Jaguar West Ashley

Good Service The service department was sensitive to my needs. Initially there was a mix up on date and time of service ( replace air bag) but the service departme The service department was sensitive to my needs. Initially there was a mix up on date and time of service ( replace air bag) but the service department went the extra mile and completed the service quicker than I anticipated. Larry C . More

Great service advisors but not great wash/detail service. Outstanding service personnel - very courteous and professional. The facility is also very nice and the waiting room well-equipped. However, the wash Outstanding service personnel - very courteous and professional. The facility is also very nice and the waiting room well-equipped. However, the wash service was deplorable. My car had to be re-washed 3 times, and that too, the last time the service advisor took it back herself to wash it since it seemed the wash crew wasn't doing their job properly. For a luxury brand as Jaguar, there needs to be much better wash/detail service than this. Even after the 3rd time washing it, it still wasn't done right with spots everywhere and was still dirty. This really needs to improve! Outside of that, it was a good service experience. More

Fast excellent service I have been doing business with this dealership for more than 30 years and have never had anything but excellent service. The service chief is one of I have been doing business with this dealership for more than 30 years and have never had anything but excellent service. The service chief is one of the best in the business. I have two Jaguars and will never drive anything else. More

Best service in Charleston My Jaguar was in the shop for 3 days. I received updates at the end of business each day. Even when my service advisor had to take a day off, the serv My Jaguar was in the shop for 3 days. I received updates at the end of business each day. Even when my service advisor had to take a day off, the service manager took it upon himself to call me with the daily update. It was after 6:00 PM. I'm certain that he stayed late to make sure every customer was contacted. That's service above and beyond my expectations. More

Service Experience Only complaint is that I had a scheduled service day and time. When I delivered my car on time at the dealership, I was told that they were running b Only complaint is that I had a scheduled service day and time. When I delivered my car on time at the dealership, I was told that they were running behind and my car would not be ready until the following afternoon. It would have been nice to receive a call the day before to alert my of the issue. I call service the following day to see when my car would be ready and delivered to my home. I was informed that it would not be ready until very late and they could not deliver that day. We arranged to have it delivered the following day. Then i receive a late afternoon call saying they couldn't deliver the following because it was a Saturday. They would deliver on Monday. Since I was out of town on business, I had to pay to my home watch people to take acceptance and deliver keys to loaner. Not good. More

Great Find I got tired of buying vehicles everyone else has. So I did some extensive research and found a vehicle nobody even thought of buying or looking for. I I got tired of buying vehicles everyone else has. So I did some extensive research and found a vehicle nobody even thought of buying or looking for. I custom ordered my E-PACE and waited patiently for four months for it's arrival. Now that I have it we took it to Charlotte and all eyes were wondering what it was. For a four cylinder this little baby is awesome. Got on I-77 and cruised for a little bit before punching it. Got it up to 85 - 90 MPH and ran so xxxx smooth we didn't even feel any vibration. I love having a car nobody has, at least not yet. We still haven't taken the time to read the book on it yet. The Meridian Sound System is on point, and the cabin is very quiet with no outside noise coming in. For $50,000 it is worth it. Still have not utilized every thing that was ordered in it. The Firenze Red paint job is nice, I wished we had gotten the black rims. Ms. Christi McInvale took good care of us keeps in contact, that's what I really like. One oil change per year with a five year 60,000 mile warranty. More

Warranty Part Replacement As in previous visits service support was outstanding. The part replacement was straightforward, and no problems were encountered. The dealer had the As in previous visits service support was outstanding. The part replacement was straightforward, and no problems were encountered. The dealer had the car ready for me in less than the promised time. More

great sevice, superb service reps Jaguar West Ashley has been servicing my2005 Jaguar XJ* since 2009 and has never disappointed me. Their service is superb, service agents are knowled Jaguar West Ashley has been servicing my2005 Jaguar XJ* since 2009 and has never disappointed me. Their service is superb, service agents are knowledgeable, helpful and responsive More

Excellent Service I have taken my 2006 X-Type to this dealership for the past 3 years. While they may not be at the cheapest, they provide outstanding customer service I have taken my 2006 X-Type to this dealership for the past 3 years. While they may not be at the cheapest, they provide outstanding customer service. They understand that while I want to keep my Jaguar in excellent shape I cannot spend more than than the car is worth doing it. They get it. More

Jaguar F Type Annual Service My experience with this dealership over the past two years has been consistently outstanding. All personnel are always friendly and ready to assist me My experience with this dealership over the past two years has been consistently outstanding. All personnel are always friendly and ready to assist me in any way necessary. In addition to keeping me well informed concerning a delay in receiving a part for a warranty issue, the loaner car they provided was an excellent alternative to having my vehicle. More