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Riverdale Chrysler Jeep Dodge Ram
Bronx, NY
808 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 808 reviews
November 04, 2018
Service Had to take truck back to recheck balance of tires. First time truck was there all day. Second time I went back waited 3 1/2 hours Had to take truck back to recheck balance of tires. First time truck was there all day. Second time I went back waited 3 1/2 hours More
by msdshell
Verified CustomerEmployees Worked With
Bobby Albert
Helpful November 01, 2018
Stay away - horrible place! Riverdale Chrysler is a fraudulent company. We left our car there one year ago for a simple factory recall, one week after buying it. While our car wa Riverdale Chrysler is a fraudulent company. We left our car there one year ago for a simple factory recall, one week after buying it. While our car was in their possession, they had an accident with it and smashed the right side of the car completely. After that, our nightmare with them started. They said they would need to keep the car for seven days in order to fix it. After we argued with them for a long time, eventually they provided us with a rental car for that time, confirming that they would (obviously) cover the rental and everything related. When we got our car back from them, it was not completely repaired and there were still some problems which they refused to fix to this day. The main issue is that now, we received a message from Hertz that the bill for the rented car was NOT covered. It's been almost a year since then and they haven't paid it yet. We tried to reach them, and eventually did, they claim that they paid the bill, but REFUSE to show us the receipt or any proof of payment. They have been difficult since the beginning, it is a nightmare to work with them - we spent so much time and energy for something that we didn't even cause - THEY messed up our car and then made it extremely difficult to at least fix what THEY did. I would like to specify that the people we have been dealing with are Jose Gomez, from the service department, which at least tried to make it better but couldn't quite do that. The problematic person in this whole ordeal is the service manager, Guadalupe Munoz. I have never received worse service than anyone in the world. She is disrespectful to her clients and unable to do her job properly. I am very surprised that she is even in this position in the first place. Bottom line - Stay away from this place, it will be a nightmare for you! More
by nisra
Employees Worked With
Jose Gomez, Guadalupe Munoz
November 01, 2018
Excellent Service! Jose was very precise, informative and attentive to our concerns. He has great customer service skills and kept in communication with us about our car Jose was very precise, informative and attentive to our concerns. He has great customer service skills and kept in communication with us about our car service. Everything was taken care of in a timely manner. I will definitely recommend this location to anyone that’s looking for great service! More
by D. Guity
Employees Worked With
Jose
October 31, 2018
Over charged on labor My part for my jeep was 199.00 the labor was 500.00 . The total was 600.and change just to reprogram my heater. Don't understand. My part for my jeep was 199.00 the labor was 500.00 . The total was 600.and change just to reprogram my heater. Don't understand. More
by rolandobronx
Employees Worked With
Bobby Albert
October 30, 2018
Nice Work! Went in for an Express Oil Change - Fast Friendly Service - Nice work!! I Bought all 6 of my cars from Riverdale Chrysler Jeep Dodge Ram! Went in for an Express Oil Change - Fast Friendly Service - Nice work!! I Bought all 6 of my cars from Riverdale Chrysler Jeep Dodge Ram! More
by LYNN.JONES0
Employees Worked With
Albert Pico, Derrick Bennet,
October 26, 2018
Recall Went in for a recall fix on my Jeep. Check in process was easy. Wait was a bit long but it was fine. Great service. Went in for a recall fix on my Jeep. Check in process was easy. Wait was a bit long but it was fine. Great service. More
by llopez.24
Employees Worked With
Delanie
October 25, 2018
No comment Jose helped me out with the service, He will be on the only advisor I will work with. That is all for now. Thank you Jose helped me out with the service, He will be on the only advisor I will work with. That is all for now. Thank you More
by bjdiaz
Employees Worked With
Jose
October 24, 2018
Flat fix and recall The service was quick and reliable . I was called with the as soon as the job was done and had no problem with my Jeep. The service was quick and reliable . I was called with the as soon as the job was done and had no problem with my Jeep. More
by LACHAPA09
Employees Worked With
Jose
October 23, 2018
Very nice and helpful Wonderful assistance with the issue i was having. Jose remembered our phone conversation, kept me posted on the status of my car. i would definitely c Wonderful assistance with the issue i was having. Jose remembered our phone conversation, kept me posted on the status of my car. i would definitely come back for service More
by NIAWRAPPING
Employees Worked With
jose
October 20, 2018
Cummunication You are not available for working people if you are not open on Saturday. Needed information about my car. The rep. from Mon-Fri doesn't communicate w You are not available for working people if you are not open on Saturday. Needed information about my car. The rep. from Mon-Fri doesn't communicate with the people on Sat. Could not get information. More
by nettayphillips
Employees Worked With
Albert
