Allen Honda

Charlatanish When I go there after I got the quote via email, they raise their price. Even during the visiting, they raise their price multiple times before I leav When I go there after I got the quote via email, they raise their price. Even during the visiting, they raise their price multiple times before I leave there! This sort of attitude appears to me like lacking sincerity, and as a customer, I feel very unpleaseant and visiting there as a waste of time. More

No Integrity! Bait and Switch Salesmen! I will warn my family and friends against Allen Honda. The agreement I drove 3 hours for was to match the out-the-door price quoted by another dealer I will warn my family and friends against Allen Honda. The agreement I drove 3 hours for was to match the out-the-door price quoted by another dealership and discount the price by the $100 referral amount they were applying to my purchase. The other dealership included standardized accessories, but salesman David stressed that Allen Honda included an 80K mile maintenance warranty and said his "manager promises a good deal on your trade in". After I was on my way, David reneged the maintenance warranty, saying they couldn’t provide it when price-matching. Then when we got there, he also claimed not to know the Financing Dept. wasn’t matching the $100 off and we were told our trade-in was worthless to them, receiving NO offer. They had had all the information, including VIN, for our trade-in vehicle for a week. Two additional meetings we offered opportunities for him to stand by his agreement and he wouldn't. He would only offer $100 of his personal money to receive higher ratings on the Customer Satisfaction review. More

Brighter Days Ahead Like everyone else I know, I hate car buying. Having lost my husband six months ago, I was really dreading shopping by myself. I tried to circumvent Like everyone else I know, I hate car buying. Having lost my husband six months ago, I was really dreading shopping by myself. I tried to circumvent the system by texting my questions to Allen Honda in Bryan/College Station Texas. To my surprise and delight, Allison was honest, helpful, patient, and respectful. She made an appointment for me to meet with Matt Cox, who, to my amazement, actually knows his product line, actually listened to my input, found exactly the right car for me, and introduced me to Shirley "Magic", Finance Director extraordinaire. Honestly, I never expected to like a finance rep at a dealership again in my life, but here she is. Human, professional, courteous, engaging (what?!), and just as lovely as everyone else I met in this process. And I haven't even touched on the ways in which Allen Honda as a business stands head and shoulders above the competition. Just go down there yourself. You'll want to shower me with flowers, jewels, and other expressions of gratitude for sending you to join the Allen Honda family. Seriously. Go now. Ask for Matt...or Allison...or Shirley. They're all going to make you extremely happy, and then, when you don't think you can take any more fabulousness, you go home with a Honda, and with the best dealer programs I've encountered. And don't forget to pay it forward. You are so welcome! More

My Experience Was Absolutely Amazing! I don't even know where to start with this amazing dealership. A little history: At Tomball Dodge, I was recently treated in a manner in which I h I don't even know where to start with this amazing dealership. A little history: At Tomball Dodge, I was recently treated in a manner in which I hope nobody is ever treated. My experience there was unlike anything I've ever dealt with. It was so bad, that I returned the truck 3 weeks later, and received a refund. They refused to perform any of the minor repairs that were part of a written contract when I purchased a truck. Their customer service doesn't exist. Allen Honda has made me completely forget about that poor experience at Tomball Dodge. I was introduced by a friend to Rusty Skinner at Allen Honda. He's the general manager, and let me just tell you, the guy is AWESOME. He is literally more concerned about how happy his customers are, than he is about making a buck. Trust me, dealerships will always make money, but he will sincerely make sure you're happy with your purchase. He's more than honest, and has his staff trained very, very well! I just can't say enough good things about Allen Honda. Overall, he has made it very clear that he wants me to be 100% happy with my purchase, I got a MUCH, MUCH better deal, and am happier with this business than I have ever been with any other business of any kind. If you're in the market for a new or used vehicle, do yourself a favor and go to Allen Honda! Thanks again, Rusty and staff! -Chad More

Integrity You Can Trust In the three different purchase's made at Allen Honda, the level of Integrity was above Excellent. Each purchase has increased my trust in this deale In the three different purchase's made at Allen Honda, the level of Integrity was above Excellent. Each purchase has increased my trust in this dealership to the point, there is no other dealership. If you are looking for a New, or Used Vehicle; this is the only dealership I will recommend! More

Amazing Service! I just received the best service at Allen Honda with Mathew & Shirley!! Thank you for all of your hard work and going the extra mile! I just received the best service at Allen Honda with Mathew & Shirley!! Thank you for all of your hard work and going the extra mile! More

Avoid this service department like the plague! Would not honor "Honda" battery warranty because no receipt, despite having in-service date and warranty left. Takes advantage of college kids and ex Would not honor "Honda" battery warranty because no receipt, despite having in-service date and warranty left. Takes advantage of college kids and extremely rude. More

Respectful, committed and quality! The personnel at Allen Honda made miracles with my background and price limit. I needed a car below 10K, gently used and that would consider my intern The personnel at Allen Honda made miracles with my background and price limit. I needed a car below 10K, gently used and that would consider my international background. They were on a mission to get me what I wanted, and I even got SMS from Katherine about newly arrived vehicles. The first car I saw didn't work out at the financing stage, and I thought that was that. Until an "end of the year" price drop made another (better) car available. Stephen and Katherine were great and honest people to talk to; Stephen showed the car meticulously. But, Shirley made the miracle of getting me pre-approved and at a great payment plan. I am very very happy with my car and service at Allen Honda! Highly recommend them :) More

Great customer service Great customer service, I would suggest more communication between mechanics and sales people, my sales guy was awesome, but the maintenance(mechanics Great customer service, I would suggest more communication between mechanics and sales people, my sales guy was awesome, but the maintenance(mechanics/make ready) seem to be sloppy on checking the vehicles. On the other hand, I directed my concerns to the sales Person and he immediately took care of everything. No doubt my best and fastest experience trying to buy a vehicle. More

Very good offer from the first contact I lost my cars due to flood damage and was desperately looking for urgent replacements. I was very disappointed at the attitude of dealers in Houston I lost my cars due to flood damage and was desperately looking for urgent replacements. I was very disappointed at the attitude of dealers in Houston. They were just taking advantage of flood victims in need of help. I began to find choices out of Houston. Allen honda offered exactly what I need. I drove to their shop and bought the car. More