Wally's Nissan of Latham

Service for Electric Leaf Friendly professional staff. Justin directed another employee to handle transaction and picking up car. Invoice was incorrect for reinsoection even th Friendly professional staff. Justin directed another employee to handle transaction and picking up car. Invoice was incorrect for reinsoection even though Steve informed them by phone. Invoice adjusted. We have a Nissan Leaf and when I picked up the car it was not fully charged. We would appreciate and expect the electric car would be charged utilizing the on-site indoor charging stations on future appointments. Picking up a fully charged electric car is important after 2 days at the service center. More

Terrible worst experience in any consumer experience. EVER The service department was very friendly. The sales was a different experience. I was belittled and treated very poorly. I was there as a service cu The service department was very friendly. The sales was a different experience. I was belittled and treated very poorly. I was there as a service customer. I followed the directions provided by the tow truck company as my car was unloaded and not driveable. A salesman yelled at me that I blocked a truck. He then proceeded to maneuver that truck out & deliberty spun the tires driving by me & staring me down. Another salesman pulled in,blew the car horn, jumped out of the car he was driving. He began to yell at me that his xxxxin dinner was getting cold. I said excuse me? Again he stated his xxxxin dinner was getting cold and shuck his brown bagged dinner at me. He stomped away into the store. I spoke to the General Manager about what occurred. The salesman who swore at me came walking by. I pointed him out to the manager and the manager called him over & asked about the incident. It was suggested the salesman apologize to me. The salesman looked at me and asked "What, did I hurt your xxxxin feelings?" The manager apologized for his behaviour& said he would handle it. I will not visit this store again. Never in my life have I ever been treated so poorly as a customer. More

Wonderful Amanda booked my appointment and was very helpful. Nicholas was in charge of my service, and I was very pleased -- he even noticed my brakes squealed Amanda booked my appointment and was very helpful. Nicholas was in charge of my service, and I was very pleased -- he even noticed my brakes squealed when I drove in (I hadn't noticed that but after the service, my brakes sure did work beautifully! Like new!) I think the service was very thorough, and Nicholas discussed every aspect of it with me. Thank you to All! More

Inspection and oil change Well my wife often ends up being here Way longer then they estimated. But they told me 90mins and I was out in 30. So either have gotten faster or the Well my wife often ends up being here Way longer then they estimated. But they told me 90mins and I was out in 30. So either have gotten faster or they got better at estimating and over shoot time .. either way it's smarter makes them look better. More

Awesome Customer Service! Bringing my car to Fucillo Nissan for service is so easy! From the minute I drive up to the door, the service manager makes sure that the car is set u Bringing my car to Fucillo Nissan for service is so easy! From the minute I drive up to the door, the service manager makes sure that the car is set up for the necessary service. They are very pleasant and work to be cooperative in every way. Just finished my second service and I won’t go anywhere else! More

Awesome customer service Amanda was fantastic! The service was much quicker than expected I felt like I sat down and my car was ready! Everyone was so nice! Amanda was fantastic! The service was much quicker than expected I felt like I sat down and my car was ready! Everyone was so nice! More

Great Service rep was very helpful. He was knowledgeable. When he wasn't there the other service reps weren't as good. They told me my car wasn't done when Service rep was very helpful. He was knowledgeable. When he wasn't there the other service reps weren't as good. They told me my car wasn't done when it actually was. More

Oil Change This was the first time bring my car into Nissan. They were all very professional and helpful in explaining what was to be done. They were also very h This was the first time bring my car into Nissan. They were all very professional and helpful in explaining what was to be done. They were also very helpful with a problem I was having with the tailgate. More

Bought a new car When buying a new care the people were helpful but it was a long process. Sales associate was helpful in showing me the new car and answering any ques When buying a new care the people were helpful but it was a long process. Sales associate was helpful in showing me the new car and answering any questions I had though More

O2 sensor replacement After my first visit to access why my service engine light was on. I was informed it was a faulty part which needed to be ordered. When the part came After my first visit to access why my service engine light was on. I was informed it was a faulty part which needed to be ordered. When the part came in we set up an appt to have the part replaced, The service dept staff were great and I couldn't be more pleased. Great job! More