time here at Performance Lexus! Safe travels!

July 03, 2026

Not experiencing any concerns I went in formal change, multi point inspection. Thank goodness for the technician! The saw I needed new air filer(s) and saw my water pump was leaking! And a dead rodent! More

by nedabahrani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachael..thanks for coordinating everything
Jul 06, 2026 -

Performance Lexus responded

Thank you for sharing your positive experience with our team! We are grateful for your continued trust in our team and look forward to helping you with any future needs. See you next time here at Performance Lexus!

June 26, 2026

Phillis always does an excellent job every time I come. Thank you so very much for all you do to make your customers feel at home and important. More

by Kimberly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillis
Jun 29, 2026 -

Performance Lexus responded

Thank you, Kimberly! It's wonderful to hear that Phillis makes you feel at home at Performance Lexus. See you again!

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