Van Chevrolet

In some ways good some ways not I’m a veteran and came into Van Chevrolet to get a ‘newer’ car because my 2007 Trailblazer was beginning to cost lots in repairs. I told them I was on I’m a veteran and came into Van Chevrolet to get a ‘newer’ car because my 2007 Trailblazer was beginning to cost lots in repairs. I told them I was on disability and could only afford a little more than 400 a month in payments. However the finance guy -Mike-pushed me into a new car stating it was easier to finance. Note: Since I had a heart attack last year - I actually died in OR and suffered many complications—I pretty much maxed out my Credit. Yet I was only shown new cars. I was told my payments would be under $500 a month. Still high but they said it was easier to buy a new car etc. it seems a bit strange that somehow I got buried in payments of nearly $600 a month - and a car that is nice but way over what I could really afford. Then Mike added more insurance/ warranty I guess In the flurry of things I wasn’t completely clear about the final reality. That’s my fault. I wish however They would have listened to me and found me a slightly used car without the inflated price tag. I see several2017 GMC cars selling for 15,000 less. So that kind of stings. Between my war wounds and recent physical injuries and sense of defeat I didn’t insist and went along for the ride. Also my fault. Being told my choices were very limited. But with marginal credit and in my circumstance it might have been truly nice if Mike kept his word. The sales girl was very sweet but not very knowledgeable so she didn’t get the big picture. I can’t in all honesty recommend you folks to others. Especially my veteran friends as I feel you are mostly into getting high dollar sales without caring about the buyers reality. It is ultimately my responsibility to be more forceful in these circumstances. I hold no grudges. But the payments are challenging every month. More

Rough start made all better Things started out rough and got much better! We ended up very happy with our purchase! Thank you for making it worth staying! We appreciate it! Things started out rough and got much better! We ended up very happy with our purchase! Thank you for making it worth staying! We appreciate it! More

Service,never disappoints Tim Hodder and the service crew,never disappoint. Always good service and in a timely fashion. They are conscientious and meticulous on the work that Tim Hodder and the service crew,never disappoint. Always good service and in a timely fashion. They are conscientious and meticulous on the work that needs to be performed. Thanks More

SUPERB!!!! Bret was a pleasure to work with and was very thorough in going over the vehicle with us! He made the buying process very simple and a lot less stress Bret was a pleasure to work with and was very thorough in going over the vehicle with us! He made the buying process very simple and a lot less stressful than I've had before. Overall extremely happy with the experience!! More

AWESOME!!!!!! Amanda W. was the best she helped us out and did an awesome job I will only buy a vehicle from your dealership and the only place I go for service :) Amanda W. was the best she helped us out and did an awesome job I will only buy a vehicle from your dealership and the only place I go for service :) More

Effiency The Sales Team was a no waste time efficient, but helpful, group. our salesman Christian, was extremely helpful in explaining features in our new Buic The Sales Team was a no waste time efficient, but helpful, group. our salesman Christian, was extremely helpful in explaining features in our new Buick Envision! More

Great Service I always receive fast, efficient service. The service advisor always fully explains the service that needs to be done and the price before any work i I always receive fast, efficient service. The service advisor always fully explains the service that needs to be done and the price before any work is done. Very professional. More

First Chevy Volt checkup (Service provided at Van Buick) My Service technician answered all my questions and was able to get me in at the last minute. The use of Uber drivers was appreciated. It was simple a My Service technician answered all my questions and was able to get me in at the last minute. The use of Uber drivers was appreciated. It was simple and made it possible for me to get to work quickly. My issue could not be reproduced by the technicians so only a normal checkup was performed. I believe it may have been a complicated issue related to the shared use of the screen by both the Android Auto Volt software that controls the display when in reverse. Some feedback on the Customer waiting area: There was a nice long raised shelf but no place to plug in my laptop or charge my phone. If you provided outlets or USB charging, it would make waiting more productive. More

Exceeded Expectations I have been to other dealers for service, and this dealer is the best I have ever I would highly recommend them for service needs. I have been to other dealers for service, and this dealer is the best I have ever I would highly recommend them for service needs. More

Great experience- as always!! my experience with the service department was fantastic as always- Manny was amazing, took care of me and my Chevy ! Thank you so much!! The serv my experience with the service department was fantastic as always- Manny was amazing, took care of me and my Chevy ! Thank you so much!! The service department was phenomenal More