Carville's Auto Mart

2018 Coachman Prism Chris was great to work with - he didn't pressure me, but did check back in with me during the looking at it phase. Darian has a Prism - he explained Chris was great to work with - he didn't pressure me, but did check back in with me during the looking at it phase. Darian has a Prism - he explained the Prism in detail. More

Horrible Service Department and Customer Service We purchased a new motor home from Carville's and the overall purchase experience wasn't bad but there were several minor issues we asked them to fix We purchased a new motor home from Carville's and the overall purchase experience wasn't bad but there were several minor issues we asked them to fix prior to delivery. The repairs were poorly made, including the use of duct tape to secure wheel well liner, or they weren't done at all. We used the motor home for the summer and dropped it off in the fall for winterization and several warranty repairs. They held onto the vehicle for 8 weeks before finally calling to advise that it was ready to be picked up. We picked up the motor home, only to find that they failed to winterize it. We called to complain and ask for a hasty winterization and were advised that their service department is closed and that they had "no idea why it wasn't done." Lucas (Luke) was unwilling to help in any way and played the clueless idiot card, blaming other staff for the work that was not done rather than accepting responsibility and working to resolve the issue. The staff has a habit of "passing the buck", blaming other departments but not resolving issues. I highly recommend that you avoid Carville's at all cost. Their service is terrible and they do not accept responsibility for their own mistakes. More

We had I great experience / tuvimos una agradable experienci Michelle was great since the beginning , she came to us and helped us with everything , she smiled all the time and she was really helpful Michelle Michelle was great since the beginning , she came to us and helped us with everything , she smiled all the time and she was really helpful Michelle fue grandiosa desde el principio , ella vino hacia nosotros y nos ayudó en todo , ella siempre sonriente todo el tiempo y realmente nos ayudó More

They helped my family Years back we purchased a truck for our company through Carvilles. Now here we are again and purchased our 2nd vehicle, a truck, through Carvilles. Years back we purchased a truck for our company through Carvilles. Now here we are again and purchased our 2nd vehicle, a truck, through Carvilles. Rose was our car saleswoman and she made it go as quick and painless as possible. She was kind, genuine and made it happen. We are very grateful that we drove off with a truck and can't wait to upgrade in a year. More

Great Address of a First Time Customer had previously had a couple issues with a really nice car that my wife picked out there for our anniversary at Carville's Auto Mart in Grand Junction had previously had a couple issues with a really nice car that my wife picked out there for our anniversary at Carville's Auto Mart in Grand Junction. First off, the sales person Rose was the best dealer I have worked with at a car lot before. She was able to work with the down we had and the monthly payments we wanted, and was quick. I did the majority of it over the phone with her, signed some paperwork when we got there, and drove off with a new car. The issues we had were quickly fixed as well when I made them aware, and the service manager Tiffany did an awesome job of working around my odd schedule to get me in first thing in the morning and all the work done well before I had to go to work. I did have a customer service issue with one employee, but that was resolved by the owner, Darian. He took the time to talk to me about it and made sure that the car was more than fixed by the time I left, as well as test driving it himself (along washing the car). I have yet to go to any other car lot where the owner will take a hands on approach to resolving any issues. Carville's even fixed items not covered under the warranty and that I wasn't even aware were an issue at all. Overall, this is the best place I have found to purchase a used car. Used vehicles may come with quarks, but Carville’s Auto Mart will go out of their way to make sure it is as if you are driving a brand new car off the lot. Like Comment More