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Bocker Auto Group

4.9

222 Lifetime Reviews

801 E. South Street, Freeport, Illinois 61032
Call (815) 235-2121

222 Reviews of Bocker Auto Group

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August 20, 2018

"Marvin Allen and Mike Haffele were awesome!"

- pamb7

The customer service experience was the best I have ever experienced in buying a car. The whole experience was wonderful and the staff at Bocker was excellent!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Marvin Allen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mike Haffele
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Chuck Hays
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 20, 2018

"Service"

- cmleider

This was my second free oil change & tire rotation after buying my new Impala. They always do an excellent job. I needed a car wash as I had road tar on the car which I cannot get off. Jill mad sure I was able to get the car washed & not have to wait for hours. Your entire service crew is excellent!

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dean Obert
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Brad Leverton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Rob Robb
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Jill
August 20, 2018

"new car purchase"

- mpdomini

I had been searching for a vehicle that I wanted, I found one but it was not within my range for travel for buying. I talked to The Bocker folks told them what I wanted the price that I had found. They found the one I wanted and met the price I needed. They also helped secure a lower interest rate on the loan. I thought this was also great. I am quit happy with the treatment I received and will be returning for future purchases and service. Thank you Bockers

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dean Obert
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mike Haffele
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Chuck Hays
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Rob Robb
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 20, 2018

"Sweet's at Bocker"

- wdsweet01

As first time buyers at Bocker's GM, we enjoyed the low pressure yet helpful atmosphere by Austin and Brandon. Everyone else was friendly and helpful as well.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Austin Bowser
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Brandon Busker
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Danny Busch
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 20, 2018

"Awesome, as usual."

- kdehaven72

Greeted nicely upon arrival, service is good and efficient, guys are just nice and personable. And I appreciate that! Makes feel like somebody actually cares about the work they do and their customers are important to them.

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Customer Service
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Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Not sure exactly.
August 19, 2018

"Excellent "

- Hotrod

Went there for new truck. This place best place get new vehicle and staff just great! Whole process was easy and simple. No one was pushy at all. Glad went there to buy my vehicle.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Busker
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mike Haffele
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 16, 2018

"A pleasant surprise."

- rata2e1952

I stopped by to have some work done on my current car and while I was waiting I decided to look around the used car area to see if there was something I liked. I mentioned to one of the salesmen that I was wondering if John Wollny still worked there and he said yes and in fact he was there now. John came out to see me while I was looking through the cars and we talked a little about my last purchase and then started talking about my desire to trade up to a newer car. As it happened a 2016 Enclave had just came in and he asked if I would like to see it. One thing led to another and I ended up buying the newer car. Just like the first time, John was very friendly, informative and unfortunately quite convincing. I just picked up my car today and I couldn't be more happy with the car or the service that was afforded me by the entire Bocker group. I am very happy that I stopped by Bocker on that particular day. Thanks to everyone involved with my purchase.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Wollny
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Brad Leverton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Danny Busch
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 16, 2018 -

Bocker Auto Group responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. -Bocker Chevrolet Buick GMC Team

August 16, 2018

"Service "

- steve82672

Brad in service department went above and beyond to resolve an issue with our Cadillac Que. we are always treated well at Bocker auto. Very friendly staff

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brad Leverton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 16, 2018 -

Bocker Auto Group responded

Thank you for your business and this review Steve. We are happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. -Bocker Chevrolet Buick GMC Team

August 13, 2018

"lease"

- sgenandt

we had a unique situation and they were very helpful in trying to help out our financial situation. Easy to deal with and everyone was very courteous.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Wollny
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mike Haffele
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Chuck Hays
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 16, 2018 -

Bocker Auto Group responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! -Bocker Chevrolet Buick GMC Team

August 11, 2018

"Best car buying Experience ever"

- JOELLYNAM

We went in not knowing what to expect and our sales person Brandon greeted and we asked about two cars and he quickly showed us both. After a test drive we decided on one and were quickly qualified and got a great terms and were on our way!! Will be back and refer all our family and friends to Bocker!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Busker
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mike Haffele
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 16, 2018 -

Bocker Auto Group responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! -Bocker Chevrolet Buick GMC Team

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