Performance Lexus

My recent visit has a mixed review. I was contacted by text from Maria on 6/5/26 regarding maintenance that was due. I returned her call only to get a different representative. She re I was contacted by text from Maria on 6/5/26 regarding maintenance that was due. I returned her call only to get a different representative. She reviewed the maintenance to be preformed and my final question to her was the cost. The representative explained it was complimentary. I continued and scheduled an appointment. Upon arriving for the appointment, Rachael was my intake person and explained today’s appointment will cost $154.24. I explained to Rachael I was told by the representative when making the appointment it was complimentary. Rachael explained they could listen to the call. I encourage you to listen to the call and confirm what was quoted at the time the appointment was made. Rachael estimated the maintenance to be preformed would take about 90 minutes. I asked for a car to leave while the maintenance was being performed only be told by Rachael there were no cars available today. While waiting in the customer area, the Lexus representative setting near Rachael came into the customer’s waiting area and explained to a customer what was needed for her vehicle. The customer responded to the Lexus representative she didn’t want to wait a couple of hours so he invited her to come with him and they would get her a car. Why was I not offered a car when I asked? While waiting I looked at the new Lexus on the lot. I inquired with one of the salesman regarding a specific new car that had a sticker in the window for sale only to be told he couldn’t sell that car. I’m not pleased at all with this dealership. I was charged for windshield washer fluid that was filled recently at home and a cost of over $9.00 for a battery for one key faub! More

Eric Schulkers always gives me good service when I bring my Lexus in for service. I going to buy a new Lexus in two months and I want Erie to service my car. my Lexus in for service. I going to buy a new Lexus in two months and I want Erie to service my car. More

My most recent issue with the oil filter housing was resolved quickly, the oil filter housing O-Ring was not seated properly resolved quickly, the oil filter housing O-Ring was not seated properly More

Phyllis Hackman at Performance Lexus in Kings Auto Mall she is Top Notch in the Service Department. Always with a smile and will make sure your issue is handled with professionalism. You will always look she is Top Notch in the Service Department. Always with a smile and will make sure your issue is handled with professionalism. You will always look for her when returning for maintenance of any kind on your vehicle. Thank You Phyllis and Performance Lexus for having such a great staff. I will always refer friends and neighbors to this Lexus Dealership. More

Customer service at proformance lexus was excellent like always. Taylor was great at what she does in the service department the mechanic did a great job as well. always. Taylor was great at what she does in the service department the mechanic did a great job as well. More

Outstanding buyer experience. Actually loved the whole process there. 4th car I have purchased there. Actually loved the whole process there. 4th car I have purchased there. More

The service was, as always , excellent. The video detailing the service and recommendations was precise, informative and easy to understand. Staff was pleasant and friendly. The video detailing the service and recommendations was precise, informative and easy to understand. Staff was pleasant and friendly. More

Service Advisor Eric Schulkers is trustworthy, highly knowledgeable and makes great customer service his primary focus. A highly experienced, professional service advisor. knowledgeable and makes great customer service his primary focus. A highly experienced, professional service advisor. More

Great experience with Performance Lexus! We worked with Scott and he was phenomenal through the whole process. We bought our car from out of state and Scott was on the ball with kind, though We worked with Scott and he was phenomenal through the whole process. We bought our car from out of state and Scott was on the ball with kind, thoughtful, and prompt communication. Thanks Scott! More

Always Courteous, Accommodating, and the Inspection Videos are always “Spot-On” as an individual who does travel for work—-and does not have a company car. Keep Up The Great Work!!! Videos are always “Spot-On” as an individual who does travel for work—-and does not have a company car. Keep Up The Great Work!!! More