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Bocker Auto Group

Freeport, IL

4.9
422 Reviews

801 E. South Street

Freeport, IL

61032

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Showing 422 reviews

June 22, 2018

Once and Done I saw an advertisement on the internet for special discounts and it sparked my interest in seeing what kind of deal I could possibly make. I was gree More

by mjankney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Marten , Chuck Hays , Mike Haffele , Brad Leverton
Jun 24, 2018 -

Bocker Auto Group responded

Thank you for taking the time to share your feedback regarding your experience at Bocker Chevrolet Buick GMC and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Best, The Bocker Chevrolet Buick GMC Team

June 22, 2018

Check engine light Had to make extra trips to town to leave vehicle and pick up said vehicle. They claim they fixed it and it was returned with check engine still on. Ha More

by SMECHLING
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
April Fyock
Jul 10, 2018 -

Bocker Auto Group responded

Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We would like an opportunity to make this up to discuss this with you. If you are willing, please reach out to us at (815) 235-2121 so we can work towards a resolution.

June 21, 2018

Service repair Very kind and respectful. GREAT customer service! Offered to take me home while my vehicle was being serviced. Awesome experience! Reasonable time fra More

by Rachel Stewart satisfied customer!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne McCarthy
Jun 21, 2018 -

Bocker Auto Group responded

Thanks for your outstanding review, Rachel! I'm very happy to hear that Wayne was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, The Bocker Chevrolet Buick GMC Team

June 21, 2018

Always the best buying experience. Dean, Chuck, Gary and Mike went out of their way to make sure we had a great experience and an awesome deal. Service like this is why we keep coming More

by Jeremy M.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Obert , Gary Shorter , Chuck Hays , Mike Haffele
Jun 22, 2018 -

Bocker Auto Group responded

Hello Jeremy and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Dean, Chuck, Gary and Mike were there to provide you with such exceptional service! Thank you again and congratulations on your new car! Best, The Bocker Auto Group Team

June 19, 2018

Job well done! My wife took the car to Quick Lube for an oil change and they realized that the car was due for a tire rotation as well. Not able to wait that long, More

by Rick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Obert , April Fyock , Brad Leverton , Wayne McCarthy, Rich Wallace, Kyle Sieffert
Jun 21, 2018 -

Bocker Auto Group responded

We cannot thank you enough for this glowing review of our service center, Rick! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Best, The Bocker Chevrolet Buick GMC Team

June 15, 2018

Oil change and more The service was reasonably quick as there were two people ahead of me. The review of other areas indicated some other items needed attention as well. More

by dave.bark76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wallace, Kyle Sieffert
Jun 18, 2018 -

Bocker Auto Group responded

Dave, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Bocker's Service Department. Best, the Bocker Automotive Team

June 15, 2018

Another great expierence This is our second vehicle purchase from Chase. He always finds us the best deal, and puts us in exactly what we need! Bocker is our dealer for life! More

by Swansman89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chase Euell, Gary Shorter
Jun 18, 2018 -

Bocker Auto Group responded

Thank you for taking the time to leave this review. Our team strives to build long-term relationships by delivering amazing service to each of our guests. We appreciate your business and look forward to working with you again! Best, the Bocker Automotive Team

June 12, 2018

Very professional and personable Brandon was very personable and no pressure he went out of his way to answer all questions after the sale he voluntarily come into the dealership on h More

by Don
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Busker
Jun 18, 2018 -

Bocker Auto Group responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great shopping experience with us. Please let us know if we can help you with anything else. Best, the Bocker Automotive Team

June 11, 2018

Great experience! Couldn’t have been more pleased with my first service done at Bocker Auto Group since purchasing my car last December. It was easy to schedule appt o More

by J Hoover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Didn’t catch others names.., April Fyock
Jun 12, 2018 -

Bocker Auto Group responded

J Hoover, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Bocker Auto Group's Service Department. Best, The Bocker Auto Group

June 11, 2018

Buying a used car. Great experience! Very satisfied with everything. A great deal. Friendly people. Very helpful personal. Would and have recommended the dealership to o More

by jpinker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Marten
Jun 12, 2018 -

Bocker Auto Group responded

Hello jpinker and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that our team was there to provide you with such exceptional service! Thank you again and congratulations on your new car. We look forward to working with you again in the future! Best, The Bocker Chevrolet Buick GMC Team

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